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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Tiscali nightmare *help*



 
 
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  #1  
Old February 22nd 05, 06:39 PM posted to uk.telecom.broadband
Scooter
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Posts: 13
Default Tiscali nightmare *help*

A friend of mine joined Tiscali 15months ago. about 3 months ago he got a
letter from them telling him something was wrong with his account and a bill
for 119. It seems they couldnt get the money from his account but waited
for over a year before doing anything. Due to the terms and conditions the
account should have been suspended after 30 days. Will I have to pay all
this back money all at once. They are extremely unhelpfull and keep telling
him to e-mail people..But he cant due to his account being suspended. They
also wont remove the ADSL from his line and say they can even charge him for
this while its being sorted out. Anyone have any ideas what he can do.

Thanks


  #2  
Old February 22nd 05, 07:41 PM posted to uk.telecom.broadband
Peter Crosland
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Posts: 1,463
Default Tiscali nightmare *help*

Send a letter to them by recorded delivery setting out in calm terms what
has happened. Address it to the MD and mark the envelope Private &
Confidential.

--
Peter Crosland


  #3  
Old February 22nd 05, 08:50 PM posted to uk.telecom.broadband
Colin Wilson
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Posts: 850
Default Tiscali nightmare *help*

A friend of mine joined Tiscali 15months ago. about 3 months ago he got a
letter from them telling him something was wrong with his account and a bill
for 119 snip


Try uk.legal if all else fails - it seems wrong that they can suspend his
account yet still claim to be able to charge for use of their service -
they`re not providing one !

If he had the service until recently, they _are_ allowed to charge him
for the use he`s had - and IIRC can do so up to six years after the debt
was last acknowledged, but it would seem unreasonable to demand payment
all at once for an error caused by their systems.

--
Please add "[newsgroup]" in the subject of any personal replies via email
--- My new email address has "ngspamtrap" & @btinternet.com in it ;-) ---
  #4  
Old February 22nd 05, 09:55 PM posted to uk.telecom.broadband
kim
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Posts: 273
Default Tiscali nightmare *help*

"Colin Wilson" wrote in message
t...
A friend of mine joined Tiscali 15months ago. about 3 months ago he got a
letter from them telling him something was wrong with his account and a
bill
for 119 snip


Try uk.legal if all else fails - it seems wrong that they can suspend his
account yet still claim to be able to charge for use of their service -
they`re not providing one !

If he had the service until recently, they _are_ allowed to charge him
for the use he`s had - and IIRC can do so up to six years after the debt
was last acknowledged, but it would seem unreasonable to demand payment
all at once for an error caused by their systems.

East Midlands Electricity did it to me once. They failed to bill me for over
a year then demanded payment in one lump sum. They even accused me of
denying access to their meter reader which is impossible as all 150
properties here share a communal meter shed.

(kim)


  #5  
Old February 22nd 05, 11:15 PM posted to uk.telecom.broadband
PeeGee
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Posts: 311
Default Tiscali nightmare *help*

On Tue, 22 Feb 2005 19:41:33 -0000, "Peter Crosland"
wrote:

Send a letter to them by recorded delivery setting out in calm terms what
has happened. Address it to the MD and mark the envelope Private &
Confidential.


Better to mark it Personal and Confidential.

PeeGee
--
The reply address is a spam trap. If you need to reply directly, put the UK where it should be - first.
  #6  
Old February 23rd 05, 01:29 AM posted to uk.telecom.broadband
Flying Rat
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Posts: 240
Default Tiscali nightmare *help*

In article , says...
Not that it will do any good Peter, Tiscali UK is the company that
was once called Localtel can't think of the ISP side of the companies
name it then became something else before being acquired by Tiscali

screaming.net

It then went to Worldonline before Tiscali bought it

FR
  #7  
Old February 23rd 05, 07:51 AM posted to uk.telecom.broadband
Peter Crosland
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Posts: 1,463
Default Tiscali nightmare *help*

Good point.

Peter Crosland


  #8  
Old February 23rd 05, 09:02 AM posted to uk.telecom.broadband
Scooter
external usenet poster
 
Posts: 13
Default Tiscali nightmare *help*

Your mate might want to ask Tiscali to cancel his account, to
avoid paying for something he can't use and then sign up with
another provider, but I can imagine them not being keen to supply
a MAC


They wont cancel his account. He tried that but has to write to the Customer
Services manager and wait to see what she says... Could be up to 6 weeks for
a reply he was told


  #9  
Old February 24th 05, 10:03 AM posted to uk.telecom.broadband
JJ
external usenet poster
 
Posts: 1
Default Tiscali nightmare *help*

1) If a service was provided and used during this period Tiscali are
entitled to payment in full. I don't know the Tiscali terms and conditions
but I suspect they merely reserve the right to cancel an account once it has
become 30 days in arrears. They have chosen not to exercise that right but
to continue to supply the service.

2) If you or your friend were using Tiscali's service one of you should have
been aware that you were not paying during this period for something that
you knew you ought to have been paying. Tiscali entered into a contract
with you or your friend to supply a service which you or your friend agreed
to pay for. That places some obligation on you or your friend to see that
the service has been paid for. The mistake seems to be at Tiscali's end but
they will claim that you should have been aware that they appeared not to be
collecting the money and should have brought this to their attention. Write
to them to see if you can agree a schedule for repayment. They'll probably
agree to this but be polite about it; they have a right to immediate
payment in full and most magistrates court would uphold that right.

3) There is only one way it could be argued that the bill should not be paid
and that is if the service wasn't being used at all during this period. If
you or your friend can say that you were aware that you were not paying for
the service but that you believed Tiscali had withdrawn the service and so
made no attempt to use it then you have a chance. But don't say that if its
not true. Tiscali's records will demonstrate if the line / account was
used.

4) Your biggest concern ought not to be the bill; that's going to be paid,
one way or another. No, your real concern should be the ADSL line. That's
why I suggest that you are conciliatory, rather than antagonistic, in your
dealings with their Customer Relations people.

JJ



"Scooter" wrote in message
...
A friend of mine joined Tiscali 15months ago. about 3 months ago he got a
letter from them telling him something was wrong with his account and a
bill for 119. It seems they couldnt get the money from his account but
waited for over a year before doing anything. Due to the terms and
conditions the account should have been suspended after 30 days. Will I
have to pay all this back money all at once. They are extremely unhelpfull
and keep telling him to e-mail people..But he cant due to his account being
suspended. They also wont remove the ADSL from his line and say they can
even charge him for this while its being sorted out. Anyone have any ideas
what he can do.

Thanks



 




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