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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Plusnet Enhanced Spam Service!



 
 
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  #1  
Old July 17th 04, 12:51 PM posted to uk.telecom.broadband
Troll Slayer - Troll-Alert.net
external usenet poster
 
Posts: 4
Default Plusnet Enhanced Spam Service!


I started to receive e-mails from Plusnet regarding their enhanced spam
service being activated on my account. I thought little of it thinking i had
receive an email notice per email account, but when i got 90 in 2 days i
rang em up and got told to monitor it.

Then i submitted a support ticket advising them this was SPAM. The response
i got from some snivveling illiterate tech dude telling me that they are my
ISP and that i WILL accept all emails from them, who went on to lecture me
(with bad spelling) about what SPAM is!

It took 1 week from them to act, am really ****ed off with them.

--
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  #2  
Old July 17th 04, 08:03 PM posted to uk.telecom.broadband
PlusNet Support
external usenet poster
 
Posts: 109
Default Plusnet Enhanced Spam Service!

On 17 Jul 2004 14:57:33 GMT, Gareth Babb
wrote:

On Sat, 17 Jul 2004 12:51:50 +0100, Troll Slayer - Troll-Alert.net wrote:

I started to receive e-mails from Plusnet regarding their enhanced spam
service being activated on my account. I thought little of it thinking i
had receive an email notice per email account, but when i got 90 in 2 days
i rang em up and got told to monitor it.


Hi there,

There is no obvious reason for this and I have not heard of any other
reports that this email has been 'SPAMmed' to other customers, however
if you can email me your username I will gladly look into it for you.

I will also investigate your call to us and the level of support you
received. Please accept our apologies if you were not entirely happy
with the support. The Customer Support is something we pride ourselves
on at PlusNet and I am dissapointed to hear you have not received the
level of service we expect our agents to deliver.

And their abuse system returns stuff from


Our abuse address is
.

I'm always bemused why anyone takes service from them,


I think its fair to say from reading this and other NGs, ADSLguide and
other forums that we are one of the top ISPs in the country. Not only
do we deliver a quality service with many added features but our costs
are increadibly competative as well.

As an ISP that does not advertise and generally only gets an increase
in customer base via word of mouth, if our service is so bad how does
our customer base continue to grow with the majority very happy with
the service? Obviously we are not 100% perfect, but any
mistakes/errors we make we openly admit to and we learn from these.

Kind regards

Luke
--
| Luke Horwath Broadband Solutions
| Comms team for Home & Business
| PlusNet Plc @
http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----+
  #3  
Old July 19th 04, 01:17 PM posted to uk.telecom.broadband
PlusNet Support Team
external usenet poster
 
Posts: 353
Default Plusnet Enhanced Spam Service!

On 17 Jul 2004 21:30:07 GMT, Gareth Babb
wrote:

On Sat, 17 Jul 2004 20:03:14 +0100, PlusNet Support
wrote:

And their abuse system returns stuff from


Our abuse address is
.


I know, and it chucks stuff *back* from an invalid address.

2004-07-14 19:05:00 H=ptb-relay01.plus.net [212.159.14.212] sender verify
fail for : response to "RCPT TO:[email protected]
lus.net" from mx.internal.plus.net [195.166.137.26] was: 550 rejected as
not a valid Plusnet User!
2004-07-14 19:05:00 H=ptb-relay01.plus.net [212.159.14.212]
rejected RCPT hick{at}gink.org: Sender
verify
failed
2004-07-14 19:05:00 H=ptb-relay01.plus.net [212.159.14.212] incomplete
transaction (QUIT) from

Are you going to do something about limandco.plus.com ?

do we deliver a quality service with many added features but our costs
are increadibly competative as well.


I'm just going to smile at you.


Hi,

Regarding the abuse email address I've raised this internally to the
engineers to look into.

The abuse team will prioritise spam cases (and other cases) depending on
the severity and the number of reports we receive. Any action we take is
also prioritised accordingly. Whilst it would be wrong for me to comment
on this particular customer, I can say that the case has been looked into.

--
Regards,

| Dave Tomlinson Broadband Solutions For
| Technical Support for Home & Business
| PlusNet plc @
http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
  #4  
Old July 24th 04, 12:25 PM posted to uk.telecom.broadband
Troll Slayer - Troll-Alert.net
external usenet poster
 
Posts: 4
Default Plusnet Enhanced Spam Service!


Hi,

Username: krystian

The support tickets remain on my account and now you ceased spamming me,
they are closed. The telephone support was ****e! the first call the tech
dude never took my username etc so nothing got logged. The 2nd call was
logged and the tech dude tried to tell me how to grab headers from email,
even though i was reading them out to him as we spoke!

The first tech dude responding to my support request you spamming me,
did not help he told me i WILL receive your emails and lectured me on what
spam is .. maybe after you have put him through NVQ Level 3 in Customer Care
you can send him to college to learn English Literature?

P.S. Luke .. Gomeche has been taken out )
--
~*~Troll Slayer~*~ || Troll-Alert.net
e-mail:alerts [at] troll-alert.net
http://www.troll-alert.net for up to date Troll Alerts
http://www.troll-alert.net to submit your troll

"PlusNet Support" wrote in message
...
On 17 Jul 2004 14:57:33 GMT, Gareth Babb
wrote:

On Sat, 17 Jul 2004 12:51:50 +0100, Troll Slayer - Troll-Alert.net

wrote:

I started to receive e-mails from Plusnet regarding their enhanced spam
service being activated on my account. I thought little of it thinking

i
had receive an email notice per email account, but when i got 90 in 2

days
i rang em up and got told to monitor it.


Hi there,

There is no obvious reason for this and I have not heard of any other
reports that this email has been 'SPAMmed' to other customers, however
if you can email me your username I will gladly look into it for you.

I will also investigate your call to us and the level of support you
received. Please accept our apologies if you were not entirely happy
with the support. The Customer Support is something we pride ourselves
on at PlusNet and I am dissapointed to hear you have not received the
level of service we expect our agents to deliver.

And their abuse system returns stuff from


Our abuse address is
.

I'm always bemused why anyone takes service from them,


I think its fair to say from reading this and other NGs, ADSLguide and
other forums that we are one of the top ISPs in the country. Not only
do we deliver a quality service with many added features but our costs
are increadibly competative as well.

As an ISP that does not advertise and generally only gets an increase
in customer base via word of mouth, if our service is so bad how does
our customer base continue to grow with the majority very happy with
the service? Obviously we are not 100% perfect, but any
mistakes/errors we make we openly admit to and we learn from these.

Kind regards

Luke
--
| Luke Horwath Broadband Solutions
| Comms team for Home & Business
| PlusNet Plc @
http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----+



  #5  
Old July 24th 04, 03:25 PM posted to uk.telecom.broadband
PlusNet Support
external usenet poster
 
Posts: 109
Default Plusnet Enhanced Spam Service!

On Sat, 24 Jul 2004 12:25:51 +0100, "Troll Slayer - Troll-Alert.net"
wrote:


Hi,

Username: krystian

The support tickets remain on my account and now you ceased spamming me,
they are closed. The telephone support was ****e! the first call the tech
dude never took my username etc so nothing got logged. The 2nd call was
logged and the tech dude tried to tell me how to grab headers from email,
even though i was reading them out to him as we spoke!

The first tech dude responding to my support request you spamming me,
did not help he told me i WILL receive your emails and lectured me on what
spam is .. maybe after you have put him through NVQ Level 3 in Customer Care
you can send him to college to learn English Literature?

P.S. Luke .. Gomeche has been taken out )


Hi Krystian,

I had a look at your account and in the first instance, the network
team believed this had been resoved. When you received more emails, we
opened a new problem and you have been added to that. That was
resolved on the 19th.

I'm going to be honest and from looking at the repsonses on the
tickets, I can't see anything wrong with the responses you have
received. They clearly stated the situation, were polite and were all
delivered in a good time.

Regarding Gomeche, what do you mean he "has been taken out"? Are you
hiring hit men?

kind regards

Luke


--
| Luke Horwath Broadband Solutions
| Comms team for Home & Business
| PlusNet Plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----+
  #6  
Old July 25th 04, 04:26 PM posted to uk.telecom.broadband
Jonathan Buzzard
external usenet poster
 
Posts: 114
Default Plusnet Enhanced Spam Service!

On Sat, 24 Jul 2004 15:25:20 +0100, PlusNet Support wrote:

[SNIP]

Regarding Gomeche, what do you mean he "has been taken out"? Are you
hiring hit men?


One would hope that you terminated his account as an unwelcome customer.
If necessary you need to change your terms and conditions so that you can
terminate anyones account who has a conviction for harassment at your
discretion. This particular person is a very unpleasant individual.

JAB.

--
Jonathan A. Buzzard Email: jonathan (at) buzzard.me.uk
Northumberland, United Kingdom. Tel: +44 1661-832195

  #7  
Old July 25th 04, 05:15 PM posted to uk.telecom.broadband
·.¸¸.·´¯`Underground Zero´¯`·.¸¸.·
external usenet poster
 
Posts: 11
Default Plusnet Enhanced Spam Service!

"Troll Slayer - Troll-Alert.net" wrote in message
...
-snipped-

Gomeche :-) Is that prannet still doing the rounds? The scurge of Usenet
until I arrived. he tried his crap on with me at an ISP I worked for years
ago and we were one of the few who could and did control the gimp.

Remember Me Mr Gomeche. I recall your complaints to the Polis and Directors
of the ISP's was as useful as your psychiatric background reports.

Don't worry about Gomeche he's harmless.


--
·.¸¸.·´¯`Underground Zero´¯`·.¸¸.·

" OFM#20 - Going, Going, G....... Yeah you wish"



  #8  
Old July 25th 04, 05:33 PM posted to uk.telecom.broadband
Troll Slayer - Troll-Alert.net
external usenet poster
 
Posts: 4
Default Plusnet Enhanced Spam Service!

Hi Underground,

The troll is not harmless, merely computerless
................................... )

--
~*~Troll Slayer~*~ || Troll-Alert.net
e-mail:alerts [at] troll-alert.net
http://www.troll-alert.net for up to date Troll Alerts
http://www.troll-alert.net to submit your troll
"·.¸¸.·´¯`Underground Zero´¯`·.¸¸.·" wrote in message
...
"Troll Slayer - Troll-Alert.net" wrote in message
...
-snipped-

Gomeche :-) Is that prannet still doing the rounds? The scurge of Usenet
until I arrived. he tried his crap on with me at an ISP I worked for

years
ago and we were one of the few who could and did control the gimp.

Remember Me Mr Gomeche. I recall your complaints to the Polis and

Directors
of the ISP's was as useful as your psychiatric background reports.

Don't worry about Gomeche he's harmless.


--
·.¸¸.·´¯`Underground Zero´¯`·.¸¸.·

" OFM#20 - Going, Going, G....... Yeah you wish"





  #9  
Old October 17th 04, 01:01 PM posted to uk.telecom.broadband
The Grass is greener
external usenet poster
 
Posts: 41
Default Plusnet Enhanced Spam Service!

On 17 Oct 2004 11:08:36 GMT, [Gareth Babb] said :-

On Mon, 19 Jul 2004 13:17:49 +0100, PlusNet Support Team wrote:

On 17 Jul 2004 21:30:07 GMT, Gareth Babb
wrote:


Are you going to do something about limandco.plus.com ?


also prioritised accordingly. Whilst it would be wrong for me to comment
on this particular customer, I can say that the case has been looked into.


Good to see that Plusnet are capable of keeping control of their errant
"customers", and limandco.plus.com is now back in the job of chucking out
masses of spam.

Is it true that Plusnet start the first half hour of a job interview by
launching into a diatribe about a "competitor" ISP of their choice ?


What spam ?

Nothing about that "user" is mentioned in NANAE.


  #10  
Old October 17th 04, 10:16 PM posted to uk.telecom.broadband
The Grass is greener
external usenet poster
 
Posts: 41
Default Plusnet Enhanced Spam Service!

On 17 Oct 2004 19:20:34 GMT, [Gareth Babb] said :-

On Sun, 17 Oct 2004 13:01:59 +0100, The Grass is greener wrote:

What spam ?

Nothing about that "user" is mentioned in NANAE.


eg.

2004-10-17 10:03:10 H=limandco.plus.com (gink.org) [212.159.119.240] F=paulroidl{at}yahoo.co.uk rejected RCPT hick{at}gink.org
2004-10-17 10:03:11 H=limandco.plus.com (gink.org) [212.159.119.240] incomplete transaction (connection lost) from paulroidl{at}yahoo.co.uk
2004-10-17 10:03:11 unexpected disconnection while reading SMTP command from limandco.plus.com (gink.org) [212.159.119.240]
2004-10-17 11:18:09 H=limandco.plus.com (gink.org) [212.159.119.240] F=alison.choi{at}liverpool.gov.uk rejected RCPT hick{at}gink.org
2004-10-17 11:18:09 H=limandco.plus.com (gink.org) [212.159.119.240] incomplete transaction (connection lost) from alison.choi{at}liverpool.gov.uk
2004-10-17 11:18:09 unexpected disconnection while reading SMTP command from limandco.plus.com (gink.org) [212.159.119.240]
2004-10-17 15:02:35 H=limandco.plus.com (gink.org) [212.159.119.240] sender verify defer for lub-subscribe{at}techtronics.com: host lookup did not complete
2004-10-17 15:02:35 H=limandco.plus.com (gink.org) [212.159.119.240] temporarily rejected MAIL lub-subscribe{at}techtronics.com: Could not complete sender verify


Is this a log of "chucking out spam", or someone trying to break into
your system ?

Either way, plusnet need a clue-by-four
 




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