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**Mark McIntyre** · #17 July 6th 08, 02:28 AM posted to uk.telecom.broadband

wrote:
On 5 Jul, 18:07, Mark McIntyre
wrote:
wrote:
of this thread to plough through. I admit that my descriptive skills
are less than perfect but couldn't you glean the answer to any of your
questions from what was written before? Even the quoted text you
included in this very message must answer most of them?
You would be amazed at how many people post misleading info here, and
expect people to diagnose their real problem.

Not *very* amazed though. Still I expect most of us do our best.

For some definitions of the word 'best':

"Hi, I have a dlink and my windows says the internet is poor, I tried
usb but it didn't work at all, how do I fix it?"

After
all, it's in the enquirer's interest to do so, in most cases.

You'd think so, wouldn't you?

I wonder on what aspect of the "knackered service" problem to put the
emphasis so that Virgin will act positively, quickly and least
expensively?

Something along the lines of

"we pay you to provide TV and internet, we're not getting either, we're
stopping the direct debit unless an engineer shows up AND fixes it"

tends to do the trick.
Without causing offense - how hard is it to call CS? Ok, they'll ask you
to plug your pooter directly into the modem (you tried that) and then
remove all cables for 30 sec (ditto). So you spend 5 freefone mins
repeating the tests you already did, then book an engineer.

First throw away all the coax and ethernet cables you have,

Oh no! Straight to my Achilles heel in one fell swoop. Can I just put
them into an old Tesco bag and get them back out later. :-)

Sure - as long you don't come back here whinging that your internet is
sh*gged again... :-)

(snippage)
Clear, positive advice which I look forward to taking.

You're welcome!

--
Mark McIntyre