![]() |
Welcome to BroadbanterBanter. You are currently viewing as a guest which gives you limited access to view most discussions and other FREE features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload your own photos and access many other special features. Registration is fast, simple and absolutely free so please, join our community today. |
|
uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed. |
| Thread Tools | Display Modes |
#1
| |||
| |||
![]() I am using Wanadoo broadband and have an Alcatel 300 USB Broadband Modem (Win XP SP1 - can't use XP2 as it affects a lot of my hardware !). Athlon 2200XP, 620RAM, Zone Alarm Pro, Spyware Doctor running. The broadband modem used to disconnect now and again (maybe 2 or 3 times a night). So i updated the drivers from the Alcatel website, but it didn't seem to help. That was when I was on 512K broadband and i could live with being disconnected now and again. However, last week I upgraded to 1MB broadband (still with Wanadoo), and now the modem disconnects every 10 minutes or so (sometimes even every 2 minutes !). I have again updated the drivers, I have taken all the phones out of the line (apart from the broadband modem) and it is still the same. It disconnected about 30 times in a 6 hour period, last night !. When it disconnects, the right hand green light (connection light) goes orange, flashes and then re-connects automatically and goes back to green (the light on the left does NOT change colour, so I know it's not the modem, setup or USB cable). That to me sounds like the line, yet the line is fine, it worked okay before upgrading to 1mbps when it only disconnected now and again. It works a lot better before 4pm and after about 10pm, but between 5 to 9pm the line drops a heck of a lot. I really begrudge paying £27.99 a month for such poor service. So, a few questions, if anyone can shed a bit of light: 1) Does this sound like it's the line ?. 2) Why does it disconnect much more between 5 to 9pm (peak period ???) ?? 3) How could I solve this (is it worth ringing Wanadoo, what could they do - could they "up" the gain on the line or is that only for dial-up modems ??). 4) Is it worth changing ISP or would i have the same problem (assuming it was the phone line in the beginning) ? 5) Are there any other things I could try, that I might have overlooked ? Kind Regards Andrew |
#2
| |||
| |||
![]() andy100 wrote: 5) Are there any other things I could try, that I might have overlooked ? Try a different microfilter. They die and when it happens the connection goes up and down like a fiddler's elbow. Nick |
#3
| |||
| |||
![]() andy100 wrote: [snip of wanadoo disconnection problems] I really begrudge paying £27.99 a month for such poor service. So, a few questions, if anyone can shed a bit of light: 1) Does this sound like it's the line ?. I've talked a lot to their "technical support" in the past few days. They claim that the broadband is in the process of being upgraded and that the upgrade will not be completed until Friday 3rd; until then you are liable to be disconnected and/or unable to connect. I don't know how true what I was told is, because it was being used as a (almost certainly false) reason for my account disappearing :-( 2) Why does it disconnect much more between 5 to 9pm (peak period ???) ?? Other people using it? 3) How could I solve this (is it worth ringing Wanadoo, what could they do - could they "up" the gain on the line or is that only for dial-up modems ??). You could try their technical support but IME their helpers can be of very different standards. 4) Is it worth changing ISP or would i have the same problem (assuming it was the phone line in the beginning) ? 5) Are there any other things I could try, that I might have overlooked ? I think you may have to wait until Saturday 4th to see if things are mended as they claim. Kind Regards Andrew Alan |
#4
| |||
| |||
![]() andy100 wrote: I am using Wanadoo broadband and have an Alcatel 300 USB Broadband Modem (Win XP SP1 - can't use XP2 as it affects a lot of my hardware !). Athlon 2200XP, 620RAM, Zone Alarm Pro, Spyware Doctor running. The broadband modem used to disconnect now and again (maybe 2 or 3 times a night). So i updated the drivers from the Alcatel website, but it didn't seem to help. That was when I was on 512K broadband and i could live with being disconnected now and again. However, last week I upgraded to 1MB broadband (still with Wanadoo), and now the modem disconnects every 10 minutes or so (sometimes even every 2 minutes !). I have again updated the drivers, I have taken all the phones out of the line (apart from the broadband modem) and it is still the same. It disconnected about 30 times in a 6 hour period, last night !. When it disconnects, the right hand green light (connection light) goes orange, flashes and then re-connects automatically and goes back to green (the light on the left does NOT change colour, so I know it's not the modem, setup or USB cable). That to me sounds like the line, yet the line is fine, it worked okay before upgrading to 1mbps when it only disconnected now and again. It works a lot better before 4pm and after about 10pm, but between 5 to 9pm the line drops a heck of a lot. I've deliberately left all your original text in as you first said your line wasn't fine, it was dropping out 2 to 3 times a night, this is not normal & most deffinitely not ok. 2-3 times a wekk or even month may be conscured to be ok but not in one night. Now you've had your service upgraded to a higher speed which requires a higher spec & surprise surprise it's falling over more often. For you to check whether it's the line or not, you don't just unplug all your phones but you have to physically disconnect the wiring as well. You do that by taking the faceplate of the master socket (NTE5a) & testing from the test socket in the back. If it doesn't display any of your symptons then, you know it's your wiring, if it still does then you may have been upgraded out of your lines limits or you may have a fault on your line. I really begrudge paying £27.99 a month for such poor service. So, a few questions, if anyone can shed a bit of light: Then why upgrade a service which is already flakey to say the least.. 1) Does this sound like it's the line ?. Ref the above, it could be your phones, it could be your filters, it could be your extension wiring, it could be you 'live to far away' from the exchange & yes it could your line 2) Why does it disconnect much more between 5 to 9pm (peak period ???) ?? Ambient noise levels will rise in the evenings which will knock out your DSL if you already have a weak signal.. 3) How could I solve this (is it worth ringing Wanadoo, what could they do - could they "up" the gain on the line or is that only for dial-up modems ??). You have to report it via Wannado as you are their customer, who then may reffer it to BT, but only after they have made you check a few things first & no they can't up the gain for DSL services. 4) Is it worth changing ISP or would i have the same problem (assuming it was the phone line in the beginning) ? Seeing as the line will be the same, your extension wiring won't change & you won't be changing any of the equipment how is changing your ISP going to directly improve things?? The only way it may improve things is that the new ISP may get BT to investigate quicker than your old one, but here again they may look at your line stats & say you can only have 512k as well. 5) Are there any other things I could try, that I might have overlooked ? Read the above as you have missed a few... |
#5
| |||
| |||
![]() Many thanks for the detailed advice. I will have a go at the above and will contact Wanadoo if problems persist. Kind regards Andrew "Kraftee" wrote in message ... andy100 wrote: I am using Wanadoo broadband and have an Alcatel 300 USB Broadband Modem (Win XP SP1 - can't use XP2 as it affects a lot of my hardware !). Athlon 2200XP, 620RAM, Zone Alarm Pro, Spyware Doctor running. The broadband modem used to disconnect now and again (maybe 2 or 3 times a night). So i updated the drivers from the Alcatel website, but it didn't seem to help. That was when I was on 512K broadband and i could live with being disconnected now and again. However, last week I upgraded to 1MB broadband (still with Wanadoo), and now the modem disconnects every 10 minutes or so (sometimes even every 2 minutes !). I have again updated the drivers, I have taken all the phones out of the line (apart from the broadband modem) and it is still the same. It disconnected about 30 times in a 6 hour period, last night !. When it disconnects, the right hand green light (connection light) goes orange, flashes and then re-connects automatically and goes back to green (the light on the left does NOT change colour, so I know it's not the modem, setup or USB cable). That to me sounds like the line, yet the line is fine, it worked okay before upgrading to 1mbps when it only disconnected now and again. It works a lot better before 4pm and after about 10pm, but between 5 to 9pm the line drops a heck of a lot. I've deliberately left all your original text in as you first said your line wasn't fine, it was dropping out 2 to 3 times a night, this is not normal & most deffinitely not ok. 2-3 times a wekk or even month may be conscured to be ok but not in one night. Now you've had your service upgraded to a higher speed which requires a higher spec & surprise surprise it's falling over more often. For you to check whether it's the line or not, you don't just unplug all your phones but you have to physically disconnect the wiring as well. You do that by taking the faceplate of the master socket (NTE5a) & testing from the test socket in the back. If it doesn't display any of your symptons then, you know it's your wiring, if it still does then you may have been upgraded out of your lines limits or you may have a fault on your line. I really begrudge paying £27.99 a month for such poor service. So, a few questions, if anyone can shed a bit of light: Then why upgrade a service which is already flakey to say the least.. 1) Does this sound like it's the line ?. Ref the above, it could be your phones, it could be your filters, it could be your extension wiring, it could be you 'live to far away' from the exchange & yes it could your line 2) Why does it disconnect much more between 5 to 9pm (peak period ???) ?? Ambient noise levels will rise in the evenings which will knock out your DSL if you already have a weak signal.. 3) How could I solve this (is it worth ringing Wanadoo, what could they do - could they "up" the gain on the line or is that only for dial-up modems ??). You have to report it via Wannado as you are their customer, who then may reffer it to BT, but only after they have made you check a few things first & no they can't up the gain for DSL services. 4) Is it worth changing ISP or would i have the same problem (assuming it was the phone line in the beginning) ? Seeing as the line will be the same, your extension wiring won't change & you won't be changing any of the equipment how is changing your ISP going to directly improve things?? The only way it may improve things is that the new ISP may get BT to investigate quicker than your old one, but here again they may look at your line stats & say you can only have 512k as well. 5) Are there any other things I could try, that I might have overlooked ? Read the above as you have missed a few... |
#6
| |||
| |||
![]() Well just an update ! - i range their helpline (i keep getting foreign people, which i have no problem with, but i cannot understand them !!). They said they would do a line test and i had to ring them back after 1 hour. I rang them back and they identified a possible fault on the line. They would look into it and i have to ring back after 7am on 2.2.06 (2 full days) to see what the problem is !!!! What will they do then ? Physically get engineers out to the exchange/line just for me ??? (doubt it !!). If they do identify a problem would they fix it without charging me ?? What kind of problems might they be talking about (snapped/damaged cables ???????) Many Thanks Andrew "andy100" wrote in message ... Many thanks for the detailed advice. I will have a go at the above and will contact Wanadoo if problems persist. Kind regards Andrew "Kraftee" wrote in message ... andy100 wrote: I am using Wanadoo broadband and have an Alcatel 300 USB Broadband Modem (Win XP SP1 - can't use XP2 as it affects a lot of my hardware !). Athlon 2200XP, 620RAM, Zone Alarm Pro, Spyware Doctor running. The broadband modem used to disconnect now and again (maybe 2 or 3 times a night). So i updated the drivers from the Alcatel website, but it didn't seem to help. That was when I was on 512K broadband and i could live with being disconnected now and again. However, last week I upgraded to 1MB broadband (still with Wanadoo), and now the modem disconnects every 10 minutes or so (sometimes even every 2 minutes !). I have again updated the drivers, I have taken all the phones out of the line (apart from the broadband modem) and it is still the same. It disconnected about 30 times in a 6 hour period, last night !. When it disconnects, the right hand green light (connection light) goes orange, flashes and then re-connects automatically and goes back to green (the light on the left does NOT change colour, so I know it's not the modem, setup or USB cable). That to me sounds like the line, yet the line is fine, it worked okay before upgrading to 1mbps when it only disconnected now and again. It works a lot better before 4pm and after about 10pm, but between 5 to 9pm the line drops a heck of a lot. I've deliberately left all your original text in as you first said your line wasn't fine, it was dropping out 2 to 3 times a night, this is not normal & most deffinitely not ok. 2-3 times a wekk or even month may be conscured to be ok but not in one night. Now you've had your service upgraded to a higher speed which requires a higher spec & surprise surprise it's falling over more often. For you to check whether it's the line or not, you don't just unplug all your phones but you have to physically disconnect the wiring as well. You do that by taking the faceplate of the master socket (NTE5a) & testing from the test socket in the back. If it doesn't display any of your symptons then, you know it's your wiring, if it still does then you may have been upgraded out of your lines limits or you may have a fault on your line. I really begrudge paying £27.99 a month for such poor service. So, a few questions, if anyone can shed a bit of light: Then why upgrade a service which is already flakey to say the least.. 1) Does this sound like it's the line ?. Ref the above, it could be your phones, it could be your filters, it could be your extension wiring, it could be you 'live to far away' from the exchange & yes it could your line 2) Why does it disconnect much more between 5 to 9pm (peak period ???) ?? Ambient noise levels will rise in the evenings which will knock out your DSL if you already have a weak signal.. 3) How could I solve this (is it worth ringing Wanadoo, what could they do - could they "up" the gain on the line or is that only for dial-up modems ??). You have to report it via Wannado as you are their customer, who then may reffer it to BT, but only after they have made you check a few things first & no they can't up the gain for DSL services. 4) Is it worth changing ISP or would i have the same problem (assuming it was the phone line in the beginning) ? Seeing as the line will be the same, your extension wiring won't change & you won't be changing any of the equipment how is changing your ISP going to directly improve things?? The only way it may improve things is that the new ISP may get BT to investigate quicker than your old one, but here again they may look at your line stats & say you can only have 512k as well. 5) Are there any other things I could try, that I might have overlooked ? Read the above as you have missed a few... |
#7
| |||
| |||
![]() andy100 wrote: Well just an update ! - i range their helpline (i keep getting foreign people, which i have no problem with, but i cannot understand them !!). They said they would do a line test and i had to ring them back after 1 hour. I rang them back and they identified a possible fault on the line. They would look into it and i have to ring back after 7am on 2.2.06 (2 full days) to see what the problem is !!!! What will they do then ? Physically get engineers out to the exchange/line just for me ??? (doubt it !!). If they do identify a problem would they fix it without charging me ?? What kind of problems might they be talking about (snapped/damaged cables ???????) If they have really found something wrong expect a visit from your local DSL trained Openreach engineer, in the next couple of days (or anything up to a wekk or so), but I have heard of ISP's saying that to appease their end users without doing anything about it. I've actually came across one end user (who must have had the patience of Job) where the ISP strung them along for over 12 months & when they did eventually get a visit they found out that they couldn't have any DSL service at all due to line limitations. Hope yours go better than that. You shoudn't be charged unless they actually do any faulting on your internal wiring, that'll be your decision & costs £45 for the first 45 minutes, or part of & £15 for every 15 minutes after that |
#8
| |||
| |||
![]() You shoudn't be charged unless they actually do any faulting on your internal wiring, that'll be your decision & costs £45 for the first 45 minutes, or part of & £15 for every 15 minutes after that Bloody hell! Maybe I should become a BT engineer! Or does BT grab all that doe? Dan |
#9
| |||
| |||
![]() On Wed, 1 Feb 2006 00:18:39 -0000, "Daniel" wrote: Bloody hell! Maybe I should become a BT engineer! Or does BT grab all that doe? dough ? Have you looked at the cost of plumbers, electricians, PC repairs, car servicing etc in the last 10 years ? Phil -- http://www.notspot.info/ - if you can't get the Broadband you want. |
#10
| |||
| |||
![]() On Wed, 1 Feb 2006 00:18:39 UTC, "Daniel" wrote: You shoudn't be charged unless they actually do any faulting on your internal wiring, that'll be your decision & costs £45 for the first 45 minutes, or part of & £15 for every 15 minutes after that Bloody hell! Maybe I should become a BT engineer! Or does BT grab all that doe? Deer, deer! -- [ 7'ism - a condition by which the sufferer experiences an inability to give concise answers, express reasoned argument or opinion. Usually accompanied by silly noises and gestures - incurable, early euthanasia recommended. ] |
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests) | |
Thread Tools | |
Display Modes | |
|
|
![]() | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
sky / tv disconnecting broadband! | [email protected] | uk.telecom.broadband (UK broadband) | 8 | October 18th 05 10:40 AM |
Disconnecting from BT Broadband at regular times? | pjn | uk.telecom.broadband (UK broadband) | 5 | September 24th 05 09:01 PM |
problems with disconnecting | Mark Harris | uk.telecom.broadband (UK broadband) | 3 | October 29th 03 09:34 AM |
disconnecting | starbuk | uk.telecom.broadband (UK broadband) | 3 | October 18th 03 10:05 AM |
NTL disconnecting | Bulla | uk.telecom.broadband (UK broadband) | 3 | September 15th 03 04:00 PM |