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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Disconnection problems??



 
 
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  #1  
Old August 22nd 03, 03:18 PM posted to uk.telecom.broadband
ID: 29
external usenet poster
 
Posts: 8
Default Disconnection problems??

"Richie" wrote in message
...
Am currently using Plusnet for broadband and find that when i get an
incoming call on the house phone my connection disconnects.... I have 2
microfilters that came with the package that i haven't yet utilised,

because
it seems to work without them apart from this problem. Is this the problem
and where should i fit them, i have 2 phones downstairs and just the pc
upstairs on an extension box? Tia



I think you've kinda answered your own question here... and I suspect you
know it too.

The raw signal coming down the telephone line contains telephone+ADSL. Many
modems will work quite happily with this as it is. However regular telephone
equipment - like phones, answer machines and faxes - don't work too well
with the high frequency ADSL signal present... usually its a noisy voice
call or missed fax but sometimes they also affect the ADSL modem.

So yes you do need to 'utilise' the filters. These will strip out the ADSL
signal and allow your regular telephone equipment to work as normal. More
importantly, the ADSL signal won't become polluted with artefacts from the
noisy phone equipment - causing the disconnections.

Where to place the filters depends on how your phone system is wired up. If
your extension to your computer is 'wired' into the BT Master socket then
you can leave that as it is and just place filters on your other equipment.
If on the other hand you've used a splitter (the plug in type) at the master
socket then you're better off just replacing it with an ADSL
splitter/filter - one outlet feeds the ADSL extension upstairs the other
goes to the extension/phones downstairs.

Best thing to do is to draw it all out on paper and find the points where
you can add the least numbers of filters. Then find all the phones (on your
diagram) and work back to the master socket, if the path doesn't pass
through a filter then you'll need to add one. Do the same with the PC
connection but this time ensure your path never passes through a filter OR
if it does, that it's connected to the unfiltered side of the filter.

For most situations... If you really want to do the job properly, obtain an
ADSL Faceplate from Solwise. Provided you have the new style BT Master
socket these are simple to fit - you just unscrew the original and slot in
the new one (no wiring required). You are allowed to change these...
however you are not allowed to interfere with the wires in the back of the
Master Socket - nor should you need to.

http://www.solwise.co.uk/adsl_splitters.htm

The new faceplate has two outlets, one for your ADSL modem and the other for
everything else. This solution really only works well for those where the
PC/modem is near to the master socket.

Hope you sort this out... its not complicated but it does require a bit of
thinking to work out the best places to put the filters - try pen and paper,
it'll help you see it more clearly.


John


  #2  
Old August 23rd 03, 12:06 PM posted to uk.telecom.broadband
Richie
external usenet poster
 
Posts: 2
Default Disconnection problems??

Am currently using Plusnet for broadband and find that when i get an
incoming call on the house phone my connection disconnects.... I have 2
microfilters that came with the package that i haven't yet utilised, because
it seems to work without them apart from this problem. Is this the problem
and where should i fit them, i have 2 phones downstairs and just the pc
upstairs on an extension box? Tia


  #3  
Old August 23rd 03, 04:45 PM posted to uk.telecom.broadband
Richie
external usenet poster
 
Posts: 2
Default Disconnection problems??

Many thanx for the reply, it makes things alot clearer.
Put a filter on the phone downstairs but broadband still disconnects with an
incoming call. Will try your suggestion and put it on the master box that
comes into the house because all phones are on extensions from this socket.
Sound right?

"ID: 29" ] wrote in message
...
"Richie" wrote in message
...
Am currently using Plusnet for broadband and find that when i get an
incoming call on the house phone my connection disconnects.... I have 2
microfilters that came with the package that i haven't yet utilised,

because
it seems to work without them apart from this problem. Is this the

problem
and where should i fit them, i have 2 phones downstairs and just the pc
upstairs on an extension box? Tia



I think you've kinda answered your own question here... and I suspect you
know it too.

The raw signal coming down the telephone line contains telephone+ADSL.

Many
modems will work quite happily with this as it is. However regular

telephone
equipment - like phones, answer machines and faxes - don't work too well
with the high frequency ADSL signal present... usually its a noisy voice
call or missed fax but sometimes they also affect the ADSL modem.

So yes you do need to 'utilise' the filters. These will strip out the ADSL
signal and allow your regular telephone equipment to work as normal. More
importantly, the ADSL signal won't become polluted with artefacts from the
noisy phone equipment - causing the disconnections.

Where to place the filters depends on how your phone system is wired up.

If
your extension to your computer is 'wired' into the BT Master socket then
you can leave that as it is and just place filters on your other

equipment.
If on the other hand you've used a splitter (the plug in type) at the

master
socket then you're better off just replacing it with an ADSL
splitter/filter - one outlet feeds the ADSL extension upstairs the other
goes to the extension/phones downstairs.

Best thing to do is to draw it all out on paper and find the points where
you can add the least numbers of filters. Then find all the phones (on

your
diagram) and work back to the master socket, if the path doesn't pass
through a filter then you'll need to add one. Do the same with the PC
connection but this time ensure your path never passes through a filter OR
if it does, that it's connected to the unfiltered side of the filter.

For most situations... If you really want to do the job properly, obtain

an
ADSL Faceplate from Solwise. Provided you have the new style BT Master
socket these are simple to fit - you just unscrew the original and slot in
the new one (no wiring required). You are allowed to change these...
however you are not allowed to interfere with the wires in the back of the
Master Socket - nor should you need to.

http://www.solwise.co.uk/adsl_splitters.htm

The new faceplate has two outlets, one for your ADSL modem and the other

for
everything else. This solution really only works well for those where the
PC/modem is near to the master socket.

Hope you sort this out... its not complicated but it does require a bit of
thinking to work out the best places to put the filters - try pen and

paper,
it'll help you see it more clearly.


John




  #4  
Old August 23rd 03, 06:03 PM posted to uk.telecom.broadband
Bob Eager
external usenet poster
 
Posts: 2,472
Default Disconnection problems??

On Sat, 23 Aug 2003 15:45:21 UTC, "Richie"
wrote:

Many thanx for the reply, it makes things alot clearer.
Put a filter on the phone downstairs but broadband still disconnects with an
incoming call. Will try your suggestion and put it on the master box that
comes into the house because all phones are on extensions from this socket.
Sound right?


No. A filter plugged into the front of the master socket will not filter
the extensions wired to the back of it. In any case, your ADSL is
plugged into an extension from what you say.

Where is the ADSL plugged in? How many phones do you have? Where are
they plugged in?
--
Bob Eager
rde at tavi.co.uk
PC Server 325*4; PS/2s 9585, 8595, 9595*2, 8580*3,
P70...

  #5  
Old August 23rd 03, 06:29 PM posted to uk.telecom.broadband
Mark&Lisa
external usenet poster
 
Posts: 46
Default Disconnection problems??

Richie wrote:
Many thanx for the reply, it makes things alot clearer.
Put a filter on the phone downstairs but broadband still disconnects with an
incoming call. Will try your suggestion and put it on the master box that
comes into the house because all phones are on extensions from this socket.
Sound right?

"ID: 29" ] wrote in message
...

"Richie" wrote in message
...

Am currently using Plusnet for broadband and find that when i get an
incoming call on the house phone my connection disconnects.... I have 2
microfilters that came with the package that i haven't yet utilised,


because

it seems to work without them apart from this problem. Is this the


problem

and where should i fit them, i have 2 phones downstairs and just the pc
upstairs on an extension box? Tia



I think you've kinda answered your own question here... and I suspect you
know it too.

The raw signal coming down the telephone line contains telephone+ADSL.


Many

modems will work quite happily with this as it is. However regular


telephone

equipment - like phones, answer machines and faxes - don't work too well
with the high frequency ADSL signal present... usually its a noisy voice
call or missed fax but sometimes they also affect the ADSL modem.

So yes you do need to 'utilise' the filters. These will strip out the ADSL
signal and allow your regular telephone equipment to work as normal. More
importantly, the ADSL signal won't become polluted with artefacts from the
noisy phone equipment - causing the disconnections.

Where to place the filters depends on how your phone system is wired up.


If

your extension to your computer is 'wired' into the BT Master socket then
you can leave that as it is and just place filters on your other


equipment.

If on the other hand you've used a splitter (the plug in type) at the


master

socket then you're better off just replacing it with an ADSL
splitter/filter - one outlet feeds the ADSL extension upstairs the other
goes to the extension/phones downstairs.

Best thing to do is to draw it all out on paper and find the points where
you can add the least numbers of filters. Then find all the phones (on


your

diagram) and work back to the master socket, if the path doesn't pass
through a filter then you'll need to add one. Do the same with the PC
connection but this time ensure your path never passes through a filter OR
if it does, that it's connected to the unfiltered side of the filter.

For most situations... If you really want to do the job properly, obtain


an

ADSL Faceplate from Solwise. Provided you have the new style BT Master
socket these are simple to fit - you just unscrew the original and slot in
the new one (no wiring required). You are allowed to change these...
however you are not allowed to interfere with the wires in the back of the
Master Socket - nor should you need to.

http://www.solwise.co.uk/adsl_splitters.htm

The new faceplate has two outlets, one for your ADSL modem and the other


for

everything else. This solution really only works well for those where the
PC/modem is near to the master socket.

Hope you sort this out... its not complicated but it does require a bit of
thinking to work out the best places to put the filters - try pen and


paper,

it'll help you see it more clearly.


John






you have to filter all phones but not the adsl modem

  #6  
Old August 23rd 03, 07:31 PM posted to uk.telecom.broadband
Bob Eager
external usenet poster
 
Posts: 2,472
Default Disconnection problems??

On Sat, 23 Aug 2003 18:11:59 UTC, "Richie"
wrote:

Main socket comes in at front door with 3 extensions wired into the socket.
Two go to phones downstairs


Need a filter on each of those two sockets where phones are plugged in.

and the third goes upstairs to the pc. Have put


If the upstairs socket has a phone as well, you need a filter on that
(one outlet for phine, unfiltered outlet to the ADSL modem/router).

the filter on one phone downstairs that i use but no luck....


Not enough.


--
Bob Eager
rde at tavi.co.uk
PC Server 325*4; PS/2s 9585, 8595, 9595*2, 8580*3,
P70...

 




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