anyone else having problems. I cant call PSTN and if I ring my other sip
number it rings briefly and diverts straight to voicemail.

"Roger Barrett" wrote in message
...
anyone else having problems. I cant call PSTN and if I ring my other sip
number it rings briefly and diverts straight to voicemail.

Just checked mine, rings and rings, ignoring voicemail.

wrote:
On Fri, 10 Feb 2006 16:36:12 GMT, "Roger Barrett"
wrote:
anyone else having problems. I cant call PSTN and if I ring my other sip
number it rings briefly and diverts straight to voicemail.

Sipgate are well known for providing poor service more so than any
other voip provider in the UK perhaps even the world and you can bet
your boots they will all have gone off boozing somewhere at lunchtime
until Monday morning at the earlest.

Roger, meet our resident sipgate-hater: Dexter.

wrote:
On Fri, 10 Feb 2006 18:51:33 +0000, Paul Cupis
wrote:
Roger, meet our resident sipgate-hater: Dexter.

Since when have you been a Sipgate supporter Paul I thought you
where a fan of a real voip provider " Voipfone"not a third rate one .

I have never professed to be a fan or not of either sipgate or voipfone
or any other voip provider.

Not that any of your post actually addresses my previous post.

Thus spaketh Paul Cupis:
wrote:
On Fri, 10 Feb 2006 18:51:33 +0000, Paul Cupis
wrote:
Roger, meet our resident sipgate-hater: Dexter.

Since when have you been a Sipgate supporter Paul I thought you
where a fan of a real voip provider " Voipfone"not a third rate one .

I have never professed to be a fan or not of either sipgate or
voipfone or any other voip provider.

Not that any of your post actually addresses my previous post.

Plus Sipgate is a real VoIP Provider, other than the odd one or two hiccups it
is and excellent service.

"Roger Barrett" wrote in message
...
anyone else having problems. I cant call PSTN and if I ring my other sip
number it rings briefly and diverts straight to voicemail.


I'm happy with Sipgate except for the fact that I have a few problems and
I've notified them of this. They responded immediately with a supposed
solution. This didn't work and I've since emailed them 3 times asking for
further assistance - without any acknowledgement or reply!!!

Problems a

1. Voicemail used to work - now (all of a sudden) doesn't (that is calls are
not passed on to voicemail when the stated number of seconds ringing has
elapsed - simply lose the ringing tone and line goes silent). (Looks like a
fault at their end, especially as voicemail used to work perfectly and I've
done nothing to the system or setup - it just suddenly ceased to work)!

2. New SMS service not working - I can't send an SMS via the web site (even
though the system takes my money) - nothing arrives at the UK mobile
concerned. (This HAS to be a fault at their end)?

3. Can't access the voicemail setup menu (to listen to messages or record a
personal greeting) via my Sipgate phone (50000). Just get the recorded
message at their end and nothing happen when I press 0 or 1 (for example).
CAN do this from an ordinary line dialling the 0207 number. They did say to
change DTMF to 'info' on my Linksys PAP2 ATA but this (surprisingly - as
it's a standard problem, apparently) has NOT done the trick.

Can anyone throw any light or offer any suggestions?

I'm not a professional Sipgate knocker, incidentally - all I want is a
system which works and they are failing to respond to my requests for help
after a single unsuccessful attempt!

Many thanks.

Paul

Thus spaketh Paul:
"Roger Barrett" wrote in message
...
anyone else having problems. I cant call PSTN and if I ring my other
sip number it rings briefly and diverts straight to voicemail.


I'm happy with Sipgate except for the fact that I have a few problems
and I've notified them of this. They responded immediately with a
supposed solution. This didn't work and I've since emailed them 3
times asking for further assistance - without any acknowledgement or
reply!!!
Problems a

1. Voicemail used to work - now (all of a sudden) doesn't (that is
calls are not passed on to voicemail when the stated number of
seconds ringing has elapsed - simply lose the ringing tone and line
goes silent). (Looks like a fault at their end, especially as
voicemail used to work perfectly and I've done nothing to the system
or setup - it just suddenly ceased to work)!
2. New SMS service not working - I can't send an SMS via the web site
(even though the system takes my money) - nothing arrives at the UK
mobile concerned. (This HAS to be a fault at their end)?

3. Can't access the voicemail setup menu (to listen to messages or
record a personal greeting) via my Sipgate phone (50000). Just get
the recorded message at their end and nothing happen when I press 0
or 1 (for example). CAN do this from an ordinary line dialling the
0207 number. They did say to change DTMF to 'info' on my Linksys PAP2
ATA but this (surprisingly - as it's a standard problem, apparently)
has NOT done the trick.
Can anyone throw any light or offer any suggestions?

I'm not a professional Sipgate knocker, incidentally - all I want is a
system which works and they are failing to respond to my requests for
help after a single unsuccessful attempt!

Many thanks.

Paul


Setting DTMF Tx Method to Info should do the trick, try setting in the
regional settings DTMF Playback Length to 1.2 (experiment) and DTMF Playback
Level to -7.


--
For £5 when referred to easyMobile contact me via
www.southeastbirmingham.co.uk

"{{{{{Welcome}}}}}" wrote...

3. Can't access the voicemail setup menu (to listen to messages or
record a personal greeting) via my Sipgate phone (50000). Just get
the recorded message at their end and nothing happen when I press 0
or 1 (for example).

Setting DTMF Tx Method to Info should do the trick, try setting in the
regional settings DTMF Playback Length to 1.2 (experiment) and DTMF
Playback Level to -7.

Managed to get it working on my Sipura 2002. I'm using the 'Info' setting at
DTFM Length/Level of 0.15/-10 (was 0.1 and -16 out-of-the-box)

HTH

Keith L

"{{{{{Welcome}}}}}" wrote in message
. uk...
Thus spaketh Paul:
"Roger Barrett" wrote in message
...
anyone else having problems. I cant call PSTN and if I ring my other
sip number it rings briefly and diverts straight to voicemail.


I'm happy with Sipgate except for the fact that I have a few problems
and I've notified them of this. They responded immediately with a
supposed solution. This didn't work and I've since emailed them 3
times asking for further assistance - without any acknowledgement or
reply!!!
Problems a

1. Voicemail used to work - now (all of a sudden) doesn't (that is
calls are not passed on to voicemail when the stated number of
seconds ringing has elapsed - simply lose the ringing tone and line
goes silent). (Looks like a fault at their end, especially as
voicemail used to work perfectly and I've done nothing to the system
or setup - it just suddenly ceased to work)!
2. New SMS service not working - I can't send an SMS via the web site
(even though the system takes my money) - nothing arrives at the UK
mobile concerned. (This HAS to be a fault at their end)?

3. Can't access the voicemail setup menu (to listen to messages or
record a personal greeting) via my Sipgate phone (50000). Just get
the recorded message at their end and nothing happen when I press 0
or 1 (for example). CAN do this from an ordinary line dialling the
0207 number. They did say to change DTMF to 'info' on my Linksys PAP2
ATA but this (surprisingly - as it's a standard problem, apparently)
has NOT done the trick.
Can anyone throw any light or offer any suggestions?

I'm not a professional Sipgate knocker, incidentally - all I want is a
system which works and they are failing to respond to my requests for
help after a single unsuccessful attempt!

Many thanks.

Paul


Setting DTMF Tx Method to Info should do the trick, try setting in the
regional settings DTMF Playback Length to 1.2 (experiment) and DTMF
Playback Level to -7.


--
For £5 when referred to easyMobile contact me via
www.southeastbirmingham.co.uk


Thanks for response. I had already set the DTMF Tx Method to INFO (no
improvement!). There is no mention of DTMF playback length or Level under
Regional (or anywhere else for that matter)!!

What are the AVT and Inband DTMF methods - worth trying?

Have you any other ideas!? (Grateful if so).

What do you think about failure of SMS to work and failure of Voicemail to
cut in? Could it be anything at my end (I don't see how it could be ..
but)!?

Regards,

Paul

"Paul" wrote in message
t...
"{{{{{Welcome}}}}}" wrote in message
. uk...
Thus spaketh Paul:
"Roger Barrett" wrote in message
...
anyone else having problems. I cant call PSTN and if I ring my other
sip number it rings briefly and diverts straight to voicemail.


I'm happy with Sipgate except for the fact that I have a few problems
and I've notified them of this. They responded immediately with a
supposed solution. This didn't work and I've since emailed them 3
times asking for further assistance - without any acknowledgement or
reply!!!
Problems a

1. Voicemail used to work - now (all of a sudden) doesn't (that is
calls are not passed on to voicemail when the stated number of
seconds ringing has elapsed - simply lose the ringing tone and line
goes silent). (Looks like a fault at their end, especially as
voicemail used to work perfectly and I've done nothing to the system
or setup - it just suddenly ceased to work)!
2. New SMS service not working - I can't send an SMS via the web site
(even though the system takes my money) - nothing arrives at the UK
mobile concerned. (This HAS to be a fault at their end)?

3. Can't access the voicemail setup menu (to listen to messages or
record a personal greeting) via my Sipgate phone (50000). Just get
the recorded message at their end and nothing happen when I press 0
or 1 (for example). CAN do this from an ordinary line dialling the
0207 number. They did say to change DTMF to 'info' on my Linksys PAP2
ATA but this (surprisingly - as it's a standard problem, apparently)
has NOT done the trick.
Can anyone throw any light or offer any suggestions?

I'm not a professional Sipgate knocker, incidentally - all I want is a
system which works and they are failing to respond to my requests for
help after a single unsuccessful attempt!

Many thanks.

Paul


Setting DTMF Tx Method to Info should do the trick, try setting in the
regional settings DTMF Playback Length to 1.2 (experiment) and DTMF
Playback Level to -7.


--
For £5 when referred to easyMobile contact me via
www.southeastbirmingham.co.uk


Thanks for response. I had already set the DTMF Tx Method to INFO (no
improvement!). There is no mention of DTMF playback length or Level under
Regional (or anywhere else for that matter)!!

What are the AVT and Inband DTMF methods - worth trying?

Have you any other ideas!? (Grateful if so).

What do you think about failure of SMS to work and failure of Voicemail to
cut in? Could it be anything at my end (I don't see how it could be ..
but)!?

Regards,

Paul



LATER:
Sorry - found it (Advanced View)!! I'm a bit slow on the uptake tonight.
Will try messing with these settings - most grateful.