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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Demon connection failed - anything else to try?



 
 
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  #1  
Old May 21st 05, 08:10 PM posted to uk.telecom.broadband
Phil Thompson
external usenet poster
 
Posts: 2,720
Default Demon connection failed - anything else to try?

On Sat, 21 May 2005 16:49:48 +0100, Nigel M
wrote:

Next step is to call BT, who charge 50 if no fault found.


error. You should only call BT if you have a vocie fault on the line.
Your ISP should ask BT out if they beleive it to be a line issue.

Can you login with the BT test login ? or are you saying that the
modem doesn't sync to the exchange

http://www.speedtouch.co.uk/faqs.asp suggests that " The modem status
lights will show a solid green USB light and a flashing ADSL light."
if there is no signal. You said they were both green ? "Once enabled
the ADSL indicator on the modem will show two green solid LEDs."

more data required,
can you log in to [email protected]_domain for example ?

"I tried a router." and what happened ?

What does the diagnostic thing tell you in the systray ? DrSpeedtouch
?

Phil
--
Tiscali - dialup speeds at Broadband prices.
AOL - the unlimited ISP of choice for heavy downloaders.
  #2  
Old May 22nd 05, 10:12 AM posted to uk.telecom.broadband
Phil Thompson
external usenet poster
 
Posts: 2,720
Default Demon connection failed - anything else to try?

On Sat, 21 May 2005 23:41:46 +0100, Nigel M
wrote:

No good. Line noise and attenuation seemed OK.


in which case it was synced, as this data is not available

What does the diagnostic thing tell you in the systray ? DrSpeedtouch


Got an error after 6 tries to log in, 0741 (I think).

Just heard that a neighbour has had the same problem from about the same
time, so it looks like a line fault. Strange that the sync light was on.


if the sync light was on it can't be a line fault, more like an
authentication issue or something in windows, does it show the connect
speed when mousing over the systray icon and does it indicate it is
connected ?

see http://www.modemsite.com/56k/duns741.asp

"741 - The local computer does not support encryption."

Phil
--
Tiscali - dialup speeds at Broadband prices.
AOL - the unlimited ISP of choice for heavy downloaders.
 




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