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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Metronet Conectivity Issues



 
 
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  #1  
Old June 24th 04, 02:33 PM posted to uk.telecom.broadband
Buzz
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Posts: 2
Default Metronet Conectivity Issues

Hi,

Anyone has any problems connect to their ADSL sevices, I haven't be
able to connect since yesterday aftrenoon, the time when they said
they have completed installed the new pipe. My connection was fine
untill then.


Kind regards.
Buzz
  #2  
Old June 24th 04, 11:10 PM posted to uk.telecom.broadband
####
external usenet poster
 
Posts: 7
Default Metronet Conectivity Issues

The message below was sent out by Metronet today. Re-connecting/re-booting
your modem/router might do the trick. Worked for me after about a week of
no service. Seems ok now.


-----------------------------------------------
Dear Sir/Madam

One of the side effects of the new pipe coming online is, as we are
discovering, 'stale sessions' possibly resulting in your inability to
connect.

Over the next few days you should disconnect and try and reconnect on
to the new pipe as the old smaller pipes are due to be phased out and
you may experience the above problem or a situation where you are able
to authenticate but not able to use the Net.

While most customers are converting naturally and successfully over to
the new pipe you may not find this case for you and if so please
switch off your router/modem for at least 45 minutes as this gives
sufficient time for your session to drop fully right the way through
BT's systems and up to your local exchange.

After 45 mins fire up your modem/router again and attempt a reconnect
using the ADSL login details you have (or which you can obtain from
your account control panel). Hopefully you should now be connected.

There have also been reports of long periods of time for login's. As
far as we are aware this is only affecting win9x/me users and those
with modems (it might be applicable elsewhere however). To resolve
this you need to follow the instructions for our "56k dialup"
instructions:

http://support.metronet.co.uk/dialup/setup98.xhtml1

The important bit is that your 'Server Types' window looks
identical. In addition to those, click on 'TCP/IP Settings' and make
sure "Get IP Address Automatically" is selected and DNS Servers are
"Server Assigned". You will also want "IP Header Compression" turned
OFF whilst "use default gateway" is enabled.

To get this to work a reboot *might* be required.

Another quirk is the fact that some modem users are able to connect
but for some reason are unable to acquire DNS server information from
our Radius and these can be entered manually (under your dialup
networking settings under Windows).

If you need to enter the DNS server information please use the
following:

Primary DNS: 213.162.97.253
Secondary DNS: 213.162.97.66

If after all that you are not able to reconnect please contact our
support team on 0870 284 0284 but do bear in mind that at times our
support lines may be busy so please bear with us. If you leave a
message on our answering system we will endeavour to get back to you
just as soon as possible as we do deal with support issues in the
order we receive them.

What is useful to have to hand when you are calling or emailing is the
make and model of your modem/router and your operating system and
details of any errors or error messages you are seeing.

It is important that you try and convert over to our new pipe as soon
as possible so that we can help you resolve any related problems
before the current pipes get turned off in the next few days (although
we have not yet set a formal deadline).

We will of course keep you updated on any further quirks and issues.

Regards

ADSL Services Team
MetroNet



  #3  
Old June 24th 04, 11:24 PM posted to uk.telecom.broadband
####
external usenet poster
 
Posts: 7
Default Metronet Conectivity Issues

Yeah, it went off last Thursday morning and was only on for a few hours over
the weekend but mostly zilch until yesterday lunchtime (23rd). Was very
slow last night (down to 40Kbps per adslguide speed test) but was back to
normal (462/498Kbps) by about 10pm. Possibly in the course of a router
reboot I've hooked up to the new pipe.

Compensation on the way, huh? Believe it when I see it!


  #4  
Old June 24th 04, 11:29 PM posted to uk.telecom.broadband
Grumpycrab
external usenet poster
 
Posts: 13
Default Metronet Conectivity Issues

The message below was sent out by Metronet today.
Re-connecting/re-booting
your modem/router might do the trick. Worked for me after about a week of
no service. Seems ok now.


A week of no service? I just had major problems problems on Monday. But
its fine now. At least they've told us what's been happenning. And
compensation is on its way...
--
Grumps


  #5  
Old June 25th 04, 03:01 PM posted to uk.telecom.broadband
Buzz
external usenet poster
 
Posts: 2
Default Metronet Conectivity Issues

On Thu, 24 Jun 2004 23:24:54 +0100, "####"
wrote:

Yeah, it went off last Thursday morning and was only on for a few hours over
the weekend but mostly zilch until yesterday lunchtime (23rd). Was very
slow last night (down to 40Kbps per adslguide speed test) but was back to
normal (462/498Kbps) by about 10pm. Possibly in the course of a router
reboot I've hooked up to the new pipe.

Compensation on the way, huh? Believe it when I see it!


48 hrs passed and I still unable to use my ADSL, I have tried all the
procedures that they mentioned in their last email but still no luck
to access the net, I keep getting this message that says " server type
setting incorrect". Anymore Metronet user out there have the same kind
of problems?



Are they going to compensate for the money(times) that i spended
using the 0845 number?

 




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