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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed. |
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#1
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![]() You might remember a few days ago i wrote to this newsgroup as i was getting disconnected from 1 meg Wanadoo broadband every 10 minutes. Well, after line test after line test (that's all Wanadoo seem to do, keep telling me they need to do a new line test, just stalling for time if you ask me !). Anyway, i decided to bite the bullet and check to see if it was my own cabling (main socket to bedroom). Well i went and bought 10 metres of standard telephone cable (ADSL) and plugged it in. No disconnections any more !!!! - it was the cabling ! Just thought i'd let others know incase anyone out there is having broadband "drop-outs", it might be worthwhile getting some new cable to test with ! Cheers Andrew |
#2
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![]() andy100 wrote: You might remember a few days ago i wrote to this newsgroup as i was getting disconnected from 1 meg Wanadoo broadband every 10 minutes. Well, after line test after line test (that's all Wanadoo seem to do, keep telling me they need to do a new line test, just stalling for time if you ask me !). Anyway, i decided to bite the bullet and check to see if it was my own cabling (main socket to bedroom). Well i went and bought 10 metres of standard telephone cable (ADSL) and plugged it in. No disconnections any more !!!! - it was the cabling ! Just thought i'd let others know incase anyone out there is having broadband "drop-outs", it might be worthwhile getting some new cable to test with ! Been saying that for years, but does anybody listen Naaaaa.. (walks away into the sunset shaking his head, till the next time) |
#3
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![]() andy100 wrote: You might remember a few days ago i wrote to this newsgroup as i was getting disconnected from 1 meg Wanadoo broadband every 10 minutes. Well, after line test after line test (that's all Wanadoo seem to do, keep telling me they need to do a new line test, just stalling for time if you ask me !). Anyway, i decided to bite the bullet and check to see if it was my own cabling (main socket to bedroom). Well i went and bought 10 metres of standard telephone cable (ADSL) and plugged it in. No disconnections any more !!!! - it was the cabling ! Which is why the customer service monkeys, as part of their script always ask if you are directly connected to the master socket. A very very common fault, and one of the things they try to rule out asap. Gaz |
#4
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![]() It's often very difficult to physically move the PC to a main line though !!!! - you should know that !!!!. A PC connected to printer, scanner, moving a 19" CRT monitor !! Andy "Gaz" wrote in message ... andy100 wrote: You might remember a few days ago i wrote to this newsgroup as i was getting disconnected from 1 meg Wanadoo broadband every 10 minutes. Well, after line test after line test (that's all Wanadoo seem to do, keep telling me they need to do a new line test, just stalling for time if you ask me !). Anyway, i decided to bite the bullet and check to see if it was my own cabling (main socket to bedroom). Well i went and bought 10 metres of standard telephone cable (ADSL) and plugged it in. No disconnections any more !!!! - it was the cabling ! Which is why the customer service monkeys, as part of their script always ask if you are directly connected to the master socket. A very very common fault, and one of the things they try to rule out asap. Gaz |
#5
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![]() On Wed, 8 Feb 2006 05:48:50 -0000, "andy100" wrote: It's often very difficult to physically move the PC to a main line though !!!! - you should know that !!!!. A PC connected to printer, scanner, moving a 19" CRT monitor !! The thing is though, that cabling inside your house is, apparently, the source of many common problems that people often have with broadband, and the isp's know this! They also know how much of a pita it can be to unplug everything and connect your PC straight to the master socket, and that people often lie and tell you they have already done this. Also if the isp sends a BT engineer out, and it's a problem your side the master socket, then BT will then bill somebody about £50. My feeling, is that BT would bill the isp rather than the end customer, and this seemed to be confirmed by my fathers isp when I was sorting out some problems with his connection. Apparently, the line test showed no fault, but the modem wouldn't sync at all. The isp kept stressing to me that I would be charged if it was a problem my side of the master socket, and even though I insisted that yes I was aware of that, there were no extensions hard wired into the master socket, and only the usb modem plugged in, they still insisted I go through the whole rigmarole of reinstalling the usb drivers etc. They seemed very reluctant to send out a BT engineer, although he fixed it when he did come out! |
#6
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#7
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![]() andy100 wrote: It's often very difficult to physically move the PC to a main line though !!!! - you should know that !!!!. A PC connected to printer, scanner, moving a 19" CRT monitor !! Andy Thats why I check first, and then lie to the customer service when needed....... Gaz "Gaz" wrote in message ... andy100 wrote: You might remember a few days ago i wrote to this newsgroup as i was getting disconnected from 1 meg Wanadoo broadband every 10 minutes. Well, after line test after line test (that's all Wanadoo seem to do, keep telling me they need to do a new line test, just stalling for time if you ask me !). Anyway, i decided to bite the bullet and check to see if it was my own cabling (main socket to bedroom). Well i went and bought 10 metres of standard telephone cable (ADSL) and plugged it in. No disconnections any more !!!! - it was the cabling ! Which is why the customer service monkeys, as part of their script always ask if you are directly connected to the master socket. A very very common fault, and one of the things they try to rule out asap. Gaz |
#8
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![]() Kraftee wrote: lid wrote: On Wed, 8 Feb 2006 05:48:50 -0000, "andy100" wrote: It's often very difficult to physically move the PC to a main line though !!!! - you should know that !!!!. A PC connected to printer, scanner, moving a 19" CRT monitor !! The thing is though, that cabling inside your house is, apparently, the source of many common problems that people often have with broadband, and the isp's know this! They also know how much of a snip Incorrect about this part, to get a Openreach engineer on site, the ISP's have to pay a visit charge. If the fault is proved onto the customers wiring there may be a suplimentary charge (?45 for the first 45minutes & ?15 for every part or full 15 minutes afterwards) but only if the enduser request the engineer to sort the problem out. This isn't refunded even on non LLU lines, where the fault is on the BT side of the master socket? |
#9
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![]() Ian Stirling wrote: Kraftee wrote: lid wrote: On Wed, 8 Feb 2006 05:48:50 -0000, "andy100" wrote: It's often very difficult to physically move the PC to a main line though !!!! - you should know that !!!!. A PC connected to printer, scanner, moving a 19" CRT monitor !! The thing is though, that cabling inside your house is, apparently, the source of many common problems that people often have with broadband, and the isp's know this! They also know how much of a snip Incorrect about this part, to get a Openreach engineer on site, the ISP's have to pay a visit charge. If the fault is proved onto the customers wiring there may be a suplimentary charge (?45 for the first 45minutes & ?15 for every part or full 15 minutes afterwards) but only if the enduser request the engineer to sort the problem out. This isn't refunded even on non LLU lines, where the fault is on the BT side of the master socket? If there is a fault on BT's network then you wouldn't normally get a DSL engineer to site as BT would raise a normal fault on it. Having said that there are still times when it is a line fault despite it testing ok & on these occaisions I must admit I don't know whether the charges still stand after the DSL engineer locates & rectifies it. You've got to remember I'm just a very small cock in a very large beaurocratic machine what I do know is that the DSL engineer can now start raising extra charges ( under the infamous heading DSL Health Check) if they send us out on a waste of time (for the engineering side) fault, such as packet loss problems inside the ISP's own network (proved that one 4 times, on 4 different visits & only found out i could place the charges on the ISP on the last visit & guess what I've never been back since)... |
#10
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![]() Kraftee wrote: Ian Stirling wrote: Kraftee wrote: lid wrote: On Wed, 8 Feb 2006 05:48:50 -0000, "andy100" wrote: It's often very difficult to physically move the PC to a main line though !!!! - you should know that !!!!. A PC connected to printer, scanner, moving a 19" CRT monitor !! The thing is though, that cabling inside your house is, apparently, the source of many common problems that people often have with broadband, and the isp's know this! They also know how much of a snip Incorrect about this part, to get a Openreach engineer on site, the ISP's have to pay a visit charge. If the fault is proved onto the customers wiring there may be a suplimentary charge (?45 for the first 45minutes & ?15 for every part or full 15 minutes afterwards) but only if the enduser request the engineer to sort the problem out. This isn't refunded even on non LLU lines, where the fault is on the BT side of the master socket? If there is a fault on BT's network then you wouldn't normally get a DSL engineer to site as BT would raise a normal fault on it. Having said that there are still times when it is a line fault despite it testing ok & on these occaisions I must admit I don't know whether the charges still stand after the DSL engineer locates & rectifies it. You've got to remember I'm just a very small cock in a very large beaurocratic machine what I do know is that the DSL engineer can now start raising extra charges ( under the infamous heading DSL Health Check) if they send us out on a waste of time (for the engineering side) fault, such as packet loss problems inside the ISP's own network (proved that one 4 times, on 4 different visits & only found out i could place the charges on the ISP on the last visit & guess what I've never been back since)... Thanks - was wondering. |
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