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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Can you cancel a BB order?



 
 
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  #1  
Old September 11th 04, 09:03 AM posted to uk.telecom.broadband
Mutley
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Posts: 7
Default Can you cancel a BB order?

Can you cancel a Broadband order which is pending?

Thanks.


  #2  
Old September 11th 04, 09:22 AM posted to uk.telecom.broadband
Beck
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Posts: 180
Default Can you cancel a BB order?


"Mutley" wrote in message ...
Can you cancel a Broadband order which is pending?


Yes you can. Your contract does not start until your line is acitvated. Give
the company a ring to cancel it.


  #3  
Old September 11th 04, 10:45 AM posted to uk.telecom.broadband
Peter Crosland
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Posts: 167
Default Can you cancel a BB order?

Yes you can. Your contract does not start until your line is
acitvated. Give the company a ring to cancel it.


Quite wrong. Of course you can cancel but you have already contracted when
you place the order. They may charge you for any costs incurred by way of a
cancellation fee.


  #4  
Old September 11th 04, 10:55 AM posted to uk.telecom.broadband
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Posts: n/a
Default Can you cancel a BB order?

In article , Mutley wrote:
Can you cancel a Broadband order which is pending?


You can always cancel an order, but your ISP may charge various fees
according to their terms and conditions. If you cancel a "pending"
(which is an ISP-specific term so we don't know what it really means in
your case) order the ISP may pass on to you any charges that they have to
pay to BT for example if BT have already committed to installing the line.

You do have a statutory right to a cooling off period though (assuming
that you didn't visit your ISP and place the order face to face) under
the distance selling regulations. I don't remember the exact details,
but I think it is something like 5 or 7 working days.

Cheers,

Mark.
  #5  
Old September 11th 04, 10:57 AM posted to uk.telecom.broadband
Beck
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Posts: 180
Default Can you cancel a BB order?


"Peter Crosland" wrote in message
...
Yes you can. Your contract does not start until your line is
acitvated. Give the company a ring to cancel it.


Quite wrong. Of course you can cancel but you have already contracted when
you place the order. They may charge you for any costs incurred by way of a
cancellation fee.


I have to disagree. :-)


  #6  
Old September 11th 04, 02:00 PM posted to uk.telecom.broadband
Peter Crosland
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Posts: 167
Default Can you cancel a BB order?

Beck wrote:
"Peter Crosland" wrote in message
...
Yes you can. Your contract does not start until your line is
acitvated. Give the company a ring to cancel it.


Quite wrong. Of course you can cancel but you have already
contracted when you place the order. They may charge you for any
costs incurred by way of a cancellation fee.


I have to disagree. :-)


And on what legal basis do you say that? Once you have signed up for the
service then you are bound by the terms of the contract. There may be some
ISPs who will allow you to cancel but it is by no means common.

--
gee six jay en

Replace the words with the numbers to email me


  #7  
Old September 11th 04, 02:06 PM posted to uk.telecom.broadband
Beck
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Posts: 180
Default Can you cancel a BB order?


"Peter Crosland" wrote in message
...
Beck wrote:
"Peter Crosland" wrote in message
...
Yes you can. Your contract does not start until your line is
acitvated. Give the company a ring to cancel it.

Quite wrong. Of course you can cancel but you have already
contracted when you place the order. They may charge you for any
costs incurred by way of a cancellation fee.


I have to disagree. :-)


And on what legal basis do you say that? Once you have signed up for the
service then you are bound by the terms of the contract. There may be some
ISPs who will allow you to cancel but it is by no means common.


Right so anyone that places an order and fails the line test is contracted for
one year? No I don't think so.


  #8  
Old September 11th 04, 02:08 PM posted to uk.telecom.broadband
Peter Crosland
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Posts: 167
Default Can you cancel a BB order?

You do have a statutory right to a cooling off period though (assuming
that you didn't visit your ISP and place the order face to face) under
the distance selling regulations. I don't remember the exact details,
but I think it is something like 5 or 7 working days.


7 days is correct. But you are liable for any costs the ISP has incurred so
if they have already ordered the line actibvation by BT you are responsible
for reimbursing them.


  #9  
Old September 11th 04, 04:29 PM posted to uk.telecom.broadband
Peter Crosland
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Posts: 167
Default Can you cancel a BB order?

Right so anyone that places an order and fails the line test is
contracted for one year? No I don't think so.


You are being somewhat pedantic. An ISP would not agree the contract until
they had confirmation that the line would support ADSL.


  #10  
Old September 11th 04, 07:20 PM posted to uk.telecom.broadband
poster
external usenet poster
 
Posts: 1,542
Default Can you cancel a BB order?

On 11 Sep 2004 in uk.telecom.broadband, "Peter Crosland" wrote:

Once you have signed up for the service then you are bound by
the terms of the contract.


surely the "distance selling" cooling-off period applies until the
time that BT has activated the line. If you cancel before that it
would be a harsh ISP that charged much more than a tenner for them
handling an (automated) setup request and (perhaps manually) cease
of the order. If they charge more than that it would be good from
the general public's point of view to challenge them to show costs
or payments made to BT Wholesale, and get advice from the Trading
Standards people about the validity of admin charges. Peter M.
 




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