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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed. |
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#1
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![]() Im looking into migrating from my current provider (internet central) to another, can anyone explain the procedure of initiating a migration, i.e I know I have to get the CBUK number first but do I then pass it onto the prospective provider and then cancel my current connection straight away or does the new provider handle that end of things?? |
#2
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![]() "Adam Davies" wrote in message . .. Im looking into migrating from my current provider (internet central) to another, can anyone explain the procedure of initiating a migration, i.e I know I have to get the CBUK number first but do I then pass it onto the prospective provider and then cancel my current connection straight away or does the new provider handle that end of things?? Yes, get your CBUK from your current ISP & give this info to your prospective ISP. Do not cancel your current service, the whole point of migration is to avoid just that & avoid lengthy downtime. However, not all ISP's are compliant and will positively make migration a chore. Most ISPs will charge to migrate you (c£35 +vat), although some (eg Pipex) waive the fee. HTH Mark |
#3
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![]() "Adam Davies" wrote in message . .. Im looking into migrating from my current provider (internet central) to another, can anyone explain the procedure of initiating a migration, i.e I know I have to get the CBUK number first but do I then pass it onto the prospective provider and then cancel my current connection straight away or does the new provider handle that end of things?? ----- I am also with IC and was wondering why you want to move? |
#4
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#6
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![]() "Adam Davies" wrote in message . .. Right this is going to sound weird but is true and has been confirmed by IC. I have two adsl 2mb light connections (which they dont sell on the website anymore - guess it was too popular) , 1 for my office and 1 for my home. According to IC im the only customer of theirs on the exchange. If I have a queue up and start a large download on my office connection (some linux distros for example) my home connection drops to below 512k speed, but if I pcanywhere into my office and pause the download my home connection goes back up to normal speed, this has happened 3 times before (twice in the last month) and on all those times they say they have sent in a engineer to fix the problem, but on this last occasion nothing has changed. It looks like the are somehow bonding the two connections just because I am the same customer whereas they should be treated as two seperate connections, it can't be a contention issue if i'm the only two accounts that are on that exchange, so what i'm going to do is migrate my home connection but keep the office one. Its a contention issue - you are describing the classic symptoms of DataStream contention and it is precisely as, according to you, Internet Central only have 2 DataStream lines on the exchange. However, before I expand on this, migrations - forget about getting your CBUK number.. you can't migrate DataStream lines - you will have to carry out a "cease and reprovide", i.e. cancel your IC line and then apply to a new ISP Ok, now back to the DataStream bit.. DataStream is when the ISP arranges for IP traffic to be taken from the exchange by themselves or another telco (not BT as in IPStream) to be delivered to their core network. This allows ISP's, if they use DataStream to "invent" your own products, i.e. Bulldog currently have Primetime ("time of day") products and 50:1 2MB products -neither of which BT offer. (and Internet Central were offering 50:1 2MB as well) Now the way BT DataStream works is: (Note: I am making these figures up as an example!) If there is 1-3 2MB users on the exchange the ISP/telco provides 2MB in backhaul If there are 4-5 2MB users they provide 3MB in backhaul etc.. If there are more than 6 users they may provide 4/5MB backhaul from your exchange to their core network and so on.. Generally this works quite well - as an exchange gets more customers the ISP/telco increase the capacity that it has to their core network - and is a lot less than the specified 20/50:1 contention ratio you will have signed up too... - also remember most customers won't be downloading all the time - thus there will be spare bandwidth/backhaul for when you do want to download. However, if you are very unlucky, as it appears in your case and you only have one or two lines on a BT DataStream exchange, who try and download at the same time it ruins their planning/capacity calculations - while you will still get bandwidth etc - you will not be able to always "max" it out in those cases.. - until the ISP/other telco increase the capacity and/or there are more customers on the exchange etc. Now, I don't know who provides the Bandwidth for Internet Central - however Virtual Pipes ("backhaul") are expensive to install and subject to 12 month contracts and considering Internet Central don't even offer the product range you signed up to anymore.. If they use another telco to provide backhaul and don't do it themselves, perhaps that Telco doesn't have customers from other ISP's on your exchange atm etc. - in the meantime, you are probably enjoying a "2:1" contention ratio.. Regards Sunil |
#7
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#8
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![]() "Adam Davies" wrote in message . .. Ok thanks, that was some very usefull information, if I have to do cease and reprovide then thats what it will have to be (it's only £55 anyway), the company I would move to is a local ISP (but they are a very large company) , so chances are they would have a lot more customers on the same exchange. Once again ta for the info You're welcome. Just to add most ADSL ISP's use BT IPStream not BT DataStream so the number of customers on an exchange won't be a factor. Regards Sunil |
#9
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