On 5 Jul, 18:07, Mark McIntyre
wrote:
wrote:
of this thread to plough through. I admit that my descriptive skills
are less than perfect but couldn't you glean the answer to any of your
questions from what was written before? Even the quoted text you
included in this very message must answer most of them?

You would be amazed at how many people post misleading info here, and
expect people to diagnose their real problem.

Not *very* amazed though. Still I expect most of us do our best. After
all, it's in the enquirer's interest to do so, in most cases.


Is their customer entitled to have a Virgin engineer attend to this
without incurring significant cost?
The service isn't working so as long as you dont admit you moved their
stuff (eg white boxes) without their permisison you sohuld be ok.

Note this.

From a later post I see you have tried running a really long bit of
coax to the modem (presumably with short length of ethernet), /and/
tried running a really long bit of ethernet to the modem (presumably
with a short length of coax).

The most recent attempts have been made using a short coax and a
moderately short Ethernet cable.
Neither of these were brand new as you recommend, but the
disappointing results may inspire someone to go shopping.

my advice: you have either knackered service or knackered cables.

a knackered service would put the ball nicely into someone elses
court.
I wonder on what aspect of the "knackered service" problem to put the
emphasis so that Virgin will act positively, quickly and least
expensively?

First throw away all the coax and ethernet cables you have,

Oh no! Straight to my Achilles heel in one fell swoop. Can I just put
them into an old Tesco bag and get them back out later. :-)

get a short
(3m) length of F-terminated coax from a supplier (ie not homemade) and
a 1m patch cable from maplin. If it doesnt work with that setup, then
phone VM and tell them their system is hosed.

Clear, positive advice which I look forward to taking.

If the above works, then you have proved its just defective cabling so
its time to experiment with different lengths and setups.

Already well into that process without any pleasing results so far.

Personally I'd run coax underfloor to a communal place where I'd keep
the modem plus a router. Then it never needs to get fiddled with again.
worst case I'd get VM to do it for me (£££)

I agree with getting the cabling out of harms way and getting VM to do
it will be a last resort.
As I said before I'm just trying to decide on the key factor that will
get VM to take responsibility and make quick a personal appearance.
--
Regards,
Dick Treen