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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

NTL cutbacks



 
 
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Old February 12th 05, 07:43 PM posted to uk.telecom.broadband
Beck
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Posts: 237
Default NTL cutbacks

Found this on another group.

Cable Forum has received information tonight from an ntl insider and
other reliable sources that major budget cutbacks have been planned.
Urgent conference calls have taken place earlier today and the following
cutbacks in service have now been planned..

Only Network Masters/Outages affecting more than 30 telco subs are to be
attended out of hours.
Power Outages will be attended until 11pm, then cab will have to run on
batteries until 8am.
No CATV/BB Outages to be attended out-of-hours.
No Service Refferals to be attended out-of-hours.
No Preventative Maintenance, only fire-fighting.
No "Network" Upgrades.
No Overtime.
These cuts in service have been said to 'enhance the balance sheet'.
These cutbacks are believed to cause a major impact on service levels
for all customers. An internal source has summed it up by stating:-

"Thanks for choosing ntl, best hope your BB / telephone doesn't break at
4:01PM on a Friday. Good Luck"

http://www.cableforum.co.uk/article/...-for-customers




 




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