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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

BT ClosedWorld



 
 
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  #1  
Old March 20th 05, 06:25 AM posted to uk.telecom.broadband
Informer
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Posts: 50
Default BT ClosedWorld

Report it as an ADSL line fault to BT residential faults. They will send
someone out with a laptop to try the connection on a test account.


"David McDonald" wrote in message
...
My friend has a strange problem with BT Broadband (residential)

It seem she can connect to the internet before 8am, but then up to 5pm she
looses connection, with it then to return to normal after 5pm [Mon-Fri]



  #2  
Old March 20th 05, 12:39 PM posted to uk.telecom.broadband
kraftee
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Posts: 1,069
Default BT ClosedWorld

informer wrote:
Report it as an ADSL line fault to BT residential faults. They will
send someone out with a laptop to try the connection on a test
account.


No they won't, if they are clued up then they'll tell them to report the
problem to their ISP & if they're not all that will probably happen is that
a CAL trained engineer will turn up, check the dial tone & then charge for
the priviledge....

All ADSL faults have to be raised with the ISP & it's the ISP who should
escalate them onto BT...


  #3  
Old March 20th 05, 09:45 PM posted to uk.telecom.broadband
Stephen Wray
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Posts: 13
Default BT ClosedWorld


"kraftee" [email protected]& die.com wrote in message
...
informer wrote:
Report it as an ADSL line fault to BT residential faults. They will
send someone out with a laptop to try the connection on a test
account.


No they won't, if they are clued up then they'll tell them to report the
problem to their ISP & if they're not all that will probably happen is

that
a CAL trained engineer will turn up, check the dial tone & then charge for
the priviledge....

All ADSL faults have to be raised with the ISP & it's the ISP who should
escalate them onto BT...


Actually as its BT Broadband then the fault desk is 151.

Regards
Stephen


 




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