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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

ADSL connectivity problem



 
 
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  #1  
Old March 23rd 05, 12:25 PM posted to uk.telecom.broadband
Nel
external usenet poster
 
Posts: 6
Default ADSL connectivity problem

My sister signed up for Pipex's 250KB service at 14.99/month.

According to BT's website her phone is capable of 1MB. However, their
Speedtouch modem keeps losing it's connection - usually after 10-20mins of
use. It'll reconnect after a couple of attempts but this is continuous and
I'm usually required to turn up every other day to check it out due to their
ineptness!!

Is there anything that BT or the ISP can do to improve the quality of the
connection? (increase line gain etc?)

TIA


  #2  
Old March 23rd 05, 12:57 PM posted to uk.telecom.broadband
Paul D.Smith
external usenet poster
 
Posts: 287
Default ADSL connectivity problem

"Nel" wrote in message ...
My sister signed up for Pipex's 250KB service at 14.99/month.

According to BT's website her phone is capable of 1MB. However, their
Speedtouch modem keeps losing it's connection - usually after 10-20mins of
use. It'll reconnect after a couple of attempts but this is continuous

and
I'm usually required to turn up every other day to check it out due to

their
ineptness!!

Is there anything that BT or the ISP can do to improve the quality of the
connection? (increase line gain etc?)

TIA

I presume you've checked the obvious that all phones, non-ADSL modems, Sky
boxes etc. connected to the phone line have been fitted with filters?

Paul DS.


  #3  
Old March 23rd 05, 02:39 PM posted to uk.telecom.broadband
Roger
external usenet poster
 
Posts: 15
Default ADSL connectivity problem

How far is her modem from the BT master socket?

Roger

"Nel" wrote in message ...
My sister signed up for Pipex's 250KB service at 14.99/month.

According to BT's website her phone is capable of 1MB. However, their
Speedtouch modem keeps losing it's connection - usually after 10-20mins of
use. It'll reconnect after a couple of attempts but this is continuous
and
I'm usually required to turn up every other day to check it out due to
their
ineptness!!

Is there anything that BT or the ISP can do to improve the quality of the
connection? (increase line gain etc?)

TIA




  #4  
Old March 23rd 05, 03:13 PM posted to uk.telecom.broadband
Nel
external usenet poster
 
Posts: 6
Default ADSL connectivity problem



"Nel" wrote in message

...
My sister signed up for Pipex's 250KB service at 14.99/month.

According to BT's website her phone is capable of 1MB. However, their
Speedtouch modem keeps losing it's connection - usually after 10-20mins

of
use. It'll reconnect after a couple of attempts but this is continuous
and
I'm usually required to turn up every other day to check it out due to
their
ineptness!!

Is there anything that BT or the ISP can do to improve the quality of

the
connection? (increase line gain etc?)


How far is her modem from the BT master socket?

Roger

There are 2 phone points in the house, both fitted with the 2 filters
supplied by Pipex. The PC is literally a couple of feet away from one of
the points and so no extensions are used.



  #5  
Old March 23rd 05, 03:16 PM posted to uk.telecom.broadband
Nel
external usenet poster
 
Posts: 6
Default ADSL connectivity problem


"Paul D.Smith" wrote in message
et...
"Nel" wrote in message

...
My sister signed up for Pipex's 250KB service at 14.99/month.

According to BT's website her phone is capable of 1MB. However, their
Speedtouch modem keeps losing it's connection - usually after 10-20mins

of
use. It'll reconnect after a couple of attempts but this is continuous

and
I'm usually required to turn up every other day to check it out due to

their
ineptness!!

Is there anything that BT or the ISP can do to improve the quality of

the
connection? (increase line gain etc?)

TIA

I presume you've checked the obvious that all phones, non-ADSL modems, Sky
boxes etc. connected to the phone line have been fitted with filters?


Yes, 2 points have filters attached. Just had a thought....I'll try my old
filter and see if it helps!


  #6  
Old March 23rd 05, 03:55 PM posted to uk.telecom.broadband
Phil Thompson
external usenet poster
 
Posts: 2,720
Default ADSL connectivity problem

On Wed, 23 Mar 2005 12:25:40 -0000, "Nel" wrote:

Is there anything that BT or the ISP can do to improve the quality of the
connection? (increase line gain etc?)


forget about gain.

What speed is the modem connecting at - 512k, 1M, 2M ??

Does it work well in the test socket shown at
http://www.cotswoldwireless.co.uk/wireless/aup.cfm ? if so, the issue
is your side of the line.

The ISP can request a BT visit to try to improve it, they will isolate
the house wiring to see if that helps, then maybe try other pairs or
fix any apparent faults.

If you have a modem or router with line stats it would help with
diagnosis. Everyone should insist on these (BT Voyager 105 for
example)

Phil
Tiscali - dialup speeds at Broadband prices :-)

--
  #7  
Old March 23rd 05, 04:37 PM posted to uk.telecom.broadband
Paul D.Smith
external usenet poster
 
Posts: 287
Default ADSL connectivity problem

You might want to take the PC to the master socket, remove the "extensions"
faceplate (the bit you're allowed to remove and then plug in the PC direftly
into the master socket. This isolates you from any nasties where someone
has added the extensions around the house. If you still get poor quality,
it might be time to talk to BT about their wiring.

Alternatively, if all now works well, you will need to sort out the badly
wired extensions.

If you don't know what I'm talking about here, try looking at the
http://www.clarify.it website for a while. They have lots of pictures of
the NET5 (master socket) on there.

Paul DS.


  #8  
Old March 23rd 05, 06:36 PM posted to uk.telecom.broadband
Phil Thompson
external usenet poster
 
Posts: 2,720
Default ADSL connectivity problem

On Wed, 23 Mar 2005 15:55:03 +0000, Phil Thompson
wrote:

Does it work well in the test socket shown at
http://www.cotswoldwireless.co.uk/wireless/aup.cfm ? if so, the issue
is your side of the line.


brain failure - the correct URL is
http://www.clarity.it/telecoms/adsl_faceplate.htm#part3

Phil
Tiscali - dialup speeds at Broadband prices :-)

--
  #9  
Old March 26th 05, 11:47 PM posted to uk.telecom.broadband
Michael Chare
external usenet poster
 
Posts: 283
Default ADSL connectivity problem

"Paul D.Smith" wrote in message
et...
You might want to take the PC to the master socket, remove the "extensions"
faceplate (the bit you're allowed to remove and then plug in the PC direftly
into the master socket. This isolates you from any nasties where someone
has added the extensions around the house. If you still get poor quality,
it might be time to talk to BT about their wiring.


The problem should be referrred to Pipex (the ISP in this case) who should then
contact BT.

Using a device which shows line quality statistics can help identify the problem


--

Michael Chare





 




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