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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Broadband problems....Any suggestion on this issue?



 
 
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  #1  
Old February 25th 05, 11:08 PM posted to uk.telecom.broadband
Phil Thompson
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Posts: 519
Default Broadband problems....Any suggestion on this issue?

On Fri, 25 Feb 2005 21:30:00 +0000, guv wrote:

The socket which I use is an official ADSL box, that has 2
ports on it, though I have only ever used the phone socket using a
filter in this box. (The other is the same type as the modem itself -
though Ive never used it.) That socket is the first point of entry to
the house.)


if this is a filtered faceplate the ADSL should only be on the RJ45
socket and the BT type socket should be filtered. If the modem worked
plugged into the BT type socket you must have a very strong signal
that can get through the voice port of the filter !

Are you saying a phone won't work plugged into the BT type socket on
the filtered faceplate ?

if you unplug the lower half of the filtered faceplate the test socket
revealed at the back is direct to the line - does the phone work there
? if not report a voice fault on 151

Phil
  #2  
Old February 26th 05, 12:26 AM posted to uk.telecom.broadband
kraftee
external usenet poster
 
Posts: 1,069
Default Broadband problems....Any suggestion on this issue?

guv wrote:
I have uploaded a couple of pics so you can see:
http://www.7of9.co.uk/phone/phone.htm

The first one you can see the 2 ports on the socket plate. The one on
the left is where the ADSL line is now connected. On the right is the
phone line. You will see on the photo below, that same socket with the
filter plugged in. Ignore the fact the modem isnt connected to the
filter (as I am online as I type) - normally it is plugged into the
empty filter socket and the second port is empty. Hope that makes
sense!


You shouldn't be using the plugin filter with that faceplate & very much
doubt that it ever worked that way.

The top picture is correct (nice to see you're still using the good old
stingray/frog) the one below will not work with the ADSL plugged into your
extra filter as the ADSL signal is being filtered out by the faceplate
filter & so will not be present on the ADSL port of the plug in.....

As for any problems with normal extensions, they would have been connected
to the back of the faceplate filter vis IDC connectors & so would be easy to
disconnect (just pull them out/off) BUT if it was a dedicated digital
extesnion (with a RJ11 socket) BT are supoposed to maintain them & this
would have plugged into the RJ45 on the frontof the faceplate (the one on
the left).

Hope this clears things up for you...


  #3  
Old February 26th 05, 02:45 AM posted to uk.telecom.broadband
Alex Heney
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Posts: 1,607
Default Broadband problems....Any suggestion on this issue?

On Sat, 26 Feb 2005 00:32:35 +0000, guv wrote:

On Fri, 25 Feb 2005 23:26:19 -0000, "kraftee" [email protected]&
die.com wrote:

As for any problems with normal extensions, they would have been connected
to the back of the faceplate filter vis IDC connectors & so would be easy to
disconnect (just pull them out/off) BUT if it was a dedicated digital
extesnion (with a RJ11 socket) BT are supoposed to maintain them & this
would have plugged into the RJ45 on the frontof the faceplate (the one on
the left).


OK. I decided to take the cover off to investigate. The engineer
certainly has disconnected the outgoing cable from this socket - so
its at least cleared that bit up!

I was hoping I was just going to be able to simply plug something back
in and avoid him coming back, but the cable has just been cut with
lots of lose telephone wires dangling! Cant even see where they would
even have been connected inside the socket itself!

The only thing connected to that socket, is 2 thin cables - the rest
in and out are not connected.


That is all that are normally connected.

If you look at the back of the faceplate when you take it out, you
will see a block containing three slots. That is where the extension
wires plug in.

Oddly, although only two of the wires from outside are connected, you
will need three of the (probably) four wires in the extension cable
connected to that socket, and the connector slots are probably
numbered 2,3,5

If the wires in the extension cable are standard colouring, you should
use the blue wire with white rings in slot 2, the Orange wire with
white rings in slot 3, and the white with blue rings in slot 5.

BUT - you MUST use the right tool, not something like a screwdriver,
or you are likely to break the connector. This is called a Krone
tool. You can get cheap plastic versions, suitable for a few uses only
at most DIY stores.

ALSO - he disconnected the extension because THRE IS A PROBLEM. If you
just reconnect, the odds are you will go back to the broken situation
you had before he came.

If that is a problem in the wiring, then you will need to replace
that. If it is a problem in one of the devices, that is easier to deal
with.
--
Alex Heney, Global Villager
Shift key? this keyboard is an automatic!

To reply by email, my address is alexATheneyDOTplusDOTcom
 




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