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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Cant access certain websites



 
 
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  #1  
Old January 23rd 04, 08:16 PM posted to uk.telecom.broadband
Gareth not NLL or anybody else.
external usenet poster
 
Posts: 31
Default Cant access certain websites

Hi
In the last week or so, me and my mate have been having problems getting
onto certain site.
We both have a sar715+ and are both on nildram 1mb lines.
The problem we are having is when we go to certain websites we are getting
dns error messages.
Before last week, we both could connect to these sites without any problems.
We can still access most sites.
The websites that we have found that we are having problems are www.hp.com
www.adobe.com and a few others.

I used network-tools.com to do a trace on www.hp.com and got this
TraceRoute to 192.6.234.9 [www.hp.com]

Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 66.46.176.3 -
2 0 0 0 216.191.97.45 pos5-2.core2-mtl.bb.allstream.net
3 0 0 0 216.191.65.217 srp2-0.core1-mtl.bb.allstream.net
4 16 0 0 216.191.65.173 pos2-1.core2-tor.bb.allstream.net
5 0 15 0 216.191.65.243 srp2-0.gwy1-tor.bb.allstream.net
6 16 15 32 12.125.142.5 -
7 16 15 16 12.123.5.222 gbr6-p80.cgcil.ip.att.net
8 31 16 15 12.123.6.69 ggr2-p3120.cgcil.ip.att.net
9 15 32 15 192.205.32.98 att-gw.chi.qwest.net
10 16 15 16 205.171.139.57 cer-core-01.inet.qwest.net
11 32 15 32 205.171.139.6 cer-core-03.inet.qwest.net
12 46 47 63 205.171.8.165 dca-core-01.inet.qwest.net
13 47 47 46 205.171.9.6 dca-core-02.inet.qwest.net
14 63 78 62 205.171.5.74 tpa-core-01.inet.qwest.net
15 62 78 63 205.171.27.182 tpa-core-02.inet.qwest.net
16 62 78 63 205.171.27.78 tpf-cntr-02.inet.qwest.net
17 63 78 62 63.146.176.42 msfc-03.tpf.qwest.net
18 63 78 62 63.146.178.244 -
19 Timed out Timed out Timed out -
20 Timed out Timed out Timed out -
21 Timed out Timed out Timed out -
22 Timed out Timed out Timed out -

I did a tracert thing in dos and got this

tracing route to www.hpgtm.speedera.net [192.6.165.40]
over a maximum of 30 hops:
1 1 ms 1ms 1ms 192.168.7.1
2 * 192.168.7.1 reports destination host unreachable.
Trace complete

practically the same results for www.adobe.com

i am using these as my dns servers 213.208.106.212
213.208.106.213
I have tried the old nildram one to but no luck there either

Any ideas
Thanks
Gareth

p.s i have posted this on the solwise forum as well to see if i can get
answers there





  #2  
Old January 23rd 04, 08:37 PM posted to uk.telecom.broadband
John Philip
external usenet poster
 
Posts: 4
Default Cant access certain websites


"Gareth not NLL or anybody else." wrote in
message ...
Hi
In the last week or so, me and my mate have been having problems getting
onto certain site.
We both have a sar715+ and are both on nildram 1mb lines.
The problem we are having is when we go to certain websites we are getting
dns error messages.
Before last week, we both could connect to these sites without any

problems.
We can still access most sites.
The websites that we have found that we are having problems are www.hp.com
www.adobe.com and a few others.

I used network-tools.com to do a trace on www.hp.com and got this
TraceRoute to 192.6.234.9 [www.hp.com]


At a guess you have your network addresses set to 192.x.y.z and subnet mask
255.0.0.0 so these sites beginning 192 look local. Change your subnet mask
to 255.255.255.0 and give it a try.

JP


  #3  
Old January 24th 04, 10:15 AM posted to uk.telecom.broadband
Gareth not NLL or anybody else.
external usenet poster
 
Posts: 31
Default Cant access certain websites


"John Philip" wrote in message
...

"Gareth not NLL or anybody else." wrote in
message ...
Hi
In the last week or so, me and my mate have been having problems getting
onto certain site.
We both have a sar715+ and are both on nildram 1mb lines.
The problem we are having is when we go to certain websites we are

getting
dns error messages.
Before last week, we both could connect to these sites without any

problems.
We can still access most sites.
The websites that we have found that we are having problems are

www.hp.com
www.adobe.com and a few others.

I used network-tools.com to do a trace on www.hp.com and got this
TraceRoute to 192.6.234.9 [www.hp.com]


At a guess you have your network addresses set to 192.x.y.z and subnet

mask
255.0.0.0 so these sites beginning 192 look local. Change your subnet

mask
to 255.255.255.0 and give it a try.

JP



Nice one. when u reset my router it auto sets it to 255.0.0.0

Thanks all
Gaz


  #4  
Old January 24th 04, 08:28 PM posted to uk.telecom.broadband
tempmail
external usenet poster
 
Posts: 1
Default Cant access certain websites

My guess is that you are running a personal firewall that is doing NAT
(network address translation) and the IP of your host from which you
are trying to access HP and Adobe from has the IP of 192.x.x.x (or
192.168.x.x).

The 192.168.x.x is an IP space used for testing and gets used often as
a private IP space behind NAT devices. More then likely you have set
your netmask incorrectly. Your netmask should be 255.255.0.0 but I
would say yours is most likely set to 255.0.0.0

This causes your PC to send all packets to 192.x.x.x to the local
network rather then your default gateway. As a result, you can't hit
any web site who's IP begins with 192 (which both HP and Adobe's do).

To see your netmask you can go into the networking properties (depends
on OS). On most windows boxes you can do an ‘ipconfig /all' from a
command prompt. On a Unix box you could try ‘ifconfig –a'.


"Gareth not NLL or anybody else." wrote in message ...
Hi
In the last week or so, me and my mate have been having problems getting
onto certain site.
We both have a sar715+ and are both on nildram 1mb lines.
The problem we are having is when we go to certain websites we are getting
dns error messages.
Before last week, we both could connect to these sites without any problems.
We can still access most sites.
The websites that we have found that we are having problems are www.hp.com
www.adobe.com and a few others.

I used network-tools.com to do a trace on www.hp.com and got this
TraceRoute to 192.6.234.9 [www.hp.com]

Hop (ms) (ms) (ms) IP Address Host name
1 0 0 0 66.46.176.3 -
2 0 0 0 216.191.97.45 pos5-2.core2-mtl.bb.allstream.net
3 0 0 0 216.191.65.217 srp2-0.core1-mtl.bb.allstream.net
4 16 0 0 216.191.65.173 pos2-1.core2-tor.bb.allstream.net
5 0 15 0 216.191.65.243 srp2-0.gwy1-tor.bb.allstream.net
6 16 15 32 12.125.142.5 -
7 16 15 16 12.123.5.222 gbr6-p80.cgcil.ip.att.net
8 31 16 15 12.123.6.69 ggr2-p3120.cgcil.ip.att.net
9 15 32 15 192.205.32.98 att-gw.chi.qwest.net
10 16 15 16 205.171.139.57 cer-core-01.inet.qwest.net
11 32 15 32 205.171.139.6 cer-core-03.inet.qwest.net
12 46 47 63 205.171.8.165 dca-core-01.inet.qwest.net
13 47 47 46 205.171.9.6 dca-core-02.inet.qwest.net
14 63 78 62 205.171.5.74 tpa-core-01.inet.qwest.net
15 62 78 63 205.171.27.182 tpa-core-02.inet.qwest.net
16 62 78 63 205.171.27.78 tpf-cntr-02.inet.qwest.net
17 63 78 62 63.146.176.42 msfc-03.tpf.qwest.net
18 63 78 62 63.146.178.244 -
19 Timed out Timed out Timed out -
20 Timed out Timed out Timed out -
21 Timed out Timed out Timed out -
22 Timed out Timed out Timed out -

I did a tracert thing in dos and got this

tracing route to www.hpgtm.speedera.net [192.6.165.40]
over a maximum of 30 hops:
1 1 ms 1ms 1ms 192.168.7.1
2 * 192.168.7.1 reports destination host unreachable.
Trace complete

practically the same results for www.adobe.com

i am using these as my dns servers 213.208.106.212
213.208.106.213
I have tried the old nildram one to but no luck there either

Any ideas
Thanks
Gareth

p.s i have posted this on the solwise forum as well to see if i can get
answers there

 




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