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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

TalkTalk BB CS is down ?

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Old May 13th 05, 07:49 PM posted to uk.telecom.broadband
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Default TalkTalk BB CS is down ?

I can hear the CS talking in the background
but no one is on the end on the line.

I think it is standard CS practice to use automatic call distribution with
forced auto-answer, so the agent cannot choose when to answer the call.

Doesn't work too well if the agent 'forgets' to put on her headset.




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