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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Home Choice - poor service

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Old November 22nd 04, 08:28 PM posted to uk.telecom.broadband
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Default Home Choice - poor service


My brother signed-up for Home Choice about 4 days ago. This morning, the
service stopped working. He was told the earliest day an Engineer can be
sent is Friday (i.e. in 4 days). Needless to say, he is not too happy with
their customer service.

Given that he only signed-up a few days ago, can he cancel the contract?.
There is nothing about a cooling-off period in their T&Cs.

Thanks for any advice/info.



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