A Broadband and ADSL forum. BroadbanterBanter

Welcome to BroadbanterBanter.

You are currently viewing as a guest which gives you limited access to view most discussions and other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today.

Go Back   Home » BroadbanterBanter forum » Newsgroup Discussions » uk.telecom.broadband (UK broadband)
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Plusnet; an example maybe, but a change to service levels is needed?



 
 
Thread Tools Display Modes
  #1  
Old August 31st 04, 08:51 PM posted to uk.telecom.broadband
Dominic
external usenet poster
 
Posts: 149
Default Plusnet; an example maybe, but a change to service levels is needed?

Tx2 wrote:
When you buy a faulty product in the High St, you generally are
protected by consumer law.

If the product develops a fault, you can expect a refund in the
earlier days, a repair or replacement thereafter.

Given certain criteria, you can reject the goods after a repair if the
goods are still not of a satisfactory quality. You generally have the
same rights as if the goods were new.

Repairs are generally expected to be completed within a reasonable
period AIUI.

Telephone lines can be repaired i suppose, but ADSL can't be replaced
as such. You either have it or you don't.

snip long complaint

Without meaning to take anybody's side (I don't know exactly who is right
here, although I would expect you should be protected under the same
consumer laws that apply to all products purchased - and there are some
clauses that cannot be written out with a contract), why don't you contact
your local trading standards office, and ask them what to do next?

Hope it all works out okay for both parties

Dominic


 




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Which PlusNet ADSL service? Tiscali Tim uk.telecom.broadband (UK broadband) 10 February 21st 05 06:27 PM
Plusnet; an example maybe, but a change to service levels is needed? John Lyons uk.telecom.broadband (UK broadband) 14 September 4th 04 09:14 AM
How can BT tell the # of actual users? Also service levels? [email protected] uk.telecom.broadband (UK broadband) 2 August 12th 04 04:35 PM
How can BT tell the # of actual users? Also service levels? John Naismith uk.telecom.broadband (UK broadband) 0 August 12th 04 12:16 PM
Plusnet and BT ... no service for 6 weeks PlusNet Support uk.telecom.broadband (UK broadband) 5 July 18th 04 01:51 PM


All times are GMT +1. The time now is 01:53 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.Content Relevant URLs by vBSEO 2.4.0
Copyright 2004-2018 BroadbanterBanter.
The comments are property of their posters.