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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

BT adds 'self-help' option for broadband customers

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Old August 13th 04, 09:06 AM posted to uk.telecom.broadband
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Default BT adds 'self-help' option for broadband customers

BT adds 'self-help' option for broadband customers

BT's consumer and business broadband customers can now have the
ability to fix many of their internet problems themselves, as soon as
they happen.

BT has included an enhanced 'self-help' option to its entire range of
broadband products, from Broadband Basic to BT Yahoo! Broadband.
Called 'BT Broadband Help' or 'BT Yahoo! Help', depending on the
service that the customer is using. It enables customers to receive
automated pop-ups that will automatically alert users to potential
problems. These include issues with connection and email, general
settings enquiries and internet usage allowances. It will then take
the user through the necessary steps to remedy the problem,. The
service is based on management software from Motive, Inc.




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