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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Order Tracking



 
 
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  #1  
Old September 16th 04, 10:51 AM posted to uk.telecom.broadband
Lo Salt
external usenet poster
 
Posts: 4
Default Order Tracking

Hi,

Is there a BT Order tracking website to track Broadband installation ?

Thanks.

--
Does a coffin have a lifetime guarantee?!


  #2  
Old September 16th 04, 11:44 AM posted to uk.telecom.broadband
DB.
external usenet poster
 
Posts: 32
Default Order Tracking

Lo Salt wrote:
Hi,

Is there a BT Order tracking website to track Broadband installation ?

Thanks.


I think you'll find this is it:
https://www.cs-server1.bt.com/hhway-... =YYYYYYYYYYY

- where the 'xxxs' are the a/c no. on your BT bill (2 letters, 8 digits)
and the 'yyys' your phone no. with area code

--
DB.


  #3  
Old September 16th 04, 12:26 PM posted to uk.telecom.broadband
Lo Salt
external usenet poster
 
Posts: 4
Default Order Tracking


"DB." wrote in message
...

I think you'll find this is it:

https://www.cs-server1.bt.com/hhway-...ary?CUSNUM=XXX
XXXXXXX&TELNUM=YYYYYYYYYYY

- where the 'xxxs' are the a/c no. on your BT bill (2 letters, 8 digits)
and the 'yyys' your phone no. with area code


Thanks


  #4  
Old September 16th 04, 04:50 PM posted to uk.telecom.broadband
Alex Heney
external usenet poster
 
Posts: 123
Default Order Tracking

On Thu, 16 Sep 2004 11:44:03 +0100, "DB."
wrote:

Lo Salt wrote:
Hi,

Is there a BT Order tracking website to track Broadband installation ?

Thanks.


I think you'll find this is it:
https://www.cs-server1.bt.com/hhway-... =YYYYYYYYYYY

- where the 'xxxs' are the a/c no. on your BT bill (2 letters, 8 digits)
and the 'yyys' your phone no. with area code


But it doesn't really track anything. Just gives you confirmation of
the date the order was placed, and what it consists of.

You only find out the activation date when they tell you your line is
now active (unless your ISP tells you before then - Plusnet didn't
tell me in advance).

  #5  
Old September 16th 04, 07:09 PM posted to uk.telecom.broadband
Paul Landregan
external usenet poster
 
Posts: 58
Default Order Tracking


"Alex Heney" wrote in message
...
On Thu, 16 Sep 2004 11:44:03 +0100, "DB."
wrote:

Lo Salt wrote:
Hi,

Is there a BT Order tracking website to track Broadband installation ?

Thanks.


I think you'll find this is it:
https://www.cs-server1.bt.com/hhway-... =YYYYYYYYYYY

- where the 'xxxs' are the a/c no. on your BT bill (2 letters, 8 digits)
and the 'yyys' your phone no. with area code


But it doesn't really track anything. Just gives you confirmation of
the date the order was placed, and what it consists of.

You only find out the activation date when they tell you your line is
now active (unless your ISP tells you before then - Plusnet didn't
tell me in advance).


I ordered on 6th, BT received it 7th. Still no service regrade. And that on
a BTBusiness line too. God help the poor home users out there.



  #6  
Old September 16th 04, 07:58 PM posted to uk.telecom.broadband
Michael Chare
external usenet poster
 
Posts: 53
Default Order Tracking

"Alex Heney" wrote in message
...
On Thu, 16 Sep 2004 11:44:03 +0100, "DB."

You only find out the activation date when they tell you your line is
now active (unless your ISP tells you before then - Plusnet didn't
tell me in advance).


The Pipex web site told me the scheduled activation date. In practice my line
was activated several days early which I found out by connecting an ADSL modem
to it.


Michael Chare



  #7  
Old September 16th 04, 09:45 PM posted to uk.telecom.broadband
Alex Heney
external usenet poster
 
Posts: 123
Default Order Tracking

On Thu, 16 Sep 2004 19:09:07 +0100, "Paul Landregan"
wrote:


"Alex Heney" wrote in message
.. .
On Thu, 16 Sep 2004 11:44:03 +0100, "DB."
wrote:

Lo Salt wrote:
Hi,

Is there a BT Order tracking website to track Broadband installation ?

Thanks.

I think you'll find this is it:
https://www.cs-server1.bt.com/hhway-... =YYYYYYYYYYY

- where the 'xxxs' are the a/c no. on your BT bill (2 letters, 8 digits)
and the 'yyys' your phone no. with area code


But it doesn't really track anything. Just gives you confirmation of
the date the order was placed, and what it consists of.

You only find out the activation date when they tell you your line is
now active (unless your ISP tells you before then - Plusnet didn't
tell me in advance).


I ordered on 6th, BT received it 7th. Still no service regrade. And that on
a BTBusiness line too. God help the poor home users out there.



Well I ordered mine on Saturday 4th, but of course it was not
submitted to BT until the 6th. My line was activated on Monday 13th.

I understand the problem that BT had where they "lost" a bunch of
orders for a few days mostly affected regrades rather than new
installations.

  #8  
Old September 17th 04, 08:58 AM posted to uk.telecom.broadband
MA
external usenet poster
 
Posts: 63
Default Order Tracking

Alex Heney wrote:
But it doesn't really track anything. Just gives you confirmation of
the date the order was placed, and what it consists of.

You only find out the activation date when they tell you your line is
now active (unless your ISP tells you before then - Plusnet didn't
tell me in advance).


you can see once BT have completed the order though, from that point, you
should be able to connect, if your ISP have added you to their
authentication server. BT completed mine 2 days early.


 




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