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OneTel Abuse Issue: Anyone know how to get a response?



 
 
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  #1  
Old July 18th 05, 09:32 AM posted to uk.telecom.broadband
Simon Zerafa
external usenet poster
 
Posts: 25
Default OneTel Abuse Issue: Anyone know how to get a response?

Hi Guys,

Does anyone here know how to get the Abuse Team at OneTel to respond to an
abuse issue from one of there customers?

One of their customers has a mass mailing e-mail virus which is "spamming"
itself all over one of my customers e-mail accounts. The source IP address
is from within OneTel's IP allocation.

Despite several polite e-mails to I have not yet even
had a reply from them regarding this issue.

I have now also cc'ed the postmaster and webmaster in the hopes they can
help.

Does anyone have proper contact details within OneTel's Network team who
might be able to help?

Who is the CEO / Managing Director of OneTel these days? Perhaps I need to
go to the top to get this issue attended to :-)

Kind Regards

Simon


  #2  
Old July 18th 05, 09:59 AM posted to uk.telecom.broadband
Spin Dryer
external usenet poster
 
Posts: 291
Default OneTel Abuse Issue: Anyone know how to get a response?

On Mon, 18 Jul 2005 09:32:25 +0100, [Simon Zerafa] said :-

Hi Guys,

Does anyone here know how to get the Abuse Team at OneTel to respond to an
abuse issue from one of there customers?

One of their customers has a mass mailing e-mail virus which is "spamming"
itself all over one of my customers e-mail accounts. The source IP address
is from within OneTel's IP allocation.

Despite several polite e-mails to I have not yet even
had a reply from them regarding this issue.

I have now also cc'ed the postmaster and webmaster in the hopes they can
help.

Does anyone have proper contact details within OneTel's Network team who
might be able to help?

Who is the CEO / Managing Director of OneTel these days? Perhaps I need to
go to the top to get this issue attended to :-)

Kind Regards

Simon


OneTel are an abomination. They do ignore complaints, then do not
reply to any.

I suggest contacting Centrica - their parent, as well as :-

customerservice AT onetel.co.uk

If you get no joy - extend the list to include British Gas, The AA
etc.
  #3  
Old July 18th 05, 10:21 AM posted to uk.telecom.broadband
Tony Raven
external usenet poster
 
Posts: 189
Default OneTel Abuse Issue: Anyone know how to get a response?

Spin Dryer wrote:

I suggest contacting Centrica - their parent, as well as :-

customerservice AT onetel.co.uk

If you get no joy - extend the list to include British Gas, The AA
etc.


And report the Spam through SpamCop. Getting their servers blocked by a
spam block list usually concentrates minds where appeals do not.
http://www.spamcop.net/

--
Tony

"I did make a mistake once - I thought I'd made a mistake but I hadn't"
Anon
  #4  
Old July 19th 05, 02:02 AM posted to uk.telecom.broadband
Martin²
external usenet poster
 
Posts: 848
Default OneTel Abuse Issue: Anyone know how to get a response?

One.Tel's Customer Relationships Manager Faye Tutuncu, on


Regards,
Martin


 




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