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|uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.|
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Plusnet; an example maybe, but a change to service levels is needed?
When you buy a faulty product in the High St, you generally are
protected by consumer law.
If the product develops a fault, you can expect a refund in the
earlier days, a repair or replacement thereafter.
Given certain criteria, you can reject the goods after a repair if the
goods are still not of a satisfactory quality. You generally have the
same rights as if the goods were new.
Repairs are generally expected to be completed within a reasonable
Telephone lines can be repaired i suppose, but ADSL can't be replaced
as such. You either have it or you don't.
snip long complaint
Without meaning to take anybody's side (I don't know exactly who is right
here, although I would expect you should be protected under the same
consumer laws that apply to all products purchased - and there are some
clauses that cannot be written out with a contract), why don't you contact
your local trading standards office, and ask them what to do next?
Hope it all works out okay for both parties
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|Thread||Thread Starter||Forum||Replies||Last Post|
|Which PlusNet ADSL service?||Tiscali Tim||uk.telecom.broadband (UK broadband)||10||February 21st 05 07:27 PM|
|Plusnet; an example maybe, but a change to service levels is needed?||John Lyons||uk.telecom.broadband (UK broadband)||14||September 4th 04 10:14 AM|
|How can BT tell the # of actual users? Also service levels?||[email protected]||uk.telecom.broadband (UK broadband)||2||August 12th 04 05:35 PM|
|How can BT tell the # of actual users? Also service levels?||John Naismith||uk.telecom.broadband (UK broadband)||0||August 12th 04 01:16 PM|
|Plusnet and BT ... no service for 6 weeks||PlusNet Support||uk.telecom.broadband (UK broadband)||5||July 18th 04 02:51 PM|