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uk.telecom.voip (UK VOIP) (uk.telecom.voip) Discussion of topics relevant to packet based voice technologies including Voice over IP (VoIP), Fax over IP (FoIP), Voice over Frame Relay (VoFR), Voice over Broadband (VoB) and Voice on the Net (VoN) as well as service providers, hardware and software for use with these technologies. Advertising is not allowed.

Sipgate external gateway down - again



 
 
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Old May 13th 05, 10:22 PM posted to uk.telecom.voip
Thomas Sandford
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Posts: 39
Default Sipgate external gateway down - again

Sipgate once again (as of 21:05 on 13th May) seems to be dead to the outside
world. Internal (sipgate to sipgate) calls still work, but nothing in from or
out to the wider PSTN.

Guys - you _really_ need to get a grip on this - it's just not good enough
for a service that's being sold to the general public - people need a phone
service they can rely on. And you'll find the statement "No Refund! Credits
on your account cannot be redeemed for cash..." is not one that holds much
force in an English court of law when faced with the Supply of Goods and
Services Act 1982, the Unfair Contract Terms Act 1977 and the Unfair Terms
in Consumer Contract Regulations 1999.

Meanwhile your pay-as-you-go customers are left reflecting that your service
is worth every penny paid for monthly line rental.

The lack of any mention of the recent problems on the Sipgate website
hardly inspires confidience either.

--
Thomas Sandford |
Paradise Green Technical Services: S'ware/Hw design and Theatre Tech. Services
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