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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Changing provider from Virgin Net



 
 
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  #1  
Old September 3rd 04, 02:25 PM posted to uk.telecom.broadband
Dave J
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Posts: 321
Default Changing provider from Virgin Net

Does anyone have experience with switching from Virgin's ADSL
connection to a different provider?

I am thinking of using virgin's free installation with no 12 month
contract offer as a cut price way of getting the wiring sorted so I
can switch to a provider that offers a more reasonable data limit (ie
more than the ten percent usage offered by virgin)

Thanks for any help,


Dave J.
  #2  
Old September 4th 04, 10:04 AM posted to uk.telecom.broadband
Douglas Payne
external usenet poster
 
Posts: 4
Default Changing provider from Virgin Net


"Dave J" wrote in message
...
Does anyone have experience with switching from Virgin's ADSL
connection to a different provider?

I am thinking of using virgin's free installation with no 12 month
contract offer as a cut price way of getting the wiring sorted so I
can switch to a provider that offers a more reasonable data limit (ie
more than the ten percent usage offered by virgin)


IIRC Virgin Net are not totally devoid of intelligence, and don't support
migration. This means after the wires have been sorted for your Virgin Net
service and you cancel your contract, you have to wait for the wires to be
unsorted by BT and then pay another activation fee to another ISP to have
them re-sorted again. Save yourself the bother and just choose the right
ISP in the 1st place.

At the end of the day, ISPs pay a fairly fixed price to BT for providing you
with ADSL so they'll get their activation money somehow either through
increased subscription over a year or an activation fee.

Douglas


  #3  
Old September 4th 04, 10:31 AM posted to uk.telecom.broadband
Tony Raven
external usenet poster
 
Posts: 189
Default Changing provider from Virgin Net

Douglas Payne wrote:


IIRC Virgin Net are not totally devoid of intelligence, and don't support
migration. This means after the wires have been sorted for your Virgin Net
service and you cancel your contract, you have to wait for the wires to be
unsorted by BT and then pay another activation fee to another ISP to have
them re-sorted again. Save yourself the bother and just choose the right
ISP in the 1st place.


Virgin are a signatory to the Ofcom Migration Code of Practice. If they
refuse migration, remind them of it.

http://www.ofcom.org.uk/consumer_gui...m_cop/?a=87101

Under the code you cannot use an outstanding debt or existing contract
to refuse a migration.

Tony
  #4  
Old September 4th 04, 12:46 PM posted to uk.telecom.broadband
Dave J
external usenet poster
 
Posts: 321
Default Changing provider from Virgin Net

In within uk.telecom.broadband,
'Tony Raven' wrote:

Douglas Payne wrote:


IIRC Virgin Net are not totally devoid of intelligence, and don't support
migration. This means after the wires have been sorted for your Virgin Net
service and you cancel your contract, you have to wait for the wires to be
unsorted by BT and then pay another activation fee to another ISP to have
them re-sorted again. Save yourself the bother and just choose the right
ISP in the 1st place.


Virgin are a signatory to the Ofcom Migration Code of Practice. If they
refuse migration, remind them of it.

http://www.ofcom.org.uk/consumer_gui...m_cop/?a=87101

Under the code you cannot use an outstanding debt or existing contract
to refuse a migration.


I've just read your link, and it rules out one route I was
considering, namely using Virgin's service the way ADSL should be used
and waiting for them to throw me off for doing so. It says quite
clearly that one of the times they can refuse the code is if the
contract has already been terminated. I like the bit that insists that
customers must be informed of the reasons for any refusal and allowed
an appeal.

Thanks.

As for their service, 20GB a MONTH ffs! I've had half that out of a
flamin POTS modem..

They fully deserve to be used as a cheap connection method and then
dumped ASAP, I was just hoping to confer with someone else about it as
it's worth a little messing but not too much..

--
Dave Johnson -
  #5  
Old September 4th 04, 01:15 PM posted to uk.telecom.broadband
poster
external usenet poster
 
Posts: 1,542
Default Changing provider from Virgin Net

On 4 Sep 2004 in uk.telecom.broadband, "Douglas Payne" wrote:

they'll get their activation money somehow either through
increased subscription over a year or an activation fee.


or 'exit penalty' sometimes called an 'admin fee' :-) Peter
  #6  
Old September 4th 04, 01:42 PM posted to uk.telecom.broadband
Dave J
external usenet poster
 
Posts: 321
Default Changing provider from Virgin Net

In within
uk.telecom.broadband, 'poster' wrote:

On 4 Sep 2004 in uk.telecom.broadband, "Douglas Payne" wrote:

they'll get their activation money somehow either through
increased subscription over a year or an activation fee.


or 'exit penalty' sometimes called an 'admin fee' :-)


Which, according to their (virgin's) website, is not charged..

--
Dave Johnson -
 




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