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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Bulldog TV advertising



 
 
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  #1  
Old April 12th 05, 08:48 PM posted to uk.telecom.broadband
londoncityslicker
external usenet poster
 
Posts: 12
Default Bulldog TV advertising

Looks like Bulldog are taking the bull (sorry about the pun) by the horns
and are splashing out on TV advertising.

Did anyone watch the advert breaks during Property Ladder on Channel 4 on
Tuesday.

Wonder what a bit of advertising will do to the service.

A.


  #2  
Old April 12th 05, 09:01 PM posted to uk.telecom.broadband
Jaime
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Posts: 23
Default Bulldog TV advertising

londoncityslicker wrote:
Looks like Bulldog are taking the bull (sorry about the pun) by the horns
and are splashing out on TV advertising.

Did anyone watch the advert breaks during Property Ladder on Channel 4 on
Tuesday.

Wonder what a bit of advertising will do to the service.

A.



Last time they had an Advertising push it crippled their Customer
Service staff for over a month as they simply didn't haven enough people
to cope. Hopefully they have learnt their lesson and are better prepared
for a large influx of sign ups.
  #3  
Old April 13th 05, 10:26 AM posted to uk.telecom.broadband
Barry
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Posts: 4
Default Bulldog TV advertising


"Jaime" wrote in message
...
londoncityslicker wrote:
Looks like Bulldog are taking the bull (sorry about the pun) by the horns
and are splashing out on TV advertising.

Did anyone watch the advert breaks during Property Ladder on Channel 4 on
Tuesday.

Wonder what a bit of advertising will do to the service.

A.



Last time they had an Advertising push it crippled their Customer Service
staff for over a month as they simply didn't haven enough people to cope.
Hopefully they have learnt their lesson and are better prepared for a
large influx of sign ups.


Probably screw up their exisiting customers


  #4  
Old April 13th 05, 11:42 AM posted to uk.telecom.broadband
Pedge
external usenet poster
 
Posts: 7
Default Bulldog TV advertising

"londoncityslicker" wrote in
:

Looks like Bulldog are taking the bull (sorry about the pun) by the

horns
and are splashing out on TV advertising.

Did anyone watch the advert breaks during Property Ladder on Channel 4

on
Tuesday.

Wonder what a bit of advertising will do to the service.

A.



Being an ex Cable & Wireless employee from the days they bought the cable
companies and merged them together, C&W had a massive advertising
campaign on TV, billboards and the press. They f*cked up bigtime as they
weren't prepared, not enough staff to handle calls (telesales, customer
service, technical services) and most importantly not enough capacity at
their exchanges to complete the install.

Most of the problems customers had were that the service requested didn't
work for weeks if not months and the ****s within C&W didn't know how to
solve the issues.

This of course was then sold to NTL who took on the problems and slowed
down advertising until issues were resolved.

The above was for Telephone and Cable TV services which is different to
that of an ADSL service. My advice is if C&W are doing mass advertising
be cautious and don't expect 100% quality service in an instant and also
getting through to Customer Service may take you +45mins.

P
  #5  
Old April 13th 05, 11:59 AM posted to uk.telecom.broadband
Kit
external usenet poster
 
Posts: 6
Default Bulldog TV advertising

On Tue, 12 Apr 2005 20:48:19 +0100, "londoncityslicker"
wrote:

Looks like Bulldog are taking the bull (sorry about the pun) by the horns
and are splashing out on TV advertising.


They're also suddenly doing a lot of Billboard advertising in areas
where they've unbundled or are currently doing so
 




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