A Broadband and ADSL forum. BroadbanterBanter

Welcome to BroadbanterBanter.

You are currently viewing as a guest which gives you limited access to view most discussions and other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today.

Go Back   Home » BroadbanterBanter forum » Newsgroup Discussions » uk.telecom.broadband (UK broadband)
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Avoiding BT flagging line dsl unavailable (pre-Zen)?



 
 
Thread Tools Display Modes
  #1  
Old July 28th 05, 06:08 PM posted to uk.telecom.broadband
[email protected]
external usenet poster
 
Posts: 33
Default Avoiding BT flagging line dsl unavailable (pre-Zen)?

Hi

Friend's PlusNet connection isn't syncing, rather long line, wants to
try Zen 288k service.

Have reported fault to PlusNet for cancellation and they will escalate
it to BT. Any way of persuading BT not to flag the line as red/dsl
unavailable? PN say it is out of their control?

Does an enginner have to visit in order to cancel the activation? I am
reasonably confident the fault is not on the premises, it is more
likely due to a dodgy stretch of cable. Would rather save the one visit
we are likely to get from BT to try and get Zen working.

thanks

  #4  
Old July 28th 05, 08:34 PM posted to uk.telecom.broadband
[email protected]
external usenet poster
 
Posts: 33
Default Avoiding BT flagging line dsl unavailable (pre-Zen)?

Zen:

"Please also note that it is not possible to migrate between product
types, i.e. from a Home 500 service to an Office 500 service, or
between product speeds i.e. from a Home 500 service to a Home 1000
service."

Presumably I can migrate from PN 500 to Zen 250 though, or would this
require reconfiguration at the DSLAM?

  #5  
Old July 28th 05, 08:40 PM posted to uk.telecom.broadband
[email protected]
external usenet poster
 
Posts: 33
Default Avoiding BT flagging line dsl unavailable (pre-Zen)?



kraftee wrote:

You may even get the 512k service working after an engineering visit so
don't be to put of. If the visit does fail at least you should then know
whether a 288 service will work from what the engineer gets in his test
results..


Voyager 105 reports "no signal" at test socket. Same with the Vigor.
Will the engineer be able to get any specifc dsl test results from the
customer side in these circumstances?

Does seem the most sensible idea. The disadvatge with a migration is
that it will cost an activation fee whether it ultimately works out or
not. It seems like a long shot, but if BT offer a 'cease and reprovide'
in these circumtances then at least the second activation fee will be
refunded if Zen does not sync either. BTW, who has to pay for the first
failed activation, PN or BT?

  #7  
Old July 28th 05, 10:06 PM posted to uk.telecom.broadband
kraftee
external usenet poster
 
Posts: 1,069
Default Avoiding BT flagging line dsl unavailable (pre-Zen)?

wrote:
kraftee wrote:

You may even get the 512k service working after an engineering visit
so don't be to put of. If the visit does fail at least you should
then know whether a 288 service will work from what the engineer
gets in his test results..


Voyager 105 reports "no signal" at test socket. Same with the Vigor.
Will the engineer be able to get any specifc dsl test results from the
customer side in these circumstances?


You may be suprised, I have but it will depend on how hard the engineer
wants you to get the service..


Does seem the most sensible idea. The disadvatge with a migration is
that it will cost an activation fee whether it ultimately works out or
not. It seems like a long shot, but if BT offer a 'cease and
reprovide' in these circumtances then at least the second activation
fee will be refunded if Zen does not sync either. BTW, who has to pay
for the first failed activation, PN or BT?


Going to a different ISP won't get you anywhere as the service will still be
provided by BT over the same local loop.

The only chance you've got is if there are better/shorter cables to you PCP
or if there is a 'gross' electrical fault on your line (earth , battery or
low). Jumping from one ISP to another will just prolong the agony (except
Tiscali, avoid Tiscali as in general they order 2Mb circuits no matter what
the end user has ordered)...


  #8  
Old July 28th 05, 11:24 PM posted to uk.telecom.broadband
Phil Thompson
external usenet poster
 
Posts: 2,720
Default Avoiding BT flagging line dsl unavailable (pre-Zen)?

On Thu, 28 Jul 2005 22:06:31 +0100, "kraftee" [email protected]&die
wrote:

Going to a different ISP won't get you anywhere as the service will still be
provided by BT over the same local loop.


the Zen service used Home250 as opposed to the current Home500, that
was the reason he was looking to shift.

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.
  #9  
Old July 28th 05, 11:29 PM posted to uk.telecom.broadband
kraftee
external usenet poster
 
Posts: 1,069
Default Avoiding BT flagging line dsl unavailable (pre-Zen)?

Phil Thompson wrote:
On Thu, 28 Jul 2005 22:06:31 +0100, "kraftee" [email protected]&die
wrote:

Going to a different ISP won't get you anywhere as the service will
still be provided by BT over the same local loop.


the Zen service used Home250 as opposed to the current Home500, that
was the reason he was looking to shift.

Phil


But he still may not be able to get that, yes even at 7.5km, as I said best
thing to do is tough it out see what the engineer finds when he visits


  #10  
Old July 29th 05, 08:36 AM posted to uk.telecom.broadband
Dave
external usenet poster
 
Posts: 127
Default Avoiding BT flagging line dsl unavailable (pre-Zen)?


wrote in message
oups.com...


kraftee wrote:

You may even get the 512k service working after an engineering visit so
don't be to put of. If the visit does fail at least you should then know
whether a 288 service will work from what the engineer gets in his test
results..


Voyager 105 reports "no signal" at test socket. Same with the Vigor.
Will the engineer be able to get any specifc dsl test results from the
customer side in these circumstances?


That's what mine did as well but the engineer made it work. He said at the
time that making DSL work was critical to BT whatever that means. Can't get
anything more than 512Kb but it's better than dial up.


Does seem the most sensible idea. The disadvatge with a migration is
that it will cost an activation fee whether it ultimately works out or
not. It seems like a long shot, but if BT offer a 'cease and reprovide'
in these circumtances then at least the second activation fee will be
refunded if Zen does not sync either. BTW, who has to pay for the first
failed activation, PN or BT?



 




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Unavailable J B uk.telecom.broadband (UK broadband) 13 July 4th 05 04:48 PM
Website unavailable Basil Lee uk.telecom.broadband (UK broadband) 2 August 19th 04 10:55 AM
dacs removed - not much improvement in dialup speed - line gain/line card banzai uk.telecom.broadband (UK broadband) 11 May 19th 04 05:24 PM
Can turning up line signal cause poor line attenuation? Simon Fearby uk.telecom.broadband (UK broadband) 1 August 31st 03 05:24 PM
Line Noise on BT phone line, Will ADSL work? -Captain-Pugwash- uk.telecom.broadband (UK broadband) 18 July 21st 03 06:03 PM


All times are GMT +1. The time now is 01:58 AM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.Content Relevant URLs by vBSEO 2.4.0
Copyright 2004-2020 BroadbanterBanter.
The comments are property of their posters.