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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

[UK-Bug] News .. Zen Internet



 
 
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  #1  
Old June 3rd 04, 12:10 PM posted to uk.telecom.broadband,free.uk.internet.broadband,alt.internet.providers.uk,uk.net.providers
Andy M Jenkins
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Posts: 181
Default [UK-Bug] News .. Zen Internet

Zen offer free migration.
http://snipurl.com/6tyk

--
Regards
Andy M Jenkins

UK Broadband Usergroup http://www.uk-bug.net
  #2  
Old June 3rd 04, 12:40 PM posted to uk.telecom.broadband,free.uk.internet.broadband,alt.internet.providers.uk,uk.net.providers
b0yce
external usenet poster
 
Posts: 17
Default [UK-Bug] News .. Zen Internet

Nice to read, but I was just wondering what difference does it make when you
migrate from a "Engineer Installed" as opposed to a "Self-Installed"
product. Zen will not allow the migration from the "Engineer Install" - I
can't see for what reasons??

"Andy M Jenkins" wrote in message
...
Zen offer free migration.
http://snipurl.com/6tyk

--
Regards
Andy M Jenkins

UK Broadband Usergroup http://www.uk-bug.net



  #3  
Old June 3rd 04, 01:00 PM posted to uk.telecom.broadband,free.uk.internet.broadband,alt.internet.providers.uk,uk.net.providers
Nate
external usenet poster
 
Posts: 1
Default [UK-Bug] News .. Zen Internet

On Thu, 3 Jun 2004 11:40:38 +0000 (UTC), "b0yce"
wrote:

Nice to read, but I was just wondering what difference does it make when you
migrate from a "Engineer Installed" as opposed to a "Self-Installed"
product. Zen will not allow the migration from the "Engineer Install" - I
can't see for what reasons??

"Andy M Jenkins" wrote in message
...
Zen offer free migration.
http://snipurl.com/6tyk

--
Regards
Andy M Jenkins

UK Broadband Usergroup http://www.uk-bug.net



for customers who are maybe moving house and provider?
only reason i can think..

Nate
  #4  
Old June 3rd 04, 01:21 PM posted to uk.telecom.broadband,free.uk.internet.broadband,alt.internet.providers.uk,uk.net.providers
Sunil Sood
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Posts: 1,590
Default [UK-Bug] News .. Zen Internet


"b0yce" wrote in message
...
Nice to read, but I was just wondering what difference does it make when

you
migrate from a "Engineer Installed" as opposed to a "Self-Installed"
product. Zen will not allow the migration from the "Engineer Install" - I
can't see for what reasons??


Its a BT Wholesale limitation.

"Engineer Installed" to "Self-Installed" migration is not currently
possible.

This is due to the fact that "Engineer Install" ADSL comes with a supplied
ADSL modem/router (still owned by BT) and hence their are "ownership" issues
as most ISP's want to transfer customers to "wires only"deals (where a ADSL
modem/router isn't included in the package)

"Engineer Installed" to "Engineer Installed" migrations are possible,
however.

Regards
Sunil


  #5  
Old June 3rd 04, 01:50 PM posted to uk.telecom.broadband,uk.net.providers
poster
external usenet poster
 
Posts: 1,542
Default [UK-Bug] News .. Zen Internet

On Thu, 3 Jun 2004, "b0yce" wrote:

what difference does it make when you migrate from a "Engineer
Installed" as opposed to a "Self-Installed" product. Zen will
not allow the migration from the "Engineer Install" - I can't
see for what reasons??


probably contractual between ISP and BT Wholesale. Some time back
when Claranet reduced prices for 'wires only' customers there was
some statement that they would treat past customers with 'engineer
installed' ADSL as if they were 'wires only'. Perhaps Steve (the
MD), or someone at Clara could shed some light on it... Peter M.
  #6  
Old June 3rd 04, 01:54 PM posted to uk.telecom.broadband,alt.internet.providers.uk,uk.net.providers
poster
external usenet poster
 
Posts: 1,542
Default [UK-Bug] News .. Zen Internet

On 3 Jun 2004 "Sunil Sood" wrote:

"Engineer Installed" to "Engineer Installed" migrations are possible,


and cancelling might be the other option... someone told me he was
wanting to switch from BTO 500k to another service. BTO offered him
1000k for 26.50 a month to keep his business but then wanted to bill
him more, and could find no reference to the lower price they offered
so he is cancelling. They did send the bag to return the Alcatel, but
didn't initially want it back (it was automatic when switching him to
1000k - now he is closing his account he will be happy to return it,
as he has a router in place anyway... Peter M.
  #7  
Old June 3rd 04, 02:24 PM posted to uk.telecom.broadband,free.uk.internet.broadband,alt.internet.providers.uk,uk.net.providers
Stuart
external usenet poster
 
Posts: 44
Default [UK-Bug] News .. Zen Internet


"Sunil Sood" wrote in message
...


This is due to the fact that "Engineer Install" ADSL comes with a supplied
ADSL modem/router (still owned by BT) and hence their are "ownership"

issues
as most ISP's want to transfer customers to "wires only"deals (where a

ADSL
modem/router isn't included in the package)


I went from an "BT Engineer Install" to "Free Zen Install" - but on another
line. Suffice to say BT never asked for the Stingray back.

--
Stuart


  #8  
Old June 4th 04, 07:35 AM posted to uk.telecom.broadband,free.uk.internet.broadband,alt.internet.providers.uk,uk.net.providers
John Underwood
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Posts: 2
Default [UK-Bug] News .. Zen Internet

On Thu, 3 Jun 2004 at 11:40:38, b0yce wrote in uk.net.providers
(Reference: )


Zen will not allow the migration from the "Engineer Install" - I can't
see for what reasons??


Probably because BT make it complicated. When I made such a move - it
was before migration was possible - I didn't move home but changed ISP.
I had to have the old one disconnected (Engineer installed) and started
a new self-install. BT refused to install the new ADSL since there was
an incompatible service - ADSL. It had been disconnected, but as we
still had the equipment they had "leant" us they would not release the
"service". Considering that we had paid a high installation charge and
terminated a one year contract after three months (and paid the
remaining nine months), one would have thought that they had more income
from that termination and a new installation than the cost of a modem
and face-plate.

Indeed, I would have thought the time taken by the engineer to come and
remove these items was rather more than their value.

I can fully understand an ISP wanting to avoid the unnecessary and
additional complications this sort of nonsense will create for them.
--
John Underwood
Do not change the Reply-To: address -it will work if you use it within 30 days.
After that visit http://theunderwoods.org.uk/contact.html for a current
contact address. Do not write to the From: address.
 




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