Eeyore wrote:

Jono wrote:

BC was thinking very hard :
Eeyore wrote:

If the phone line is OK for voice and you call BT out, expect a £100+
bill for the pleasure.

ANY broadband affecting fault must be reported to BT by the ISP, NOT
the end user.
100% correct.

Be are simply being weasels.

I wish I could get my hands on another router to try, at least that would
prove one way or another.
There are loads of them in PC World. In fact they sell them to people.
:-)

Will they refund the purchase if the OP explains it was only to help out Be and
he didn't need it himself ?

Graham



If the item 'does not work' then a refund should not be a problem but he
should not even be going down that road as its BE who should be sorting
this out, its unacceptable that its taking so long, as for them
suggesting its up to the customer to involve BT this is just wrong and
is a good way to pass any charges to the customer.

If this chap lives in the Merseyside area then I would gladly arrange to
take a working modem to him for a test.

--
martop