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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

ZEN authentication problems

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Old March 16th 05, 12:16 PM posted to uk.telecom.broadband
Flying Rat
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Posts: 240
Default ZEN authentication problems

In article , Peter says...
The previous ISP didn't acknowledge requests to get off the line (they
are in a total mess as far as I can tell), so I did it by asking BT to
change the phone number! Perhaps this is a part of the problem; the
previous ISP still "owning" a part of the line to Zen?

it doesn't work like that. Merely changine the number doesn't change the
physical wiring, and that's what the ADSL service is tied to.

For a clean line without ADSL you would have needed a complete
installation of another physical line into the house. I would think the
previous supplier has still got their hooks into your phone line and
that needs to be removed. Contact Zen again and get them to escalate it
with BT.


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