On 4 Jul, 10:30, Eeyore
wrote:
" wrote:
My friend shares her flat for economic reasons. Flatmates come and go.
Due to these personnel changes, the original Telewest, now Virgin,
cable TV and broadband equipment has been shunted from one room to
another. At this stage, cable TV not working and single PC cannot
access Internet via LAN cable to Surfboard 5101 modem.

All the modem lights are green and steady except the "PC activity"
one, which is orange and flickering constantly.
During each attempt to connect, Windows Network Connections shows an
initial "Connected" message which then soon falls back to "Limited
Connectivity..." Windows Firewall is off.

The ipconfig command doesn't show the:

"Connection-specific DNS suffix . : surfboard.com"

as manual suggests but is blank.

Any advice on where to begin please?
Would it be better to circumvent the individual troubleshooting
processess and get Virgin to come in and sort the TV and cabling out?
Is their customer entitled to have a Virgin engineer attend to this
without incurring significant cost?

Well, they're certainly entitled to have the cable TV working at no cost.
and fixing that will most likely fix the broadband !

Graham

That would be nice! You've quite cheered me up.:-)
--
Regards,
Dick Treen