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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Plusnet; an example maybe, but a change to service levels is needed?

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Old August 31st 04, 08:51 PM posted to uk.telecom.broadband
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Default Plusnet; an example maybe, but a change to service levels is needed?

Tx2 wrote:
When you buy a faulty product in the High St, you generally are
protected by consumer law.

If the product develops a fault, you can expect a refund in the
earlier days, a repair or replacement thereafter.

Given certain criteria, you can reject the goods after a repair if the
goods are still not of a satisfactory quality. You generally have the
same rights as if the goods were new.

Repairs are generally expected to be completed within a reasonable
period AIUI.

Telephone lines can be repaired i suppose, but ADSL can't be replaced
as such. You either have it or you don't.

snip long complaint

Without meaning to take anybody's side (I don't know exactly who is right
here, although I would expect you should be protected under the same
consumer laws that apply to all products purchased - and there are some
clauses that cannot be written out with a contract), why don't you contact
your local trading standards office, and ask them what to do next?

Hope it all works out okay for both parties



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