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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

Broadband Limbo

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Old May 1st 06, 11:56 AM posted to uk.telecom.broadband
Craig Waddington
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Posts: 1
Default Broadband Limbo

Hi - any ideas/opinions on what to do in the following situation:

I had my broadband ceased against my wishes as a result of a known
problem in the LLU ordering system. Basically, I was with Hot Chilli. I
ordered Bulldog, and then after realising my mistake, cancelled them
shortly afterwards! On the proposed activation date, I lost connection
to Hot Chilli at midnight. After a lot of investigating, I was informed
by BT Wholesale, that an exception should have been created to cancel
the Hot Chilli cease, but there is a known problem which meant this
exception was not created, and the cease went ahead in error.

I now find myself in a position where I have no broadband and am unable
to order broadband with another supplier. My chosen new supplier (UK
Online) say I need a MAC code from my previous supplier. Hot Chilli say
they are not supplier, and can not generate a MAC code. BT Wholesale
say I don't need a MAC code - that my line is free, and that there is
an issue with the availability checker which means it will show
out-of-date information for upto 30 days! They say UK Online should be
able to raise a manual order which would be accepted, but UK Online say
this is not possible.

I thought about going with a different supplier, but they all seem to
say I need a MAC code. Any ideas on what to do? Anyone experienced a
similar problem, and know how long it will take to fix?

Old May 1st 06, 12:18 PM posted to uk.telecom.broadband
Bob Eager
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Posts: 2,472
Default Broadband Limbo

On Mon, 1 May 2006 09:56:08 UTC, "Craig Waddington"

I thought about going with a different supplier, but they all seem to
say I need a MAC code.

(MAC, not 'MAC code', but...)

You just haven't approached the right supplier. The better ISPs will be
happy to raise a manual order. However, you are now in the situation,
without a MAC, where it'll be a 'new' connection and not a migration, no
matter who you go with. So there may be an upfront fee or a contract
tie-in to cover the ISP's initial fee to BT.

Try other ISPs. It may be that you've been trying low end ones, many of
whom either haven't a clue, or can't be bothered to do manual orders.

[ 7'ism - a condition by which the sufferer experiences an inability
to give concise answers, express reasoned argument or opinion.
Usually accompanied by silly noises and gestures - incurable, early
euthanasia recommended. ]

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