"Rob S" wrote in message
...
Am I going mad?

I've just been speaking to a client who has had ADSL installed on a
separate
number from his switchboard. When he plugs a normal phone into the filter,
he
has to dial a 9 to make calls.

I didn't think this was possible - why does he need to dial a 9 - what
"switchboard" can his ADSL line be going through?

Avaya or Panasonic perhaps? Or maybe they just wire round it at the
exchange end.


(His ADSL internet connection works fine)


-Rob
robatwork at mail dot com

Am I going mad?

I've just been speaking to a client who has had ADSL installed on a separate
number from his switchboard. When he plugs a normal phone into the filter, he
has to dial a 9 to make calls.

I didn't think this was possible - why does he need to dial a 9 - what
"switchboard" can his ADSL line be going through?

(His ADSL internet connection works fine)


-Rob
robatwork at mail dot com

Rob S wrote:
Am I going mad?

I've just been speaking to a client who has had ADSL installed on a
separate number from his switchboard. When he plugs a normal phone
into the filter, he has to dial a 9 to make calls.

I didn't think this was possible - why does he need to dial a 9 - what
"switchboard" can his ADSL line be going through?

(His ADSL internet connection works fine)

His 'switchboard' isn't BT featureline by any chance??
Jon

Jonathan Pearson wrote:
Rob S wrote:
Am I going mad?

I've just been speaking to a client who has had ADSL installed on a
separate number from his switchboard. When he plugs a normal phone
into the filter, he has to dial a 9 to make calls.

I didn't think this was possible - why does he need to dial a 9 - what
"switchboard" can his ADSL line be going through?

(His ADSL internet connection works fine)

His 'switchboard' isn't BT featureline by any chance??

The switchboard wouldn't make any difference if the 'separate number'
has been installed as a business line, you get Featureline by default and,
even on a single line, that will require a leading '9' to dial a number.

Why they can't turn the '9' requirement off when Featureline is
installed on a single line I don't understand, the '9' is completely
functionless.

--
Chris Green

wrote:
Jonathan Pearson wrote:
Rob S wrote:
Am I going mad?

I've just been speaking to a client who has had ADSL installed on
a separate number from his switchboard. When he plugs a normal
phone into the filter, he has to dial a 9 to make calls.

I didn't think this was possible - why does he need to dial a 9 -
what "switchboard" can his ADSL line be going through?

(His ADSL internet connection works fine)

His 'switchboard' isn't BT featureline by any chance??

The switchboard wouldn't make any difference if the 'separate
number'
has been installed as a business line, you get Featureline by
default and, even on a single line, that will require a leading '9'
to dial a number.

Why they can't turn the '9' requirement off when Featureline is
installed on a single line I don't understand, the '9' is completely
functionless.

Because if they turned it off it wouldn't be single line featureline
anymore, simple really if you put your mind to it..

kraftee wrote:


wrote:
Jonathan Pearson wrote:
Rob S wrote:
Am I going mad?

I've just been speaking to a client who has had ADSL installed on
a separate number from his switchboard. When he plugs a normal
phone into the filter, he has to dial a 9 to make calls.

I didn't think this was possible - why does he need to dial a 9 -
what "switchboard" can his ADSL line be going through?

(His ADSL internet connection works fine)

His 'switchboard' isn't BT featureline by any chance??

The switchboard wouldn't make any difference if the 'separate
number'
has been installed as a business line, you get Featureline by
default and, even on a single line, that will require a leading '9'
to dial a number.

Why they can't turn the '9' requirement off when Featureline is
installed on a single line I don't understand, the '9' is completely
functionless.

Because if they turned it off it wouldn't be single line featureline
anymore, simple really if you put your mind to it..

I can't quite make up my mind whether that is intended to be sarcastic
or not!

You could have all the facilities of Featureline without having to
dial '9' before outgoing calls couldn't you?

--
Chris Green

wrote:

Because if they turned it off it wouldn't be single line featureline
anymore, simple really if you put your mind to it..

I can't quite make up my mind whether that is intended to be sarcastic
or not!

You could have all the facilities of Featureline without having to
dial '9' before outgoing calls couldn't you?

On on our Avaya all the facilities of a PBX without dialing the initial
9. It can get confusing.

wrote in message


[snip]

I can't quite make up my mind whether that is intended to
be sarcastic or not!

Didn't look it to me.

You could have all the facilities of Featureline without
having to dial '9' before outgoing calls couldn't you?

No.

Ivor

wrote:
kraftee wrote:


wrote:
Jonathan Pearson wrote:
Rob S wrote:
Am I going mad?

I've just been speaking to a client who has had ADSL installed
on
a separate number from his switchboard. When he plugs a normal
phone into the filter, he has to dial a 9 to make calls.

I didn't think this was possible - why does he need to dial a
9 -
what "switchboard" can his ADSL line be going through?

(His ADSL internet connection works fine)

His 'switchboard' isn't BT featureline by any chance??

The switchboard wouldn't make any difference if the 'separate
number'
has been installed as a business line, you get Featureline by
default and, even on a single line, that will require a leading
'9'
to dial a number.

Why they can't turn the '9' requirement off when Featureline is
installed on a single line I don't understand, the '9' is
completely
functionless.

Because if they turned it off it wouldn't be single line
featureline
anymore, simple really if you put your mind to it..

I can't quite make up my mind whether that is intended to be
sarcastic
or not!

You could have all the facilities of Featureline without having to
dial '9' before outgoing calls couldn't you?

Nope, it's the way the software is written. Mind you those services
aren't much good if there's only one...

kraftee wrote:
wrote:
kraftee wrote:


Because if they turned it off it wouldn't be single line
featureline
anymore, simple really if you put your mind to it..

I can't quite make up my mind whether that is intended to be
sarcastic
or not!

You could have all the facilities of Featureline without having to
dial '9' before outgoing calls couldn't you?

Nope, it's the way the software is written. Mind you those services
aren't much good if there's only one...

Er, yes, but software can be changed! I realised it was the software
that makes the requirement to dial 9, it's just about *all* software
nowadays. The whole advantage of that is that it can be changed
without physical intervention. There are surely bug fixes and
enhancements going on all the time. Thus Featureline could be enhanced
such that, on a single line Featureline, no 9 is required.

--
Chris Green