A Broadband and ADSL forum. BroadbanterBanter

Welcome to BroadbanterBanter.

You are currently viewing as a guest which gives you limited access to view most discussions and other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today.

Go Back   Home » BroadbanterBanter forum » Newsgroup Discussions » uk.telecom.broadband (UK broadband)
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

PN Fair Usage and Access Logs



 
 
Thread Tools Display Modes
  #1  
Old February 15th 05, 08:15 AM posted to uk.telecom.broadband
EC
external usenet poster
 
Posts: 1
Default PN Fair Usage and Access Logs

On the subject of fair usage and actually how much data has been used
by a user I was wondering if anyone knows, or if a plusnet spokesman
would like to comment, on how long access/ip logs are kept by the
company before being recycled?

  #2  
Old February 15th 05, 10:22 AM posted to uk.telecom.broadband
F
external usenet poster
 
Posts: 15
Default PN Fair Usage and Access Logs

"EC" wrote in
oups.com:

On the subject of fair usage and actually how much data has been used
by a user I was wondering if anyone knows, or if a plusnet spokesman
would like to comment, on how long access/ip logs are kept by the
company before being recycled?


I am concerned that Force 9 (Plusnet) are reporting data transfer in excess
of what the software meter on my PC reports so I asked for last month's
figures to ennable me to undertake a day-by-day comparison. Unfortunately
they tell me that only overall figures are available for the last three
months and that 'we are not currently able to drill down into previous
months daily figures and currently we are only able to show the total
overall figure'.

--
F

Beware spamtrap - remove the negative
  #3  
Old February 15th 05, 03:46 PM posted to uk.telecom.broadband
PlusNet Support Team
external usenet poster
 
Posts: 353
Default PN Fair Usage and Access Logs

On 15 Feb 2005 00:15:33 -0800, EC wrote:

On the subject of fair usage and actually how much data has been used
by a user I was wondering if anyone knows, or if a plusnet spokesman
would like to comment, on how long access/ip logs are kept by the
company before being recycled?


Hi,

The RADIUS logs we have are kept accessible on your account for several
months, these show us when you connect and disconnect. We do archive logs
from time to time as the databases can get very large, and these archives
will go back for years.

Regarding the View My Usage data, on the portal and internally we can see
the figures on a daily basis for the current month, and monthly for the
last three months. Further back than this is stored but other than a
direct query by one of our database administrators we have no interface to
view these. It has been suggested that we provide more information for our
customers on this and the View My Broadband Tool is currently in the
stages of being re-written.

With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
  #4  
Old February 15th 05, 09:07 PM posted to uk.telecom.broadband
Carl
external usenet poster
 
Posts: 40
Default PN Fair Usage and Access Logs


"PlusNet Support Team" wrote in message
news
The RADIUS logs we have are kept accessible on your account for several
months, these show us when you connect and disconnect. We do archive logs
from time to time as the databases can get very large, and these archives
will go back for years.


Dave,

In line with the principles of the DPA, you should only retain data for as
long as there is a business requirement to do so. I cant see what purpose
there is to hold this data for years. It's not likely to be for taxation
purposes either.

Do you have any information in public concerning your data protection
policy?

Thanks

Carl


  #5  
Old February 15th 05, 10:09 PM posted to uk.telecom.broadband
Bob Eager
external usenet poster
 
Posts: 2,472
Default PN Fair Usage and Access Logs

On Tue, 15 Feb 2005 21:07:47 UTC, "Carl"
wrote:

"PlusNet Support Team" wrote in message
news
The RADIUS logs we have are kept accessible on your account for several
months, these show us when you connect and disconnect. We do archive logs
from time to time as the databases can get very large, and these archives
will go back for years.


In line with the principles of the DPA, you should only retain data for as
long as there is a business requirement to do so. I cant see what purpose
there is to hold this data for years. It's not likely to be for taxation
purposes either.


Unless it's an exemption for the purposes of RIPA? Don't know if such
exists, but...

  #6  
Old February 15th 05, 11:51 PM posted to uk.telecom.broadband
Carl
external usenet poster
 
Posts: 40
Default PN Fair Usage and Access Logs


"Bob Eager" wrote in message
...

Unless it's an exemption for the purposes of RIPA? Don't know if such
exists, but...


Not as far as i know. I was under the impression RIPA was similar to the DPA
in the sense that data can only be retained for legitimate purposes covered
by the principals of the DPA. RIPA is just another was of law enforcement
bodies accesing the data (as opposed to S29 requests or court orders).

I shall endeavour to find out tomorrow.

Rgds

Carl


  #7  
Old February 16th 05, 10:30 AM posted to uk.telecom.broadband
[email protected]_skip.invalid
external usenet poster
 
Posts: 10
Default PN Fair Usage and Access Logs

On 15 Feb 2005 22:09:59 GMT, "Bob Eager" wrote:

On Tue, 15 Feb 2005 21:07:47 UTC, "Carl"
wrote:

"PlusNet Support Team" wrote in message
news
The RADIUS logs we have are kept accessible on your account for several
months, these show us when you connect and disconnect. We do archive logs
from time to time as the databases can get very large, and these archives
will go back for years.


In line with the principles of the DPA, you should only retain data for as
long as there is a business requirement to do so. I cant see what purpose
there is to hold this data for years. It's not likely to be for taxation
purposes either.


Unless it's an exemption for the purposes of RIPA? Don't know if such
exists, but...


If it was for RIPA he shouldn't tell you, since he's told you it isn't
for RIPA, unless he's he shouldn't have told you!

--
astro
  #8  
Old February 16th 05, 12:15 PM posted to uk.telecom.broadband
Andy Furniss
external usenet poster
 
Posts: 56
Default PN Fair Usage and Access Logs

F wrote:

"EC" wrote in
oups.com:

On the subject of fair usage and actually how much data has been used
by a user I was wondering if anyone knows, or if a plusnet spokesman
would like to comment, on how long access/ip logs are kept by the
company before being recycled?


I am concerned that Force 9 (Plusnet) are reporting data transfer in
excess of what the software meter on my PC reports so I asked for last
month's figures to ennable me to undertake a day-by-day comparison.
Unfortunately they tell me that only overall figures are available for the
last three months and that 'we are not currently able to drill down into
previous months daily figures and currently we are only able to show the
total overall figure'.


How much is is out and how do you connect?

I ask because if you use a modem/router box or have a firewall then what
actually makes it to your software meter may be less than what comes down
your line.

I drop about 300KB/day with a truly dynamic Pipex IP address, the highest
I've seen is 12 meg in a day.

Andy.

  #9  
Old February 16th 05, 01:57 PM posted to uk.telecom.broadband
Peter M
external usenet poster
 
Posts: 1,496
Default PN Fair Usage and Access Logs

On 15 Feb 2005, "Carl" wrote:

I cant see what purpose there is to hold this data for years.


I cannot see the data being especially detailed for it to represent anything
to lose sleep over, and since Plus.Net has accounting for usage, can see they
may need to keep it, in line with paperwork for business, being needed for up
to 7 years. If they were asked why one month some user (on a capped a/c) had
a higher bill, they may need to be able to answer that, but as to which IPs a
user connected to, I don't believe that level of detail would be kept, nor do
I believe it would even have been recorded... Peter M.

--
Try a commercial news service - from 50 MB/day (once-only fee of $4.95)
up to 1500 MB/day for 6 months $99.95, 600 GB over 6 months $149.75
with many options in between... http://tinyurl.com/3rjw4
  #10  
Old February 16th 05, 03:10 PM posted to uk.telecom.broadband
PlusNet Support Team
external usenet poster
 
Posts: 353
Default PN Fair Usage and Access Logs

On Wed, 16 Feb 2005 13:57:18 +0000, Peter M wrote:

On 15 Feb 2005, "Carl" wrote:

I cant see what purpose there is to hold this data for years.


I cannot see the data being especially detailed for it to represent
anything
to lose sleep over, and since Plus.Net has accounting for usage, can see
they
may need to keep it, in line with paperwork for business, being needed
for up
to 7 years. If they were asked why one month some user (on a capped
a/c) had
a higher bill, they may need to be able to answer that, but as to which
IPs a
user connected to, I don't believe that level of detail would be kept,
nor do
I believe it would even have been recorded... Peter M.


Hi,

No we don't record what IP's or websites or whatever you haev visited at
all (except the apache logs for our portals for example). The RADIUS logs
are kept as you say in line with all paperwork and so that if there is any
queries we can deal with them.

With Regards,

Dave,
--
| Dave Tomlinson Broadband Solutions For
| Customer Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----
 




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Moving from BT considering Plus.Net but what is fair use download limit? John Perry uk.telecom.broadband (UK broadband) 15 February 14th 05 04:36 PM
Fair use policy - Demon? Carl uk.telecom.broadband (UK broadband) 6 November 24th 04 09:40 PM
Windows NT logon Applcation - Zonealarm logs Dan uk.telecom.broadband (UK broadband) 6 August 30th 04 02:43 PM
unable to access microsoft outlook web access via bt broadband Angus C uk.telecom.broadband (UK broadband) 2 February 14th 04 09:29 PM
Netgear DG834 v. DG814 Logs Les Desser uk.telecom.broadband (UK broadband) 3 December 29th 03 10:30 AM


All times are GMT +1. The time now is 03:33 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.Content Relevant URLs by vBSEO 2.4.0
Copyright 2004-2019 BroadbanterBanter.
The comments are property of their posters.