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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

P***** off with Tiscali!

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Old January 20th 06, 10:45 PM posted to uk.telecom.broadband
Tony Cue
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Posts: 7
Default P***** off with Tiscali!

In October last year I changed my payment method from credit card to direct
debit. A few days later I received a letter confirming the change. Done, or
so I thought.

A week ago I received a letter threatening court action if I did not pay for
over 4 months service, so I phoned up, complained and paid in full. I was
not informed that my payment had not been received, I don't like only being
told about it in a threatening letter.

Just one minute later I called the cancellation line and was offered 12.99
for 1Mb a month ("Are you taking the p***?").

Just when I thought I might get it half price (not that I would have
accepted it anyway) the line goes silent for 2 minutes and I finally get a
cancellation reference number.

I get disconnected on the 31st, but why so long? I did ask but she did not
say why. So, why? So they can bill me again?

Anyone else out there who has had this problem?


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