A Broadband and ADSL forum. BroadbanterBanter

Welcome to BroadbanterBanter.

You are currently viewing as a guest which gives you limited access to view most discussions and other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today.

Go Back   Home » BroadbanterBanter forum » Newsgroup Discussions » uk.telecom.broadband (UK broadband)
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Ofcom 1 - Tiscali 0



 
 
Thread Tools Display Modes
  #1  
Old June 21st 04, 12:09 PM posted to uk.telecom.broadband
Sunil Sood
external usenet poster
 
Posts: 1,590
Default Ofcom 1 - Tiscali 0

Issue
A series of commercials promoted Tiscali Broadband as providing high speed
internet packages. Four viewers considered this misleading as their
experience was of a frequently slow internet access speeds.

Response
Tiscali explained that it routinely upgraded its network and Virtual Paths
(VP). Earlier in the year it carried out significant multiple upgrades to
improve the service.
However, despite confirmation to the contrary, Tiscali discovered that the
company carrying out the work on their behalf had only completed
approximately three quarters of the VP upgrades. This was not discovered
until 30 April, two weeks after the advertising campaign had finished. The
remaining upgrades were completed by 5 May.

Decision
We appreciate that the reason some customers experienced a slow internet
connection did not become clear until the advertising had finished.
Nonetheless, while the commercials were on air, Tiscali had received a
number of customer complaints itself and was therefore aware of a problem.
As the service could not be supplied everywhere, Tiscali ought to have
removed or qualified the advertisement until it was able to fully supply the
claimed ilhigh speed internetlm access. We found the advertising in breach
of Advertising Standards Code Rule 5.1 (Misleading advertising)

http://www.ofcom.org.uk/bulletins/adv_comp/a12/a12.pdf

Regards
Sunil


 




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Ofcom Internet and Broadband update Sunil Sood uk.telecom.broadband (UK broadband) 0 June 2nd 04 12:42 PM
Ofcom Broadband Framework announcements Sunil Sood uk.telecom.broadband (UK broadband) 0 May 13th 04 12:27 PM
Ofcom Wireless Broadband update Sunil Sood uk.telecom.broadband (UK broadband) 0 April 29th 04 01:28 PM
Tiscali Network offers a serious income opportunity to people who recommend Tiscali services ste new uk.telecom.broadband (UK broadband) 2 January 26th 04 03:55 AM
Ian Marchant, Ofcom and complaints Arthur Owen uk.telecom.broadband (UK broadband) 0 November 10th 03 01:19 AM


All times are GMT +1. The time now is 05:57 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.Content Relevant URLs by vBSEO 2.4.0
Copyright 2004-2019 BroadbanterBanter.
The comments are property of their posters.