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uk.telecom.broadband (UK broadband) (uk.telecom.broadband) Discussion of broadband services, technology and equipment as provided in the UK. Discussions of specific services based on ADSL, cable modems or other broadband technology are also on-topic. Advertising is not allowed.

BT online upgrades - what f**wit designed the system?

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Old May 22nd 06, 03:16 PM posted to uk.telecom.broadband
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Default BT online upgrades - what f**wit designed the system?


So I goes online to regrade from BT Business 2000 premium to the 8Mbit
"Network" service - but I don't want 'premium' for 100/mo, I want
'standard' at 65 on the basis that we have only had one outage in the
last 2 years and even with the premium service it took BT over 5 days to
fix it!

The online system happily gives me ONE option to upgrade to 'Premium'
and informs me that other services are available BUT WON'T LIST THEM!!!

6 calls later to the BT business broadband and I have a stack of 0800
numbers and have discovered that I must put the order through online
otherwise I get new IP addresses. which would severely screw up soooo
many services that it's a non-starter.

Anyone from BT reading this - care to assist or at least slap whoever
designed your online ordering system?


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