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**Mark McIntyre** · #9 July 5th 08, 12:26 PM posted to uk.telecom.broadband

wrote:
My friend shares her flat for economic reasons. Flatmates come and go.
Due to these personnel changes, the original Telewest, now Virgin,
cable TV and broadband equipment has been shunted from one room to
another. At this stage, cable TV not working and single PC cannot
access Internet via LAN cable to Surfboard 5101 modem.

All the modem lights are green and steady except the "PC activity"
one, which is orange and flickering constantly.

Cable or ADSL? What modem? is it also a router? Is it Wireless? Is it
the original TW/VM one ? What did VM's CS team say when you called them
to report the TV and BB fault? Who moved the cables and were they
competent?

During each attempt to connect, Windows Network Connections shows an
initial "Connected" message which then soon falls back to "Limited
Connectivity..." Windows Firewall is off.

You're using wireles, correct? Try with a wired connection first. If
this fails then your cable or modem is toast.

Any advice on where to begin please?

Would it be better to circumvent the individual troubleshooting
processess and get Virgin to come in and sort the TV and cabling out?

Absolutely.

Is their customer entitled to have a Virgin engineer attend to this
without incurring significant cost?

The service isn't working so as long as you dont admit you moved their
stuff (eg white boxes) without their permisison you sohuld be ok.