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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed. |
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#1
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![]() Hello Jumped ship from Homechoice and have just started with Bulldog. I received my Netgear DM602 router/modem and had some difficulty setting it up. Very helpful support ran me through settings and the conclusion was it was a line/BT problem. Another tech ran through a few tests and concluded that my connection was all upstream and nothing downstream and said he would log the fault with BT, this was yesterday 5.30pm Anyone else had a similar fault/problem? Just wondering when I wil be able to ditch this dial up! :-) Cheers |
#2
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![]() "Spectreman" wrote in message om... Jumped ship from Homechoice and have just started with Bulldog. I received my Netgear DM602 router/modem and had some difficulty setting it up. Very helpful support ran me through settings and the conclusion was it was a line/BT problem. Another tech ran through a few tests and concluded that my connection was all upstream and nothing downstream and said he would log the fault with BT, this was yesterday 5.30pm Anyone else had a similar fault/problem? Just wondering when I wil be able to ditch this dial up! You're in Putney no? Other people on your exchange dont seem to have this problem so its unique to you.. BT probably won't fix it until monday if a physical visit is required but their faults team work 24/7 so they may be able to remotely fix it sooner than that. I would just try with your ADSL router from time to time.. and see if it works. Regards Sunil |
#3
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![]() I had a line problem when switching from dial-up to ADSL. Reported the fault to Freeserve on the Saturday and it was fixed remotely by BT first thing Tuesday. In message , Sunil Sood writes "Spectreman" wrote in message . com... Jumped ship from Homechoice and have just started with Bulldog. I received my Netgear DM602 router/modem and had some difficulty setting it up. Very helpful support ran me through settings and the conclusion was it was a line/BT problem. Another tech ran through a few tests and concluded that my connection was all upstream and nothing downstream and said he would log the fault with BT, this was yesterday 5.30pm Anyone else had a similar fault/problem? Just wondering when I wil be able to ditch this dial up! You're in Putney no? Other people on your exchange dont seem to have this problem so its unique to you.. BT probably won't fix it until monday if a physical visit is required but their faults team work 24/7 so they may be able to remotely fix it sooner than that. I would just try with your ADSL router from time to time.. and see if it works. Regards Sunil -- Tim Westcott |
#4
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![]() If my experience is anything to go by it's the Netgear DM602, mine was cr*p, wasted a week before I returned it. Regards, Martin |
#5
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![]() "Martin²" wrote in message ... If my experience is anything to go by it's the Netgear DM602, mine was cr*p, wasted a week before I returned it. Regards, Martin Well, I updated the firmware on the DM602 so I don't think it's the problem. It seems to be living up to it's side of things. I'm no expert 'tho :-) |
#6
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![]() "Sunil Sood" wrote in message ... "Spectreman" wrote in message om... Jumped ship from Homechoice and have just started with Bulldog. I received my Netgear DM602 router/modem and had some difficulty setting it up. Very helpful support ran me through settings and the conclusion was it was a line/BT problem. Another tech ran through a few tests and concluded that my connection was all upstream and nothing downstream and said he would log the fault with BT, this was yesterday 5.30pm Anyone else had a similar fault/problem? Just wondering when I wil be able to ditch this dial up! You're in Putney no? Other people on your exchange dont seem to have this problem so its unique to you.. BT probably won't fix it until monday if a physical visit is required but their faults team work 24/7 so they may be able to remotely fix it sooner than that. I would just try with your ADSL router from time to time.. and see if it works. Regards Sunil Thank you Sunil. At least it looks like something that won't take too long? I hope :-) Here are some grabs of the status of the DM602 for anyone that can interpret them. I am sure all other settings are correct, as in user name and pass and having the Netgear set to 'router' and not 'modem'. http://homepage.mac.com/mike_mg/Modem1.tiff http://homepage.mac.com/mike_mg/Modem2.tiff I am using an iMac DV 400 and OS X Panther. Cheers |
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