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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed. |
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#1
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![]() Anyone offer a suggestion on this. I signed up for the BTBroadband (NOT BTo/BTY/BTi) 1meg Trial and it went live yesterday. On attempting to connect this morning, all I got was a long delay then a message about Error 721 and the remote computer not responding. After some arguing with BTB Support, it seems a line test finally resolved the problem, and I connected at the promised 1meg. This evening, due to a computer freeze, I had to re-connect, and got the same again, although a few attempts later it did go through. What I am wondering is if there is any correlation between the error messages and my product change (i.e. 500k to 1meg). A couple of google searches throw up a horror story about someone who had their account cancelled and another that said "this error is normally caused by an inconsistance by an inconsistancy in the data held on our database against that which BT have." If anyone has any suggestions about what I can do, should there be a re-occurence, I would be most grateful. -- Kind regards, Kevin Brock |
#2
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![]() In message , manckevin writes: What I am wondering is if there is any correlation between the error messages and my product change (i.e. 500k to 1meg). Observation of requests to be downgraded suggest yes. It looks like a BT problem, I suspect a marketeer got in before the techs had proved the product, or even more likely the pushers of this 'solution' chose dormice for testers, only gave them a few days to test it, and got a pay rise as a result. The poor punters who bought in are yet again shafted. -- Jim Crowther "It's MY computer" (tm SMG) Avoid more swen by dumping your old Usenet addresses, and put 'spam' or 'delete' somewhere in the Reply-to: header. Help yourself avoid the spam: http://keir.net/k9.html |
#3
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![]() "Jim Crowther" wrote in message .. . | In message , manckevin | writes: | | What I am wondering is if there is any correlation between the error | messages and my product change (i.e. 500k to 1meg). | | Observation of requests to be downgraded suggest yes. | | It looks like a BT problem, I suspect a marketeer got in before the | techs had proved the product, or even more likely the pushers of this | 'solution' chose dormice for testers, only gave them a few days to test | it, and got a pay rise as a result. The poor punters who bought in are | yet again shafted. I wasn't "downgraded" ![]() Additionally, it may well be unproven, or at least with BTB, but they did start mentioning this a couple of months ago, and I pre-registered for the trial on 29 October. Surely that's enough time to at least *try* to get *something* right? Kevin |
#4
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![]() BT in general had problems last night... "manckevin" wrote in message ... Anyone offer a suggestion on this. I signed up for the BTBroadband (NOT BTo/BTY/BTi) 1meg Trial and it went live yesterday. On attempting to connect this morning, all I got was a long delay then a message about Error 721 and the remote computer not responding. After some arguing with BTB Support, it seems a line test finally resolved the problem, and I connected at the promised 1meg. This evening, due to a computer freeze, I had to re-connect, and got the same again, although a few attempts later it did go through. What I am wondering is if there is any correlation between the error messages and my product change (i.e. 500k to 1meg). A couple of google searches throw up a horror story about someone who had their account cancelled and another that said "this error is normally caused by an inconsistance by an inconsistancy in the data held on our database against that which BT have." If anyone has any suggestions about what I can do, should there be a re-occurence, I would be most grateful. -- Kind regards, Kevin Brock --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.548 / Virus Database: 341 - Release Date: 05/12/2003 |
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