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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

New NTL user Connection Problems



 
 
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  #1  
Old October 8th 05, 04:20 PM posted to uk.telecom.broadband
John Farley
external usenet poster
 
Posts: 3
Default New NTL user Connection Problems

My daughter has just move to a new shared house for her last year in Uni.

The 4 of them have just arranged to get NTL cable internet installed.

We have tried 5 different PCs on the modem and none of them can connect,
saying wrong IP address; but not being too specific about it.

Called NTL help. First reaction was to blame the PCs, unlikely as they all
have connections in their homes. NTL walked through all of the standard
things and could find nothing wrong with the PC set-up.

NTL sent an engineer round this morning.

He connected his fairly ancient laptop running Windows 98 onto the modem. It
worked.


Well, he says, the modem works, NTL does not have a problem here and left.

Any ideas of what might be causing the problem?



  #2  
Old October 8th 05, 05:42 PM posted to uk.telecom.broadband
Kraftee
external usenet poster
 
Posts: 422
Default New NTL user Connection Problems

John Farley wrote:
My daughter has just move to a new shared house for her last year in
Uni.
The 4 of them have just arranged to get NTL cable internet installed.

We have tried 5 different PCs on the modem and none of them can
connect, saying wrong IP address; but not being too specific about it.

Called NTL help. First reaction was to blame the PCs, unlikely as
they all have connections in their homes. NTL walked through all of
the standard things and could find nothing wrong with the PC set-up.

NTL sent an engineer round this morning.

He connected his fairly ancient laptop running Windows 98 onto the
modem. It worked.


Well, he says, the modem works, NTL does not have a problem here and
left.
Any ideas of what might be causing the problem?


Set the PC's to obtain their IP adresses automatically, in other words
make sure that they aren't fixed. Then, after attatching one PC reboot
the modem & then reboot the PC, should work (oh yes make sure the fire
wall is turned off as well, you can turn it on after you've sorted it
all out).

If the girls all want to use the connection at the same time you'll need
a cable/broadband router (not an ADSL router). Here again connect
everything together (making sure that all PC's are on the same sub net
as the router, easiest way is to have the router as a DHCP server &
allow that to allocate IPs to the PC's).

Then, after turning everything off, reboot the CM, wait for that to
settle down & reboot the router, then the PC's...


  #3  
Old October 8th 05, 05:54 PM posted to uk.telecom.broadband
Taylor
external usenet poster
 
Posts: 40
Default New NTL user Connection Problems

"John Farley" wrote in message
...
My daughter has just move to a new shared house for her last year in Uni.

The 4 of them have just arranged to get NTL cable internet installed.

We have tried 5 different PCs on the modem and none of them can connect,
saying wrong IP address; but not being too specific about it.

Called NTL help. First reaction was to blame the PCs, unlikely as they all
have connections in their homes. NTL walked through all of the standard
things and could find nothing wrong with the PC set-up.

NTL sent an engineer round this morning.

He connected his fairly ancient laptop running Windows 98 onto the modem.
It worked.


Well, he says, the modem works, NTL does not have a problem here and left.

Any ideas of what might be causing the problem?


Go to start menu -- control panel (-- 'show classic view' up the top left,
ignore if it doesn't say that) ---network setup wizard. Use that and choose
the obvious selection(s), ie: 'my computer connects to the internet directly
thought cable modem/broadband, and does not have a network) then voila,
should work, no?


  #4  
Old October 10th 05, 11:38 AM posted to uk.telecom.broadband
Mike Scott
external usenet poster
 
Posts: 92
Default New NTL user Connection Problems

Kraftee wrote:
....
Set the PC's to obtain their IP adresses automatically, in other words
make sure that they aren't fixed. Then, after attatching one PC reboot
the modem & then reboot the PC, should work (oh yes make sure the fire
wall is turned off as well, you can turn it on after you've sorted it


Now that's what I call Bad Advice.

all out).



--
Please use the corrected version of the address below for replies.
Replies to the header address will be junked, as will mail from
various domains listed at www.scottsonline.org.uk
Mike Scott Harlow Essex England.(unet -a-t- scottsonline.org.uk)
  #5  
Old October 10th 05, 09:31 PM posted to uk.telecom.broadband
Kraftee
external usenet poster
 
Posts: 422
Default New NTL user Connection Problems

Mike Scott wrote:
Kraftee wrote:
...
Set the PC's to obtain their IP adresses automatically, in other
words make sure that they aren't fixed. Then, after attatching one
PC reboot the modem & then reboot the PC, should work (oh yes make
sure the fire wall is turned off as well, you can turn it on after
you've sorted it all out).


Now that's what I call Bad Advice.


What turning off what could be the prime problem until they prove that
it's not that

BT love your type of thinking as each visit caused by a Firewall
blocking all internet traffic leads to a visit charge.

Try reading what is written & then not editing it to make your point
more valid, as you can see I've put the very important bit back in &
that is turning on the firewall after it's all been sorted out.


  #6  
Old October 15th 05, 12:50 PM posted to uk.telecom.broadband
John Farley
external usenet poster
 
Posts: 3
Default New NTL user Connection Problems

All is now well, thanks to those who responded to my query.

After many hours of searching the net for potential problems and trying
countless potential solutions and 3 engineer visits.

The problem; NTL had not set the account up at the exchange although they
had managed to deliver the modem and supply engineers who were able to say
"the line is working".

I can think of many ways of describing this but will not bother in this
group.
"John Farley" wrote in message
...
My daughter has just move to a new shared house for her last year in Uni.

The 4 of them have just arranged to get NTL cable internet installed.

We have tried 5 different PCs on the modem and none of them can connect,
saying wrong IP address; but not being too specific about it.

Called NTL help. First reaction was to blame the PCs, unlikely as they all
have connections in their homes. NTL walked through all of the standard
things and could find nothing wrong with the PC set-up.

NTL sent an engineer round this morning.

He connected his fairly ancient laptop running Windows 98 onto the modem.
It worked.


Well, he says, the modem works, NTL does not have a problem here and left.

Any ideas of what might be causing the problem?





  #7  
Old October 26th 05, 01:58 AM posted to uk.telecom.broadband
Albert Grennock
external usenet poster
 
Posts: 6
Default New NTL user Connection Problems


"John Farley" wrote in message
...
My daughter has just move to a new shared house for her last year in Uni.

The 4 of them have just arranged to get NTL cable internet installed.

We have tried 5 different PCs on the modem and none of them can connect,
saying wrong IP address; but not being too specific about it.

Called NTL help. First reaction was to blame the PCs, unlikely as they all
have connections in their homes. NTL walked through all of the standard
things and could find nothing wrong with the PC set-up.

NTL sent an engineer round this morning.

He connected his fairly ancient laptop running Windows 98 onto the modem.

It
worked.


Well, he says, the modem works, NTL does not have a problem here and left.

Any ideas of what might be causing the problem?


She is at Uni you say, working as a cleaner I presume?






 




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