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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

AOL dropping connection



 
 
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  #1  
Old April 6th 04, 08:20 AM posted to uk.telecom.broadband
Brian Day
external usenet poster
 
Posts: 11
Default AOL dropping connection

A friend has set up AOL broadband on a freshly formatted PC running WinXP,
it drops the AOL connection after about 20 mins, BT came round and tested
the line using their laptop and it was fine.

any ideas where to look please ?

thanks
bd


  #2  
Old April 6th 04, 08:41 AM posted to uk.telecom.broadband
[email protected][email protected]
external usenet poster
 
Posts: 4
Default AOL dropping connection

easy, get rid of AOL!


"Brian Day" wrote in message
...
A friend has set up AOL broadband on a freshly formatted PC running WinXP,
it drops the AOL connection after about 20 mins, BT came round and tested
the line using their laptop and it was fine.

any ideas where to look please ?

thanks
bd




  #3  
Old April 6th 04, 09:01 AM posted to uk.telecom.broadband
John
external usenet poster
 
Posts: 30
Default AOL dropping connection


"Brian Day" wrote in message
...
A friend has set up AOL broadband on a freshly formatted PC running WinXP,
it drops the AOL connection after about 20 mins, BT came round and tested
the line using their laptop and it was fine.

any ideas where to look please ?

thanks
bd


Some USB ports can cause this, check the help section within AOL.
If its a desktop machine you can get pci USB cards from 10.00
Also check Device Manager has its USB power saving turned off.



  #4  
Old April 6th 04, 10:57 AM posted to uk.telecom.broadband
Mark McIntyre
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Posts: 1,835
Default AOL dropping connection

On Tue, 6 Apr 2004 08:20:21 +0100, "Brian Day"
wrote:

A friend has set up AOL broadband on a freshly formatted PC running WinXP,
it drops the AOL connection after about 20 mins


check if the device is set to "sleep when idle" in the device
settings. Many USB devices do this by default.

  #5  
Old April 6th 04, 01:18 PM posted to uk.telecom.broadband
Brian Day
external usenet poster
 
Posts: 11
Default AOL dropping connection

thanks for your help all (where appropriate ! )

cheers
bd

"Mark McIntyre" wrote in message
...
On Tue, 6 Apr 2004 08:20:21 +0100, "Brian Day"
wrote:

A friend has set up AOL broadband on a freshly formatted PC running

WinXP,
it drops the AOL connection after about 20 mins


check if the device is set to "sleep when idle" in the device
settings. Many USB devices do this by default.



  #6  
Old April 6th 04, 03:24 PM posted to uk.telecom.broadband
David Wade
external usenet poster
 
Posts: 210
Default AOL dropping connection


"Brian Day" wrote in message
...
A friend has set up AOL broadband on a freshly formatted PC running WinXP,
it drops the AOL connection after about 20 mins, BT came round and tested
the line using their laptop and it was fine.

any ideas where to look please ?


Ring the free AOL helpline that they trumpet so widely on the adverts


thanks
bd




  #7  
Old April 6th 04, 10:01 PM posted to uk.telecom.broadband
Brian Day
external usenet poster
 
Posts: 11
Default AOL dropping connection

the owner has phoned aol so many times now, they just say 'it's a virus'
nothing more they can do !!!

"David Wade" wrote in message
...

"Brian Day" wrote in message
...
A friend has set up AOL broadband on a freshly formatted PC running

WinXP,
it drops the AOL connection after about 20 mins, BT came round and

tested
the line using their laptop and it was fine.

any ideas where to look please ?


Ring the free AOL helpline that they trumpet so widely on the adverts


thanks
bd






  #8  
Old April 7th 04, 02:32 AM posted to uk.telecom.broadband
Anton Gysen
external usenet poster
 
Posts: 45
Default AOL dropping connection

Brian Day wrote:

the owner has phoned aol so many times now, they just say 'it's a virus'
nothing more they can do !!!



That is appalling. (even more) Shame on AOL.
  #9  
Old April 7th 04, 04:45 AM posted to uk.telecom.broadband
Dave Stanton
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Posts: 457
Default AOL dropping connection

On Wed, 07 Apr 2004 02:32:25 +0100, Anton Gysen wrote:

Brian Day wrote:

the owner has phoned aol so many times now, they just say 'it's a virus'
nothing more they can do !!!



That is appalling. (even more) Shame on AOL.


And people wonder why AOL gets a slating on here on a regular basis !!

Dave

--
And you were born knowing all about ms windows....??

  #10  
Old April 7th 04, 08:52 AM posted to uk.telecom.broadband
Anton Gysen
external usenet poster
 
Posts: 45
Default AOL dropping connection

Dave Stanton wrote:
On Wed, 07 Apr 2004 02:32:25 +0100, Anton Gysen wrote:


Brian Day wrote:


the owner has phoned aol so many times now, they just say 'it's a virus'
nothing more they can do !!!



That is appalling. (even more) Shame on AOL.



And people wonder why AOL gets a slating on here on a regular basis !!

Dave


I don't wonder that at all!
 




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