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uk.telecom.voip (UK VOIP) (uk.telecom.voip) Discussion of topics relevant to packet based voice technologies including Voice over IP (VoIP), Fax over IP (FoIP), Voice over Frame Relay (VoFR), Voice over Broadband (VoB) and Voice on the Net (VoN) as well as service providers, hardware and software for use with these technologies. Advertising is not allowed.

VOIP Provider Advice



 
 
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  #1  
Old November 2nd 05, 10:31 PM posted to uk.telecom.voip
[email protected]
external usenet poster
 
Posts: 1
Default VOIP Provider Advice

Hi,

I am going to setup VoIP for a small business. They currently have 4
ISDN channels (2 lines), a separate analogue fax line and a 4mB down /
512 kB up broadband internet connection.

Can anyone give me advice on the best IAX/IAX2 or SIP to PSTN provider.
Cheap would be good, but obviously reliability is most important.

Any other info or advice would be appreciated.

Thanks!

Tom Jermy

  #2  
Old November 3rd 05, 12:22 AM posted to uk.telecom.voip
cjd
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Posts: 33
Default VOIP Provider Advice

Have a look at Voipfone (www.voipfone.co.uk). They specialise in small
business products. With a broadband connection you can do away with the
ISDN and get an IP PBX (99p per extension).

I'm involved with the company so don't take my word for it - read the
forums.

You might want to see a review he

http://www.vonmag.com/issue/2005/oct/depts/europe.asp

  #3  
Old November 3rd 05, 11:29 AM posted to uk.telecom.voip
Brian A
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Posts: 1,037
Default VOIP Provider Advice

On 2 Nov 2005 16:22:23 -0800, "cjd" wrote:

Have a look at Voipfone (www.voipfone.co.uk). They specialise in small
business products. With a broadband connection you can do away with the
ISDN and get an IP PBX (99p per extension).

I'm involved with the company so don't take my word for it - read the
forums.

You might want to see a review he

http://www.vonmag.com/issue/2005/oct/depts/europe.asp

Whilst I agree that voipfone is one of the better providers you
shouldn't expect to get absolute reliabilty from any voip provider.
Certainly I wouldn't advise the giving out geo-voip phone numbers to
customers if a break in service is likley to affect your business
significantly. If you have non-geos that can readily be directed to
other lines in case of emergency then that would be OK. Alternatively
for outgoing calls it would be generally OK.



Remove 'no_spam_' from email address.
  #4  
Old November 3rd 05, 11:42 AM posted to uk.telecom.voip
Telephoneman
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Posts: 23
Default VOIP Provider Advice


"Brian A" wrote in message
news
On 2 Nov 2005 16:22:23 -0800, "cjd" wrote:

Have a look at Voipfone (www.voipfone.co.uk). They specialise in small
business products. With a broadband connection you can do away with the
ISDN and get an IP PBX (99p per extension).

I'm involved with the company so don't take my word for it - read the
forums.

You might want to see a review he

http://www.vonmag.com/issue/2005/oct/depts/europe.asp

Whilst I agree that voipfone is one of the better providers you
shouldn't expect to get absolute reliabilty from any voip provider.
Certainly I wouldn't advise the giving out geo-voip phone numbers to
customers if a break in service is likley to affect your business
significantly. If you have non-geos that can readily be directed to
other lines in case of emergency then that would be OK. Alternatively
for outgoing calls it would be generally OK.

Why do you feel that we shouldn't expect absolute reliability from a voip
provider? Surely if voip is to compete in the mainstream then "five nines"
reliability must be the aim. Or is there something inherent in the
technology that means it can't happen? If that's the case it's hard to see
why telcos such as BT are migrating to ip networks.


  #5  
Old November 3rd 05, 01:31 PM posted to uk.telecom.voip
PhilT
external usenet poster
 
Posts: 391
Default VOIP Provider Advice

"Why do you feel that we shouldn't expect absolute reliability from a
voip
provider?"

'cos it uses the public internet, an un-managed resource with no
service guarantees. What's the SLA on your Broadband connection, for
example.

Phil

  #6  
Old November 3rd 05, 05:30 PM posted to uk.telecom.voip
Ivor Jones
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Posts: 3,969
Default VOIP Provider Advice



"Telephoneman"
wrote in message

[snip]

Why do you feel that we shouldn't expect absolute
reliability from a voip provider? Surely if voip is to
compete in the mainstream then "five nines" reliability
must be the aim. Or is there something inherent in the
technology that means it can't happen? If that's the case
it's hard to see why telcos such as BT are migrating to
ip networks.


There is a basic difference between VoIP telephone systems (at least as
they currently stand) and mainstream systems like BT and Telewest etc.
With the former, a large proportion of equipment is installed at customers
premises and is self-configured. Customers make mistakes. An awful lot of
problems that people have with VoIP are less to do with network
reliability and more towards customer misconfiguration. Look at the sheer
number of threads on this group alone asking "how do I configure a Linksys
PAP2 for such and such a service..?" and you'll see what I mean.

That's not to say networks don't have their problems, but they aren't to
blame for most end user problems.

Ivor


  #7  
Old November 4th 05, 03:01 PM posted to uk.telecom.voip
Peter Pratten
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Posts: 18
Default VOIP Provider Advice

In article , Telephoneman
writes

"Brian A" wrote in message
news
Whilst I agree that voipfone is one of the better providers you
shouldn't expect to get absolute reliabilty from any voip provider.
Certainly I wouldn't advise the giving out geo-voip phone numbers to
customers if a break in service is likley to affect your business
significantly. If you have non-geos that can readily be directed to
other lines in case of emergency then that would be OK. Alternatively
for outgoing calls it would be generally OK.

Except for emergencies - no 999 service. Also you'll lose service in a
power failure unless you have a UPS; yes, I know that will also apply to
your internal network but it would be useful to retain a limited service
in such cases, just one land-line, would it not?

Why do you feel that we shouldn't expect absolute reliability from a voip
provider? Surely if voip is to compete in the mainstream then "five nines"
reliability must be the aim. Or is there something inherent in the
technology that means it can't happen? If that's the case it's hard to see
why telcos such as BT are migrating to ip networks.

Could be delayed packets in an asynchronous network which doesn't matter
to data but would do for voice.

Also some of the providers mentioned in this thread are marked "Beta"
though this doesn't apply to Voipfoin.
--
Peter Pratten
Please reply in group only
  #8  
Old November 5th 05, 07:56 AM posted to uk.telecom.voip
Tony Benshaw
external usenet poster
 
Posts: 2
Default VOIP Provider Advice

hmmm, i wouldn't exactly call their products "business quality". They are ok
for a home user but far from the requirements of a business environment.
Also just tried to look at the web site and it's down!!!!


"cjd" wrote in message
ups.com...
Have a look at Voipfone (www.voipfone.co.uk). They specialise in small
business products. With a broadband connection you can do away with the
ISDN and get an IP PBX (99p per extension).

I'm involved with the company so don't take my word for it - read the
forums.

You might want to see a review he

http://www.vonmag.com/issue/2005/oct/depts/europe.asp



  #9  
Old November 5th 05, 10:25 AM posted to uk.telecom.voip
Mark Adamson
external usenet poster
 
Posts: 104
Default VOIP Provider Advice


"cjd" wrote in message
ups.com...
Have a look at Voipfone (www.voipfone.co.uk). They specialise in small
business products. With a broadband connection you can do away with the
ISDN and get an IP PBX (99p per extension).

I'm involved with the company so don't take my word for it - read the
forums.

You might want to see a review he

http://www.vonmag.com/issue/2005/oct/depts/europe.asp


hmmm, i wouldn't exactly call their products "business quality". They are
ok
for a home user but far from the requirements of a business environment.
Also just tried to look at the web site and it's down!!!!


Yes, we were informed that there would be an outage this morning as they
move over to new and more reliable equipment. It seems the outage has lasted
longer than they planned.

I am surprised that they didn't schedule it for an earlier hour, or that
they couldn't do more thorough testing on the new service before it was
deployed live. I have written them an email saying as much, and from past
experience would expect them to implement changes in procedure, but we shall
see.

Mark


  #10  
Old November 5th 05, 11:35 AM posted to uk.telecom.voip
[email protected]
external usenet poster
 
Posts: 248
Default VOIP Provider Advice

On Thu, 03 Nov 2005 11:29:52 GMT, Brian A
wrote:

Whilst I agree that voipfone is one of the better providers you
shouldn't expect to get absolute reliabilty from any voip provider.


A bit worrying, considering that BT is switching to VOIP from next
year.

Why do you think that VOIP should be less reliable.
--
Visit the Hairydog Guide to Mobile Phones
http://www.hairydog.co.uk/cell1.html
 




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