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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Newbie broadband problems



 
 
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  #1  
Old February 2nd 05, 08:15 PM posted to uk.telecom.broadband
R D S
external usenet poster
 
Posts: 30
Default Newbie broadband problems

Hi,
Ordered broadband on Monday with V21 expecting 7-10 days wait, today my
account had been changed to ADSL and said active, dial up wouldn't work.
Got modem today and cannot connect, ive installed the software, apparently
there is no dial tone, the modem has power but the link led isn't
illuminated.
Have V21 got it wrong, the order seemed to go through very quick, is there
some way I can test my line?
Any input appreciated.
Rick



  #2  
Old February 2nd 05, 08:54 PM posted to uk.telecom.broadband
R D S
external usenet poster
 
Posts: 30
Default Newbie broadband problems


"Steve" wrote in message
...

"R D S" wrote in message
...
Hi,
Ordered broadband on Monday with V21 expecting 7-10 days wait, today my
account had been changed to ADSL and said active, dial up wouldn't work.
Got modem today and cannot connect, ive installed the software,

apparently
there is no dial tone, the modem has power but the link led isn't
illuminated.
Have V21 got it wrong, the order seemed to go through very quick, is

there
some way I can test my line?
Any input appreciated.
Rick




Sounds like BT haven't yet changed the line, call them and ask - you may
just get an answer.

Steve


Yup tried that, seems they only operate between 8am-8pm, I will try again
tomorrow.

Rick


  #3  
Old February 2nd 05, 08:54 PM posted to uk.telecom.broadband
Steve
external usenet poster
 
Posts: 3
Default Newbie broadband problems


"R D S" wrote in message
...
Hi,
Ordered broadband on Monday with V21 expecting 7-10 days wait, today my
account had been changed to ADSL and said active, dial up wouldn't work.
Got modem today and cannot connect, ive installed the software, apparently
there is no dial tone, the modem has power but the link led isn't
illuminated.
Have V21 got it wrong, the order seemed to go through very quick, is there
some way I can test my line?
Any input appreciated.
Rick




Sounds like BT haven't yet changed the line, call them and ask - you may
just get an answer.

Steve


  #4  
Old February 2nd 05, 09:08 PM posted to uk.telecom.broadband
DB.
external usenet poster
 
Posts: 32
Default Newbie broadband problems

R D S wrote:
Hi,
Ordered broadband on Monday with V21 expecting 7-10 days wait, today
my account had been changed to ADSL and said active, dial up wouldn't
work. Got modem today and cannot connect, ive installed the software,
apparently there is no dial tone, the modem has power but the link
led isn't illuminated.
Have V21 got it wrong, the order seemed to go through very quick, is
there some way I can test my line?
Any input appreciated.
Rick



You may find this useful in determining what progress is being made:
https://www.cs-server1.bt.com/hhway-... =YYYYYYYYYYY

- where the 'xxxs' are the a/c no. on your BT bill (2 letters, 8 digits)
and the 'yyys' your phone no. with area code.

Then click on the order no., and you'll get another screen of info.

--
DB.


  #5  
Old February 3rd 05, 08:19 PM posted to uk.telecom.broadband
R D S
external usenet poster
 
Posts: 30
Default Newbie broadband problems


"R D S" wrote in message
...
Hi,
Ordered broadband on Monday with V21 expecting 7-10 days wait, today my
account had been changed to ADSL and said active, dial up wouldn't work.
Got modem today and cannot connect, ive installed the software, apparently
there is no dial tone, the modem has power but the link led isn't
illuminated.
Have V21 got it wrong, the order seemed to go through very quick, is there
some way I can test my line?
Any input appreciated.
Rick


Phoned BT and they had no record of any order being placed, today V21
admitted their mistake and have resubmitted the order and in the meantime
turned my dialup back on.
Oh hum.





  #6  
Old February 4th 05, 11:52 PM posted to uk.telecom.broadband
Peter M
external usenet poster
 
Posts: 1,496
Default Newbie broadband problems

On 2 Feb 2005 in uk.telecom.broadband, "DB." wrote:

You may find this useful in determining what progress is being made:
https://www.cs-server1.bt.com/hhway-...xxxxxxxxxxxxxx
- where the 'xxxs' are the a/c no. on your BT bill (2 letters, 8 digits)
and the 'yyys' your phone no. with area code.


That stopped working a little while ago (weeks, I think), unfortunately.

--
runbox.com - 1000 MB of mail storage and 100 MB for files...
30 day free trial... http://web.vfm-deals.com/runbox/
 




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