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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

NDO - Order accepted by NDO and placed on BT system



 
 
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  #1  
Old September 14th 04, 09:48 PM posted to uk.telecom.broadband
Lo Salt
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Posts: 1
Default NDO - Order accepted by NDO and placed on BT system

Hello,

1) I was wondering how long line tests take?

On the Order Status page it says "Order accepted by NDO and placed on BT
system"

This has been the same since Monday...
I phoned NDO and they said is should be live sometime on the 17th of this
month (Friday)

2) I also would like to find out if they take money for the first month on
the date again on the 17th of this month (Friday)


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  #2  
Old September 14th 04, 11:33 PM posted to uk.telecom.broadband
Simon Finnigan
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Posts: 48
Default NDO - Order accepted by NDO and placed on BT system

Lo Salt wrote:
Hello,

1) I was wondering how long line tests take?

On the Order Status page it says "Order accepted by NDO and placed on
BT system"

This has been the same since Monday...
I phoned NDO and they said is should be live sometime on the 17th of
this month (Friday)

2) I also would like to find out if they take money for the first
month on the date again on the 17th of this month (Friday)


I`d check with NDO themselves. I`m with them now - not too impressed with
their tech support (just been asked to return their modem, exactly as
supplied to me almost a year ago - so obviously the box, manual etc have
gone in the bin, so they can send me a new one. I don`t WANT a new one, I
bought one myself). Plus troubleshooiting the modem needed me insisting on
a BT engineer visit to confirm the line and filter are working fine, so the
modem was faulty. All the evidence pointed that way, but they didn`t make
the leap themselves.

Having said that, the connection is rock solid, VERY happy with it.

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