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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

3 weeks of ADSL line activation, 1 engineer visit, 6 "line checks"



 
 
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  #1  
Old December 14th 04, 12:40 AM posted to uk.telecom.broadband
William MacLeod
external usenet poster
 
Posts: 9
Default 3 weeks of ADSL line activation, 1 engineer visit, 6 "line checks"

and still no broadband.

A friend signed up for a BT Yahoo 512k package, recieved a Voyager 502
router but the line doesn't appear to work.

A BT engineer came and plugged in his laptop and pronounced that the line
was OK - and it does appear to be. Voice calls are and always have been
OK. There's only one socket in the house and it has a filter. It's been
swapped out for another one.

The DSL light on the router stabilises which would suggest line sync. The
computer (Windows 98 PC) is connected via ethernet and displays the router
homepage perfectly.

The advanced diagnostics page on the router offers the following when we run
line tests;

Test your Ethernet Connection : PASS

Test ADSL synchronization (Sync) : PASS

Test Ethernet connection to ATM : PASS

Test ATM OAM segment ping : FAIL

Test ATM OAM end-to-end ping : FAIL

Router never actually completes the tests and needs a manual reset. BT sent
a second router out - exactly the same model of router, exactly the same
test result.

The symptems from a users point of view is that you get the page for logging
onto BT broadband - the username and password page on the router - enter in
the username and password - and it briefly flashes up "username and
password modified sucessfully" then returns you to the username and
password screen. Entering the default user -
has exactly the same result.

Anyone care to explain what's going on? More than 3 hours of talking to
BT's "technical support" (yes, I'll reboot the PC again....) has yielded
nothing apart from an identical router with identical problems and half a
dozen "line checks". There is supposed to be a call back person phoning on
Thursday...

Any ideas?

Regards

William MacLeod
  #2  
Old December 14th 04, 01:09 AM posted to uk.telecom.broadband
Alan LeHun
external usenet poster
 
Posts: 83
Default 3 weeks of ADSL line activation, 1 engineer visit, 6 "line checks"

In article , [email protected]
group.com says...

[]
Test ATM OAM segment ping : FAIL

[]

Any ideas?


What settings are shown on the 'PPP Configuration' page. Do you see a
setting that says something like "PPPoverATM"? What does the whole
setting say and what options are available?

--
Alan LeHun
  #3  
Old December 14th 04, 04:15 AM posted to uk.telecom.broadband
Gee
external usenet poster
 
Posts: 172
Default 3 weeks of ADSL line activation, 1 engineer visit, 6 "line checks"


"William MacLeod" wrote in message
...
and still no broadband.

A friend signed up for a BT Yahoo 512k package, recieved a Voyager 502
router but the line doesn't appear to work.


Pls see thread called "BT Broadband loses webpage access" for more
suggestions. Its possibly Voyager.Get them to send you different router.


  #4  
Old December 14th 04, 05:34 AM posted to uk.telecom.broadband
William MacLeod
external usenet poster
 
Posts: 9
Default 3 weeks of ADSL line activation, 1 engineer visit, 6 "line checks"

Alan LeHun wrote:

What settings are shown on the 'PPP Configuration' page. Do you see a
setting that says something like "PPPoverATM"? What does the whole
setting say and what options are available?


Hi Alan,

The relevant PPP information:

PPP Interface: ppp-0
ATM VC: aal5-0
Protocol: PPPoA
Default Route: Enable
Status: Start
MTU: 1500
Inactivity TimeOut(mins): Never TimeOut
Security Protocol: CHAP
Login Name: (correct, confirmed with BT)
Password: password (also confirmed)

Anything out of the ordinary you see there?

Thanks

Regards

William MacLeod
  #5  
Old December 14th 04, 05:37 AM posted to uk.telecom.broadband
William MacLeod
external usenet poster
 
Posts: 9
Default 3 weeks of ADSL line activation, 1 engineer visit, 6 "line checks"

Gee wrote:

Pls see thread called "BT Broadband loses webpage access" for more
suggestions. Its possibly Voyager.Get them to send you different router.


Hi Gee,

Thanks for your suggestion, but I don't know - there's now been two seperate
Voyager 205 routers and neither of the have worked for any length of time,
not even a single web page so I'm not sure we're dealing with the same
issue here - the users in the thread you refer to were finding their
connection dying - it would certainly appear that these routers may not be
of the highest quality....

Regards

William MacLeod
  #6  
Old December 14th 04, 06:51 AM posted to uk.telecom.broadband
ZZzz
external usenet poster
 
Posts: 6
Default 3 weeks of ADSL line activation, 1 engineer visit, 6 "line checks"


"William MacLeod" wrote in message
...
Alan LeHun wrote:

[snip]
Hi Alan,

The relevant PPP information:

PPP Interface: ppp-0
ATM VC: aal5-0
Protocol: PPPoA
Default Route: Enable
Status: Start
MTU: 1500
Inactivity TimeOut(mins): Never TimeOut
Security Protocol: CHAP
Login Name: (correct, confirmed with BT)
Password: password (also confirmed)

Anything out of the ordinary you see there?

Thanks

Regards

William MacLeod


The setting you need are VPI=0 VCI=38

ZZzz


  #7  
Old December 14th 04, 06:45 PM posted to uk.telecom.broadband
William MacLeod
external usenet poster
 
Posts: 9
Default 3 weeks of ADSL line activation, 1 engineer visit, 6 "line checks"

ZZzz wrote:

The setting you need are VPI=0 VCI=38


These are set in the appropriate place.

Regards

William MacLeod
  #8  
Old December 15th 04, 09:49 AM posted to uk.telecom.broadband
evangelical_bob
external usenet poster
 
Posts: 37
Default 3 weeks of ADSL line activation, 1 engineer visit, 6 "line checks"

Is it working yet?
Are you using DHCP in the router? Is your computer IP set for dynamic
too?
If the BT man can pick up a sync then the line appears good - did he
actually browse the web?

  #9  
Old December 15th 04, 11:20 AM posted to uk.telecom.broadband
Thanatos
external usenet poster
 
Posts: 10
Default 3 weeks of ADSL line activation, 1 engineer visit, 6 "line checks"

Hi

"William MacLeod" wrote in message
...
Alan LeHun wrote:

What settings are shown on the 'PPP Configuration' page. Do you see a
setting that says something like "PPPoverATM"? What does the whole
setting say and what options are available?


Hi Alan,

The relevant PPP information:

PPP Interface: ppp-0
ATM VC: aal5-0
Protocol: PPPoA
Default Route: Enable
Status: Start
MTU: 1500
Inactivity TimeOut(mins): Never TimeOut
Security Protocol: CHAP
Login Name: (correct, confirmed with BT)


When I used BT the username was somthing like



The hg bit was important



  #10  
Old December 15th 04, 12:52 PM posted to uk.telecom.broadband
Anton G˙sen
external usenet poster
 
Posts: 99
Default 3 weeks of ADSL line activation, 1 engineer visit, 6 "line checks"

Have you tried logging on with the user name [email protected]_domain (no
password)?

If you get sync then you should be able to browse to one site which is
www.bt.net/digitaldemo
 




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