On Sat, 16 Oct 2004 19:47:26 +0100, "Sue Lee"
wrote:
When is this shambles of a company going to get it's wake up call?
Not happy with the numerous issues around incorrect billing where "the
customer" has to prove they were short changed by the woefully inadequate
Plusnet billing systems/staff
http://bbs.adslguide.org.uk/showthre...anded&sb=5&o=0
or the poor customer service where the customer is treated with a take it or
leave it attitude and an arrogance that is unbelievable for an ISP who
purports to be totally focused on giving excellent customer service, they
now decide to compromise their customers personal account details, e-mail
and billing data to whoever happens to log into the web portal.
http://bbs.adslguide.org.uk/showthre...b=5&o=0&fpart=
they then have the audacity to suggest in their own discussion forums
(Customer Feedback) that the errors are likely to have only affected 1 in a
million customers despite the fact there are a number of users in that forum
alone and on ADSL guide who logged into what they believed to be their
accounts and found personal data for other people including card details,
home addresses etc.
If that's not bad enough their staff then advise they are as secure an ISP
as can be and it would be difficult for any hacker to hit them (Although
they do suggest not impossible). Too right, a hacker would not bother to
crack a service for customers private data when it provides it free of
charge by going live with a service that is obviously poorly tested before
being released.
Not only that, once the issue was highlighted how many days went by before
anything was really done?
This company has always been shambolic when it comes to billing and have an
appalling attitude and arrogance toward their customers who have the
audacity to complain about it usually putting the end user through a
nightmare in proving they themselves were not at fault.
maybe if they hadn't ****ed off so many developers who either left or were
let go (They don't fire people at Plusnet) they wouldn't be rush releasing
poorly coded systems in the first place.
It wasn't too long ago that a large number of Plusnet customers received
e-mails from a new company who ironically had an employee who had left
Plusnet. Now how easy do you think it should be for someone to get access
to a customer database of that nature and what data did they actually get
names addresses and e-mail addresses or more?
Well Plusnet I'm not paying another penny for your service I'm off to ISP's
new, maybe when you start to show that you really have learned your lessons
in customer service, billing, security and data integrity of your customers
details then I may consider coming back but I'm one mighty ****ed off
customer and an ISP that has so little disregard for my personal details is
one I do not wish to subscribe too any more.
Good Bye
Rightly so.
Cheerio,
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