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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

PlusNet Ticket



 
 
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  #1  
Old May 4th 06, 08:28 PM posted to uk.telecom.broadband
Road_HogŪ
external usenet poster
 
Posts: 3
Default PlusNet Ticket

Have I missed something here?

I raised a ticket to ask about the upgrade on DSLMAX through the PlusNet
upgrade procedure and it seems to have been closed without a reply?

Ticket: 19286401Closed

Raised: 2006-04-30 10:30:29 by: You

2006-04-30
10:30:29
You
Open : [Support Wizard Journey]
[Trials Wizard]
[DSLMax Queue Jump]
[Additional Information]
I am interested in receiving your DSLMax service offering as soon as
possible. This is on the condition it doesn't constitute a new contract and
that I'm still on a monthly contract.

TIA
2006-05-03 Closed : automatically closed
15:54:34
Script User
Unused - ADC - Developers


  #3  
Old May 4th 06, 09:21 PM posted to uk.telecom.broadband
Beck
external usenet poster
 
Posts: 56
Default PlusNet Ticket


"Road_HogŪ" wrote in message
...
Have I missed something here?

I raised a ticket to ask about the upgrade on DSLMAX through the PlusNet
upgrade procedure and it seems to have been closed without a reply?

Ticket: 19286401Closed

Raised: 2006-04-30 10:30:29 by: You

2006-04-30
10:30:29
You
Open : [Support Wizard Journey]
[Trials Wizard]
[DSLMax Queue Jump]
[Additional Information]
I am interested in receiving your DSLMax service offering as soon as
possible. This is on the condition it doesn't constitute a new contract
and that I'm still on a monthly contract.

TIA
2006-05-03 Closed : automatically closed
15:54:34
Script User
Unused - ADC - Developers


I had the following reply and then it was automatically closed a week later.

Open : Please consider this acknowledgement that we are aware that you have
requested to be regraded to MaxDSL as a priority.

We will endeavour to submit your order ASAP. You will receive an email when
the order is placed and another when it completes.

Due to the way that these orders are being placed, and the limitations we
have with BT, we cannot provide an expectation as to when they will be
completed, but please remain rest assured that we will have your order
completed as soon as possible.

Please do not phone the Customer Support Helpdesk, asking for an update as
to when your upgrade will be completed as they will have no way of knowing
this.


  #4  
Old May 4th 06, 09:43 PM posted to uk.telecom.broadband
poster
external usenet poster
 
Posts: 1,542
Default PlusNet Ticket

On 4 May 2006, "Beck" wrote:

I had the following reply and then it was automatically closed a week later.


Seems (from recent comments on the PN web discussion area) that these are
now just getting the automatic closure done... No message to acknowledge
the request (and the closure is itself the acknowledgement that the user
has had their account name copied into the queue for DSL Max). So even
though it's not much of an acknowledgement, it is a positive sign! PGM
  #7  
Old May 5th 06, 01:26 PM posted to uk.telecom.broadband
PlusNet Support Team
external usenet poster
 
Posts: 995
Default PlusNet Ticket

Road_HogŪ wrote:
Have I missed something here?

I raised a ticket to ask about the upgrade on DSLMAX through the PlusNet
upgrade procedure and it seems to have been closed without a reply?

Ticket: 19286401Closed

Raised: 2006-04-30 10:30:29 by: You

2006-04-30
10:30:29
You
Open : [Support Wizard Journey]
[Trials Wizard]
[DSLMax Queue Jump]
[Additional Information]
I am interested in receiving your DSLMax service offering as soon as
possible. This is on the condition it doesn't constitute a new contract and
that I'm still on a monthly contract.

TIA
2006-05-03 Closed : automatically closed
15:54:34
Script User
Unused - ADC - Developers



Don't worry, we've acknowledged your request. Due to a problem here the
most recent batch of queue jump requests were collated and closed but
without any confirmation text.

It's nothing to worry about.

Kind Regards,

--
|Bob Pullen Broadband Solutions for
|Training & Project Liaison Home & Business @
|PlusNet plc www.plus.net
+ ----- PlusNet - The smarter way to broadband ------
  #8  
Old May 7th 06, 06:20 PM posted to uk.telecom.broadband
Road_HogŪ
external usenet poster
 
Posts: 3
Default PlusNet Ticket


"Plusnet Support Team" wrote in message
...

Don't worry, we've acknowledged your request.


Er, no you haven't, which is why I posted it here.

Due to a problem here the most recent batch of queue jump requests were
collated and closed but without any confirmation text.


Which is why you haven't acknowledged it and secondly you haven't apologised
for it.

And thirdly I haven't had any update on when it might happen.

It's nothing to worry about.


Not for me, as I've just put in my request for a MAC code.



Kind Regards,

--
|Bob Pullen Broadband Solutions for
|Training & Project Liaison Home & Business @
|PlusNet plc www.plus.net
+ ----- PlusNet - The smarter way to broadband ------



 




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