A Broadband and ADSL forum. BroadbanterBanter

Welcome to BroadbanterBanter.

You are currently viewing as a guest which gives you limited access to view most discussions and other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today.

Go Back   Home » BroadbanterBanter forum » Newsgroup Discussions » uk.telecom.broadband (UK broadband)
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Indian call centre staff arrested for fraud



 
 
Thread Tools Display Modes
  #1  
Old April 13th 05, 07:25 PM posted to uk.telecom.broadband
scuffler
external usenet poster
 
Posts: 11
Default Indian call centre staff arrested for fraud

India acts on call centre fraud
By John Oates
Published Wednesday 13th April 2005 13:04 GMT

The Indian offshoring industry is taking action to counter security
concerns raised by last week's arrest of three call centre workers for
fraud.

The National Association of Software and Service Companies (NASSCOM)
is planning a nationwide database of call centre staff who have
security clearance. The register will be voluntary and will be up and
running in four weeks, according to Sunil Mehta, vice president of
Nasscom and quoted in the FT. He said it would be run by an external
consultancy. Employers looking for staff will pay a fee to access it.

The problem is staff turnover within call centres is notoriously high
- 40 per cent a year or more. So keeping the database up-to-date may
prove expensive (perhaps they can outsource it). Call center work is
not seen as a long-term career but as a first job for recent graduates
who move quickly on to better, more interesting, things.

Jerry Mao, chairman of Mphasis, the firm hit by fraud last week, told
the FT that the three staff arrested did not have criminal records
meaning it is unlikely that any screening programme would have picked
them up. Some leading offshoring firms already follow European or US
data protection standards.

Analysts Forrester initially predicted the bad news could reduce
India's call centre growth by as much as 30 per cent. They are
reportedly considering cutting that figure because of the lack of
mainstream media coverage the incident received.
Related stories
  #2  
Old April 13th 05, 08:47 PM posted to uk.telecom.broadband
Wireless Reader
external usenet poster
 
Posts: 21
Default Indian call centre staff arrested for fraud

scuffler wrote:

Some leading offshoring firms already follow European or US
data protection standards.


Does that mean EU = data protection and US = no data protection?
  #3  
Old April 13th 05, 10:13 PM posted to uk.telecom.broadband
Mark McIntyre
external usenet poster
 
Posts: 1,835
Default Indian call centre staff arrested for fraud

On Wed, 13 Apr 2005 20:47:07 +0100, Wireless Reader
wrote:

scuffler wrote:

Some leading offshoring firms already follow European or US
data protection standards.


Does that mean EU = data protection and US = no data protection?


thats about the size of it.

Bear in mind that the recently EU agreed under duress to release all
airline records to the US govt without any data protection guarantees.
So if you start getting (more) spam from US credit card firms, you
know who to blame....

 




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
call centre jamie uk.telecom.broadband (UK broadband) 30 December 11th 03 12:03 AM
call centre Paul Cummins uk.telecom.broadband (UK broadband) 3 December 8th 03 05:58 PM
call centre Paul Cummins uk.telecom.broadband (UK broadband) 0 December 8th 03 05:35 PM
Call abroad for the price of a national call bbp uk.telecom.broadband (UK broadband) 2 October 24th 03 12:02 AM


All times are GMT +1. The time now is 02:02 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.Content Relevant URLs by vBSEO 2.4.0
Copyright 2004-2019 BroadbanterBanter.
The comments are property of their posters.