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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

I'm worried



 
 
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  #1  
Old February 12th 06, 09:55 AM posted to uk.telecom.broadband
Reg Edwards
external usenet poster
 
Posts: 168
Default I'm worried

Dear Experts,

I have received the following e-mail from BT Yahoo.
I have never had any previous connection with BT Yahoo.
I use BT Broadband with facilities to send e-mails.
I do not properly understand the message.
I do not fully understand how the Internet works.

Since being on BT Broadband I have never used a dial-up connection.
Don't know how to. Never need it. I have been on BT Broadband for
several years with only the usual problems. I have been able to send
and receive e-mails.

I use Windows 98, IE and OE.

QUESTION

I tried the phone number but got nowhere.
I'm wondering what to do.

If I do nothing, after 45 days, will I still be able to send and
receive e-mails? Or will that service disasterously disappear?

What has it got to do with BT Yahoo anyway?
----
Reg

==========================================

----- Original Message -----
From: "BT Yahoo! Internet team"
To:
Sent: 10 February 2006 10:47
Subject: Your BT Yahoo! account status - please read!


BT Yahoo! Internet

Your BT Yahoo!
account status

Dear Reg,

Please read this important message about your BT Yahoo!
account.

If you're using a BT Broadband account

You have received this email because you haven't yet
registered your original Pay-as-you-go email address as
a broadband email address.

Important - action required, please

To keep , please call us
on 0870 241 4567^1 to move it to your BT Broadband
service.

If you're using a Pay-as-you-go account

In a recent review, we found that you're registered as
a BT Yahoo! Pay-as-you-go customer, but you haven't
accessed your account using the Pay-as-you-go^2 dialler
for at least 45 days.

In our terms and conditions, which you accepted when
you signed up, you agreed to access your account using
this dial-up number at least every 90 days.

This email is to let you know that, unless you access
your BT Yahoo! Pay-as-you-go service in the next 45
days, we'll assume that you no longer need your account
and email address and we'll stop your service.

If you don't do anything, there'll be no further
warnings from us and your account will be closed in 45
days' time.

If you still want to use your Pay-as-you-go account,
all you need to do is dial up using the Pay-as-you-go
icon on your desktop, within the next 45 days. Please
note: to maintain your account you must use this
dialler every 90 days - accessing your email via
webmail on another connection won't be sufficient.
If you no longer have the Pay-as-you-go dialler, you
can download it here
http://help.btinternet.com/yahoo/internet/payg

If you'd like to find out about monthly fixed-fee
access products, please click here
http://www2.bt.com/static/i/btretail...dband/btyahoo/



Best regards,
BT Yahoo! Internet team
bt.yahoo.com
http://bt.yahoo.com/

^1 8am to midnight. Calls charged at National rate. 5p
minimum charge.
^2 5p minimum charge.
^3 1.50 includes VAT. Payable by credit card, debit
card or Direct Debit.

Please note that you have received this email because
it contains important service information about your BT
Yahoo! Internet account. Should you wish to receive
additional information about offers and new services,
please update your profile by logging in to My Account
and clicking on 'Update personal info'.

Update your preferences now
http://bt.yahoo.com/myaccount

Please note: this is an automatically generated email
for your information only. We're sorry, but we can't
respond to 'replies' to this address.



  #2  
Old February 12th 06, 10:32 AM posted to uk.telecom.broadband
Steve
external usenet poster
 
Posts: 2
Default I'm worried


"Reg Edwards" wrote in message
...

I tried the phone number but got nowhere.
I'm wondering what to do.

Why didn't you get anywhere? I have just called the number and it seems
straightforward to me.




  #3  
Old February 12th 06, 12:57 PM posted to uk.telecom.broadband
Keith Willcocks
external usenet poster
 
Posts: 88
Default I'm worried


"Reg Edwards" wrote in message
...
Dear Experts,

I have received the following e-mail from BT Yahoo.
I have never had any previous connection with BT Yahoo.
I use BT Broadband with facilities to send e-mails.
I do not properly understand the message.
I do not fully understand how the Internet works.

Since being on BT Broadband I have never used a dial-up connection.
Don't know how to. Never need it. I have been on BT Broadband for
several years with only the usual problems. I have been able to send
and receive e-mails.

I use Windows 98, IE and OE.

QUESTION

I tried the phone number but got nowhere.
I'm wondering what to do.

If I do nothing, after 45 days, will I still be able to send and
receive e-mails? Or will that service disasterously disappear?

What has it got to do with BT Yahoo anyway?
----
Reg

==========================================

----- Original Message -----
From: "BT Yahoo! Internet team"
To:
Sent: 10 February 2006 10:47
Subject: Your BT Yahoo! account status - please read!


BT Yahoo! Internet

Your BT Yahoo!
account status

Dear Reg,

Please read this important message about your BT Yahoo!
account.

If you're using a BT Broadband account

You have received this email because you haven't yet
registered your original Pay-as-you-go email address as
a broadband email address.

Important - action required, please

To keep , please call us
on 0870 241 4567^1 to move it to your BT Broadband
service.

If you're using a Pay-as-you-go account

In a recent review, we found that you're registered as
a BT Yahoo! Pay-as-you-go customer, but you haven't
accessed your account using the Pay-as-you-go^2 dialler
for at least 45 days.

In our terms and conditions, which you accepted when
you signed up, you agreed to access your account using
this dial-up number at least every 90 days.

This email is to let you know that, unless you access
your BT Yahoo! Pay-as-you-go service in the next 45
days, we'll assume that you no longer need your account
and email address and we'll stop your service.

If you don't do anything, there'll be no further
warnings from us and your account will be closed in 45
days' time.

If you still want to use your Pay-as-you-go account,
all you need to do is dial up using the Pay-as-you-go
icon on your desktop, within the next 45 days. Please
note: to maintain your account you must use this
dialler every 90 days - accessing your email via
webmail on another connection won't be sufficient.
If you no longer have the Pay-as-you-go dialler, you
can download it here
http://help.btinternet.com/yahoo/internet/payg

If you'd like to find out about monthly fixed-fee
access products, please click here
http://www2.bt.com/static/i/btretail...dband/btyahoo/



Best regards,
BT Yahoo! Internet team
bt.yahoo.com
http://bt.yahoo.com/

^1 8am to midnight. Calls charged at National rate. 5p
minimum charge.
^2 5p minimum charge.
^3 1.50 includes VAT. Payable by credit card, debit
card or Direct Debit.

Please note that you have received this email because
it contains important service information about your BT
Yahoo! Internet account. Should you wish to receive
additional information about offers and new services,
please update your profile by logging in to My Account
and clicking on 'Update personal info'.

Update your preferences now
http://bt.yahoo.com/myaccount

Please note: this is an automatically generated email
for your information only. We're sorry, but we can't
respond to 'replies' to this address.



Hi Reg,

You'd do better posting this bt.broadband.support

--
Keith Willcocks
(If you can't laugh at life, it ain't worth living!)


  #4  
Old February 12th 06, 01:27 PM posted to uk.telecom.broadband
Brian G
external usenet poster
 
Posts: 15
Default I'm worried

Reg Edwards wrote:
Dear Experts,

I have received the following e-mail from BT Yahoo.
I have never had any previous connection with BT Yahoo.
I use BT Broadband with facilities to send e-mails.
I do not properly understand the message.
I do not fully understand how the Internet works.

Since being on BT Broadband I have never used a dial-up connection.
Don't know how to. Never need it. I have been on BT Broadband for
several years with only the usual problems. I have been able to send
and receive e-mails.

I use Windows 98, IE and OE.

QUESTION

I tried the phone number but got nowhere.
I'm wondering what to do.

If I do nothing, after 45 days, will I still be able to send and
receive e-mails? Or will that service disasterously disappear?

What has it got to do with BT Yahoo anyway?
----
Reg

==========================================

----- Original Message -----
From: "BT Yahoo! Internet team"
To:
Sent: 10 February 2006 10:47
Subject: Your BT Yahoo! account status - please read!


BT Yahoo! Internet

Your BT Yahoo!
account status

Dear Reg,

Please read this important message about your BT Yahoo!
account.

If you're using a BT Broadband account

You have received this email because you haven't yet
registered your original Pay-as-you-go email address as
a broadband email address.

Important - action required, please

To keep , please call us
on 0870 241 4567^1 to move it to your BT Broadband
service.

If you're using a Pay-as-you-go account

In a recent review, we found that you're registered as
a BT Yahoo! Pay-as-you-go customer, but you haven't
accessed your account using the Pay-as-you-go^2 dialler
for at least 45 days.

In our terms and conditions, which you accepted when
you signed up, you agreed to access your account using
this dial-up number at least every 90 days.

This email is to let you know that, unless you access
your BT Yahoo! Pay-as-you-go service in the next 45
days, we'll assume that you no longer need your account
and email address and we'll stop your service.

If you don't do anything, there'll be no further
warnings from us and your account will be closed in 45
days' time.

If you still want to use your Pay-as-you-go account,
all you need to do is dial up using the Pay-as-you-go
icon on your desktop, within the next 45 days. Please
note: to maintain your account you must use this
dialler every 90 days - accessing your email via
webmail on another connection won't be sufficient.
If you no longer have the Pay-as-you-go dialler, you
can download it here
http://help.btinternet.com/yahoo/internet/payg

If you'd like to find out about monthly fixed-fee
access products, please click here
http://www2.bt.com/static/i/btretail...dband/btyahoo/



Best regards,
BT Yahoo! Internet team
bt.yahoo.com
http://bt.yahoo.com/

^1 8am to midnight. Calls charged at National rate. 5p
minimum charge.
^2 5p minimum charge.
^3 1.50 includes VAT. Payable by credit card, debit
card or Direct Debit.

Please note that you have received this email because
it contains important service information about your BT
Yahoo! Internet account. Should you wish to receive
additional information about offers and new services,
please update your profile by logging in to My Account
and clicking on 'Update personal info'.

Update your preferences now
http://bt.yahoo.com/myaccount

Please note: this is an automatically generated email
for your information only. We're sorry, but we can't
respond to 'replies' to this address.


Reg,

Have you ever had a dial-up account with BT such as BTInternet Anytime or
the like, and perhaps moved to another ISP and kept your old BT Internet
e-mail address on a Pay-as-you-Go basis?

If you have, you have to connect to that account using a dial-up connection
within a 90 day period to keep it active - if you don't they close the
account.

I believe that as you are now on BTBroadband, you should be able to transfer
the e-mail address to that - pop over to bt.broadband.support and you should
get a definitive answer from someone more knowledgeable than I on these
matters.

Brian G


  #5  
Old February 13th 06, 07:54 PM posted to uk.telecom.broadband
Spin Dryer
external usenet poster
 
Posts: 291
Default I'm worried

On Sun, 12 Feb 2006 08:55:20 +0000 (UTC), [Reg Edwards] said :-

Dear Experts,

I have received the following e-mail from BT Yahoo.


Valid.

I have never had any previous connection with BT Yahoo.


Incorrect, your email address is a BTYahoo! email address. You do know
this already. You have a PAYG account type with (previously
BTinternet) BTYahoo!. You also have a website as you've discussed
earlier. You know all this, yet you continue to act rather dumb on
this matter.

I use BT Broadband with facilities to send e-mails.


BT Broadband did not initially have a mail service, but users were
able to use the BTinternet (now called BTYahoo!) mail servers.

I do not properly understand the message.


Read it again.

I do not fully understand how the Internet works.


That's the truth, though some of your posts indicate otherwise. But,
this has nothing to do with your problem.


Since being on BT Broadband I have never used a dial-up connection.
Don't know how to. Never need it. I have been on BT Broadband for
several years with only the usual problems. I have been able to send
and receive e-mails.


But you've been using the (BTinternet) BTYahoo! mail servers. You've
had a payg account, or perhaps one of the other types, previously. How
did you manage to use, or even get, the email address you've currently
got ?


I use Windows 98, IE and OE.

QUESTION

I tried the phone number but got nowhere.


Try listening for a change.

I'm wondering what to do.


Try again.


If I do nothing, after 45 days, will I still be able to send and
receive e-mails?


Probably not.

Or will that service disasterously disappear?


Probably for a while, unless you contact the number and ask for your
mail address to be unlocked, since it will be in a locked state, not
actually deleted.


What has it got to do with BT Yahoo anyway?



BTYahoo! is the email service you are using. You know this Reg.
  #6  
Old February 13th 06, 08:53 PM posted to uk.telecom.broadband
Reg Edwards
external usenet poster
 
Posts: 168
Default I'm worried

BTYahoo! is the email service you are using. You know this Reg.

=====================================

If you say so then it seems I do.

I have been with BT for years. Originally I was on "pay as you go".

Then, to get a more reliable service, I upgraded to BT Broadband.
Without doing anything else I continued to run my website and
continued to retain facilities to send and receive e-mails. I paid
fees via my ordinary phone bill as I am still doing. This was before
BT had anything to do with Yahoo.

Unknown to me, my e-mail facilities must have become associated via BT
with Yahoo. I have never used Yahoo's "dial up". I don't have a Yahoo
dialler or modem on my computer. Don't know how to use one.

I hope I have used the right English words to describe the position I
find myself in. Having to do something I don't understand to correct
the serious matter of being suddenly cut off from e-mail facilities.

You sound highly critical of someone who has done nothing wrong. But
thanks for your partial explanation. You are at least as clear,
intelligent and educated as the last person I spoke to in Bombay.
----
Reg.


  #7  
Old February 13th 06, 09:00 PM posted to uk.telecom.broadband
Spin Dryer
external usenet poster
 
Posts: 291
Default I'm worried

On Mon, 13 Feb 2006 19:53:06 +0000 (UTC), [Reg Edwards] said :-

BTYahoo! is the email service you are using. You know this Reg.


=====================================

If you say so then it seems I do.

I have been with BT for years. Originally I was on "pay as you go".

Then, to get a more reliable service, I upgraded to BT Broadband.


Actually, you can't have upgraded, you just signed up for BT
Broadband, otherwise you would have BTYahoo! Broadband and not
actually had this email "problem".

If you re-read the email, you can associate your email address with
your BT Broadband account. This will prevent anything happening to
your email account.

Without doing anything else I continued to run my website and
continued to retain facilities to send and receive e-mails. I paid
fees via my ordinary phone bill as I am still doing. This was before
BT had anything to do with Yahoo.

Unknown to me, my e-mail facilities must have become associated via BT
with Yahoo. I have never used Yahoo's "dial up". I don't have a Yahoo
dialler or modem on my computer. Don't know how to use one.


You would have had a welcome email from BTYahoo! when BT and Yahoo!
joined in a deal a couple of years (or more) ago.



I hope I have used the right English words to describe the position I
find myself in. Having to do something I don't understand to correct
the serious matter of being suddenly cut off from e-mail facilities.

You sound highly critical of someone who has done nothing wrong. But
thanks for your partial explanation. You are at least as clear,
intelligent and educated as the last person I spoke to in Bombay.
----
Reg.


Get some manners Reg, otherwise you will get no help whatsoever. You
have a very useful way of alienating all those that respond to you.
Perhaps you should think about it before mouthing off next time.


  #8  
Old February 13th 06, 09:05 PM posted to uk.telecom.broadband
Kraftee
external usenet poster
 
Posts: 101
Default I'm worried



Reg Edwards wrote:
BTYahoo! is the email service you are using. You know this Reg.


=====================================

If you say so then it seems I do.

I have been with BT for years. Originally I was on "pay as you go".

Then, to get a more reliable service, I upgraded to BT Broadband.
Without doing anything else I continued to run my website and
continued to retain facilities to send and receive e-mails. I paid
fees via my ordinary phone bill as I am still doing. This was
before
BT had anything to do with Yahoo.


BT went hand in glove with Yahoo a year or so ago. You would have
been told of the changes at the time.


Unknown to me, my e-mail facilities must have become associated via
BT
with Yahoo. I have never used Yahoo's "dial up". I don't have a
Yahoo
dialler or modem on my computer. Don't know how to use one.


As said above BT went hand in glove with Yahoo so you wouldn't, bet
you had a BT dial up didn't you, it amounts to the same thing.

I hope I have used the right English words to describe the position
I
find myself in. Having to do something I don't understand to
correct
the serious matter of being suddenly cut off from e-mail facilities.

You sound highly critical of someone who has done nothing wrong. But
thanks for your partial explanation. You are at least as clear,
intelligent and educated as the last person I spoke to in Bombay.


You should keep on top of the changes going on, it's up to you, not
anybody else & you only have yourself to blame for being in the
position you find yourself, it would be very easy to keep things going
by only dialing in on the BT dial up once a month for a few minutes,
that's all it takes. I know quite a few people who keep their PAYG
accounts open by doing just that..


  #9  
Old February 13th 06, 10:26 PM posted to uk.telecom.broadband
Reg Edwards
external usenet poster
 
Posts: 168
Default I'm worried

Why do IT experts consider themselves offended by being equated to the
clear, intelligent and educated people in Bombay?

Are you all racists? Do you consider yourselves to be superior?

So much for the "freedom of expression".

Go back to infant, junior schools and so-called universities and get
yourself re-educated in numeracy, literacy and respect of your elders.
Or get your bottoms smacked, you naughty children!

As for me, I'm in my eighties and showing signs of Alzheimer's
disease. The prospects of losing e-mail facilities are not of great
importance at my time of life. I could drop down dead tomorrow.

But I won't. I still have responsibilities towards YOU, the younger
generation.
----
Old Reg.


  #10  
Old February 13th 06, 10:55 PM posted to uk.telecom.broadband
Kraftee
external usenet poster
 
Posts: 101
Default I'm worried



Reg Edwards wrote:
Why do IT experts consider themselves offended by being equated to
the
clear, intelligent and educated people in Bombay?


???????????Have you actually tried to deal with any of the many
frontdesk which are run over there. On one occasion I had cause to
phone one such desk up & the person who answered the call put the
phone down on me as they couldn't understand me, so did the second
(yes like an idiot I tried again). Well third time lucky & it was,
the person who answered actually raised the fault.

Similar experience trying to log a fault with a national telecoms
company, made it absolutely clear that the problem was in Nottingham,
repeated it several times, gave a NG postcode several times & where
did the blockhead send the fault to be dealt with......Leicester


Are you all racists? Do you consider yourselves to be superior?


No just speaking from my experience & that of some of the many people
I meet up with going about my daily duites.

So much for the "freedom of expression".


Expressing mine & yet you call me racist, what's happened to my
freedom of speech.

Go back to infant, junior schools and so-called universities and get
yourself re-educated in numeracy, literacy and respect of your
elders.
Or get your bottoms smacked, you naughty children!


Suggest you take your pills & stop judging everybody by your low
standards..

As for me, I'm in my eighties and showing signs of Alzheimer's
disease. The prospects of losing e-mail facilities are not of great
importance at my time of life. I could drop down dead tomorrow.

But I won't. I still have responsibilities towards YOU, the younger
generation.


What's that, being an old moany git who thinks he knows everything but
in fact lifes in a enclosed micro enviroment & never finds out what is
happening in the real world.

The leakage of jobs to other countries directly affects our economy.
By putting our nations workforce out on the dole or into minimum paid
jobs whilst the sharholders rake in the extra profits by paying
minimum wages for a non English speaking person in another country to
answer the frontdesk calls.

I know one company who claimed that all their over sea frontdesk
operatives would be voice coached so that the customers wouldn't be
aware, well that lasted around 2 weeks & now it's pot luck if you get
someone who can actually speak English let alone understand it.

Just telling it like I find it...


 




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